AOMEI Backupper Reviews 2,146

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the quick response times and efficient resolution of issues. Consumers are particularly impressed with how promptly their problems are addressed and solved. However, some people mentioned issues with the product itself, specifically regarding AOMEI Backupper ceasing to work or difficulties in finding product keys. A few other people also felt that the Image Deploy feature needed more work, finding its ability to perform large deployments limited.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the support team for being... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and effective... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the support team for... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the product as a "life-saver" and... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan. He asked for more details about the issue but suggested an immediat... See more

Rated 5 out of 5 stars

I had to reinstall AOMEI Backupper but couldn't find my product key. I submitted a request for assistance. Lanry Lucky responded within 24 hours, informing me that he had reset the account and provid... See more

Rated 5 out of 5 stars

The software did not work out for me. I was unable to capture any working files. I do see the potential for using this software & will certainly try it again should have have another unfortunate eve... See more

Rated 5 out of 5 stars

I have been very pleased with AOMEI Tech Support, in particular with Kamlee Kamlee who has been my POC during this activity. Kamlee has been very reponsive with accurate answers and with effective gui... See more


Company details

  1. Software company

Written by the company

AOMEI Backupper is the best backup software for Windows 11/10/8.1/8/7/Vista/XP. It enables you to perform complete PC backup, operating system or disk cloning, local and cloud backup, etc, to protect your computer data safe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great support

Great support from Lanry Lucky at AOMEI. My issue was resolved quickly and the licence reset was handled smoothly.

Professional and efficient service.
Thank you!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Support is very responsive and efficient

The support is very responsive and efficient. My problem was the following: after changing my PC, I wanted to transfer my AOEMEI license to my new machine.
Thanks to the support, this was done without any problem.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Great product, great support

Bought this great product. Works flawlessly. Great support: had some specific questions, they were solved the same morning.
Can highly recommend AOMEI Backupper!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

License Application Issue

I have a five (5) slot license for Backupper Pro w/lifetime upgrades. I had used two (2) slots and needed to install it on a laptop running the standard version of the app. When I tried to upgrade it, I received a message saying the license had exceeded the available slots. I contacted Tech Support, and within 24 hours, Lanry Lucky had reset the license, and the new version was up and running. Great Service!!!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Reliable Recovery & Exceptional Support

I’ve been using AOMEI Backupper Professional since 2021, and it has proven to be an incredible value. Recently, I had to reinstall Windows 11 and ran into some trouble getting my software back up and running. I reached out to their support team, and they responded within hours.

A huge shoutout to Joey A. in support—he stayed with me via email through the entire process until everything was installed and running perfectly. It’s a massive relief to have a 'backup for your backup' and to know this company truly stands behind their lifetime upgrades. If you want a reliable product with a team that has your back, this is it.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Needed login help

Needed login help. Customer support responded within 12 hours. Suggested a solution which worked perfectly. Needed software application for a backup restoration. Came through in flying colors. Bought a lifetime license and more than paid for itself already. Lanry (Support Team contact) was instrumental in quickly getting laptop back in service. Excellent customer service experience.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Updating, Upgrading or Repair

Updating, upgrading or repair this company stands behind it's product. I have had this program for years. If I have a problem they are there to help. Thank You!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Bad record keeping on my part (email…

Bad record keeping on my part (email address changes and forgot to deregister a computer before replacing it) made me panic when I tried to install AOMEI on my new computer. A plea to support was met with a quick response and the help and hints to get me back up and running. Well done Lanry Lucky!

27 February 2026
Unprompted review

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