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Uber Reviews 34,846

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TrustScore 1.5 out of 5

1.6

Transportation service
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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the service, citing issues like drivers not showing up for scheduled rides, unexpected cancellations, and billing discrepancies related to uncompleted services. Pricing was a frequent concern, with many feeling that fares were too high, especially during peak times, and some reported being charged more than the initial quote. Problems with payments were also common, including incorrect charges and difficulty resolving billing disputes. Reviewers often found the staff unhelpful and the customer service extremely poor, characterized by unresponsiveness, a lack of direct human contact, and an inability to resolve issues effectively. However, some people also felt that the service was generally excellent, appreciating the convenience and speed compared to public transport, especially when carrying luggage. A few customers also highlighted positive interactions with friendly and courteous drivers, and some found the cars to be immaculate.

What people talk about most

Service

Consumers consistently express strong dissatisfaction with the service. Many report issues such as drivers... See more

Price

Reviewers highlight negative aspects of price, with many reporting overcharging, hidden fees, and unexpected... See more

Payment

Customers consistently note negative experiences with payment. Many report unauthorized charges, such as for... See more

Staff

Reviewers mention negative feedback about staff. Many customers report issues with drivers, citing rude... See more

Customer service

Customers express significant dissatisfaction with customer service, often describing it as the worst they... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Complete decrease in quality of service. Drivers stressed because of having 50% taken from their work. Waiting time longer. Services advertised- not available when accessed. Rip off in rush hou... See more

Rated 1 out of 5 stars

We had a really disappointing experience using Uber for a recent trip to France with our two young children. We pre-booked a taxi for an early airport collection at 6:30 a.m., but starting from 5:30 a... See more

Rated 1 out of 5 stars

On April 23rd, I scheduled a ride for 5:35 PM and arrived at the pickup point 10 minutes early. The driver (Stefano, Volvo S90) told me he was arriving, but then passed the pickup location. I tried... See more

Rated 1 out of 5 stars

There is no mechanism to rate Uber here in Belgium, unbelievably, even though they charge a fortune! This company disgusts me. They give you a discount, and then you get your delivery 5 orders l... See more

Company details

  1. Transportation service

Information provided by various external sources

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 70 cities today, Uber's rapidly expanding global presence continues to bring people and their cities closer.

Contact info

1.6

Bad

TrustScore 1.5 out of 5

35K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Reliable & great service.

You can usually rely on Uber driver to turn up. Customers can see who the driver is and where they are coming from & how long it will take. You can book ahead if required & there is a choice of rides available.
Every driver i have had has always been friendly & courteous.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

We rode in a brand new Tesla car

We rode in a brand new Tesla car. The driver was very friendly and patience during the pick up. He drove carefully and we had a very pleasant ride. Upon arrival we had time to take out our shopping bags from the trunk, greet the driver and go into our hotel.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick and Safe Ride

The ride came quickly. The driver was nice and drove safety.

Only negative - I did not understand why the price increased from around $17 midday when I first checked to see how much the ride would cost to $30 at 2:45pm when I actually ordered the ride. The Honolulu Hop On And Off Bus associate who helped me with the Uber app said it was because of rush hour.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Julisa

Julisa, the driver was wonderful. I was lucky to get such a sweet vibrant young lady.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Tried Yellow Cab, but they let me down

I was planning to use the Yellow Cap appt to get around while in LA. But after waiting almost 30 minutes for the appt to locate and send a taxi, I downloaded and tried the Uber appt
Had a ride in 5 minutes. So I used Uber the rest of my stay. Had NO issues.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Our driver was amazing

Our driver was amazing. We have had the opportunity to use Uber in Canada and the US we only had one driver we did not like. Our driver yesterday was a special driver keeper she’s great.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

I had excellent drivers both ways

I had excellent drivers both ways, going to my destination and then being picked up later and returning home.
Really nice people, courteous and right on time with clean, well kept vehicles too.
A great experience all around...

20 April 2026
Unprompted review

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