Website not easy to use - info on account not clear enough Via secure messages - said they had sent e-mails that I didn’t receive about ISA maturing (not in junk folder) - they then signed me up f... See more
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UBL offer attractive interest rates and a broad range of savings accounts - both ISA and non ISA. The process of opening an account via the website was reasonably easy and straightforward for an old f... See more
Company replied
I visited the branch last week and was greeted by Aisha. I had a few queries for my overseas account which needed updating and due to the complexities of it and the fact that it was a joint-account, A... See more
Company replied
As a senior lady I was having a problem transferring cash to my isa account via online banking. The young lady I spoke to not only clearly explained the process but stayed on the line while I comple... See more
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Company details
Written by the company
UBL UK are a retail Bank operating in the UK with a Head office and Branch in London Mayfair. We are members of the Financial Services Compensation Scheme and provide a range of conventional products and services. UBL UK and United Bank UK are the trading names of United National Bank Limited. United National Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The company is registered in England & Wales and its Registered Office is at 2 Brook Street, London, W1S 1BQ. The company registration number is 4146820.
Contact info
2 Brook Street, W1S 1BQ, London, United Kingdom
- 0121 753 6000
- enquiries@ubluk.com
- www.ubluk.com
3.5
Average
915 reviews
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Reply from UBL UK
Dear Trevor,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Had to chase
After submitting my application, I had to contact them as the account wasn't opened. It transpired they had lost/misplaced my application and therefore nothing would have happened if I'd not chased them. Apart from that the opening was fine.
24 October 2024
Reply from UBL UK
Dear T N Holmes,
Thank you for taking the time to provide us with feedback on Trustpilot.
We are sorry to hear that you were experiencing difficulty applying for an account. We would like to assure you that we have forwarded your feedback to the relevant department.
Kind regards,
Customer Engagement Team
UBL UK
A little problem entering DOB but…
A little problem entering DOB but seeing past reviews it did not take me by surprise and I was able to work around it
1 November 2024
Reply from UBL UK
Dear Robert,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
I’m very pleased with my UBL ISA
I’m very pleased with my UBL ISA. Opening it was 90% straightforward but (of course) I had a few questions about process. While these were answered promptly I had a sense the responses were somewhat perfunctory (as in “close it quick and move on”). I don’t mind this but it tends to form a transactional relationship rather than the “valued customer” feeling.
22 September 2024
Reply from UBL UK
Dear Lulu,
Thank you for leaving us a 4 star review! We would like to assure you that we have taken your feedback on board regarding our customer service as we are always looking for ways to improve.
Kind regards,
Customer Engagement Team
UBL UK
I found the website Neolithic
I found the website Neolithic! I note there are 2 apps that can be downloaded so maybe I chose the wrong one!
30 November 2024
Reply from UBL UK
Dear Alibongo,
Thank you for taking the time to review us on Trustpilot. We would like to assure you that we have taken your feedback on board to help us improve our digital banking services.
Kind regards,
Customer Engagement Team
UBL UK
Easy and no hassle
Easy and no hassle.
Used customer service once and found them very helpful and knowledgeable.
App could do with more refinement
6 November 2024
Reply from UBL UK
Dear Anthony,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
UBL Account Opening Experience
Opening a UBL cash isa was more difficult than it should be after several attempts & discussions with UBL I decided to try my laptop rather than my iPad and this worked!
So on balance had I used my laptop from the off, it would have been simple enough, however, at no point did UBl state that there were issues using an iPad!
30 October 2024
Reply from UBL UK
Dear Stuart,
We are sorry to hear that you were experiencing issues when applying for an account through our Digital Banking Platform. We would like to assure you that your feedback is important to us and we have raised your feedback to the relevant department as UBL UK are continuously looking for ways to develop.
Regards,
Customer Engagement Team
UBL UK
Very patient and understanding staff…
Very patient and understanding staff when we were all dealing with another bank.
11 November 2024
Reply from UBL UK
Dear Customer,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
A good,easy to use website
A good,easy to use website,and a very competitive interest rate on they're products.
29 November 2024
Reply from UBL UK
Dear Mason,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Happy Customer
UBL offer attractive interest rates and a broad range of savings accounts - both ISA and non ISA. The process of opening an account via the website was reasonably easy and straightforward for an old fool like me and any difficulties I encountered were if no own making. I am still in my early days with UBL but am pleased to call myself a happy customer.
6 November 2024
Reply from UBL UK
Dear Andrew,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
I highly recommend UBL Bank.
Very smooth and effective from account opening,transfer to completion.
14 October 2024
Reply from UBL UK
Dear Kiyarash,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Relatively easy to transfer in money…
Relatively easy to transfer in money from other ISA’s.
The app makes it easy to keep track of your money
25 November 2024
Reply from UBL UK
Dear Derek,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Easy to open
I felt opening my 1 year Fixed Rate Cash ISA was very straightforward and the interest rate being offered was extremely competitive competitive
26 September 2024
Reply from UBL UK
Dear Martin,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Very straightforward
Very straightforward, good communication as / when needed. Only invested as yet not transferred out of the account
15 November 2024
Reply from UBL UK
Dear Alison,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Very easy from start to finish
Very easy from start to finish .
Also , i had to contact UBL using a phone and i
did get through to a representative without much
of a wait time - VERY IMPORTANT INDEED !
21 October 2024
Reply from UBL UK
Dear Customer,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
The transfer of ISA
The transfer of my ISA went very smooth and all by the date given when opening account, monthly interest payments chosen which start in December, looking forward to that
5 November 2024
Reply from UBL UK
Dear Clinton,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Easy to invest and clear instructions…
Easy to invest and clear instructions throughout.
29 November 2024
Reply from UBL UK
Dear Robin,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Confidence sapping experience
Tried to invest some money in a fixed term interest account with UBL who were towards the top of the recommended accounts by money saving expert. The whole experience was frustrating and confidence sapping such that we decided to transfer only a small fraction of the amount we had planned. We found the online app full of glitches, as well as the online account alternative, and there was a delay between us sending a small amount of money - to test that the electronic transfer was set up ok - and getting confirmation it has been received that we lost confidence and decided to use a different bank. At that stage we started reading other experiences and decided it was best to go elsewhere.
31 October 2024
Reply from UBL UK
Dear Steve,
Thank you for taking the time to provide us with feedback on Trustpilot.
We are sorry to hear that you were experiencing difficulty applying for an account online. We would like to assure you that we have forwarded your feedback to the relevant department.
Kind regards,
Customer Engagement Team
UBL UK
Good rates and
The website was easy to use and responses and information since has been very professional
22 October 2024
Reply from UBL UK
Dear Customer,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Fixed ISA Transfer
UBL were first class in both communication and execution during my Fixed ISA transfer. I find that app very easy to use and it is very informative. I would have no hesitation in recommending them to anyone.
6 November 2024
Reply from UBL UK
Dear William,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
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