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uCheck Reviews 

9,034
•
TrustScore 5 out of 5

4.9

Licence Office
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Review summary

Created with AI, based on recent reviews

Considering 765 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and knowledge, ensuring pleasant and efficient interactions. People frequently highlight the outstanding customer service, noting the team's ability to provide quick and effective solutions. Reviewers are particularly impressed with the prompt response times and the overall smooth, user-friendly experience, often describing the website as straightforward and easy to navigate. However, some customers also noted dissatisfaction with the service, describing it as poor or a waste of time. A few people also reported issues with DBS check processing, such as applications being withdrawn after several months or difficulties in understanding specific requirements for enhanced checks.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the support team as amazing, quick,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and helpfulness. Many... See more

User experience

Users describe positive interactions with user experience, highlighting the ease of use and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have a new member of staff who didn't have some of the ID information and we needed to complete a paper version of the DBS - mainly due to her change of name by deed poll and age. Sharna has been... See more

Rated 5 out of 5 stars

Ceri was outstanding In a world where you are constantly coming up against issues with software, Ceri had the patience of a saint with me today and I was able to get everything sorted this morning. N... See more

Rated 5 out of 5 stars

Excellent Customer Service. From creating the account to starting the applications and submitting. Everyone I have spoken to at UCheck has been extremely helpful and knowlegeable. I have spoken to... See more

Company replied

Rated 5 out of 5 stars

Ceri has been able to provide the information that I requested in a very timely manner. The emails were accurate and well written. I have set up a new member of staff for completing ID checks and as... See more

Company details

  1. Licence Office

Written by the company

uCheck are one of the top providers of vetting and screening checks in the UK and currently processes over 1,000,000 checks annually. uCheck is the largest DBS provider in the U.K and the service offers not only DBS Enhanced, Standard and Basic checks but also the Right to Work, ID and Adverse Credit Checks. uCheck offers a user-friendly Platform, outstanding Client Support and an extremely competitive and transparent fee structure, offering the highest level of quality and compliance with ISO:27001 and ISO:9001 accreditation. With DBS checks typically completed in under 48 hours, uCheck is renowned for being Rapid, Trusted and Secure with over 30,000 Organisations currently registered and benefitting from the uCheck service.

Contact info

4.9

Excellent

TrustScore 5 out of 5

9k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(9,034)

723 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Communication

We have a new member of staff who didn't have some of the ID information and we needed to complete a paper version of the DBS - mainly due to her change of name by deed poll and age.
Sharna has been amazing at sorting this out for us, with quick and professional dialogue keeping me up to date at all time. Thank you Sharna, great service.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Katie-Rose was super helpful

Katie-Rose was super helpful with my query today. She was pro-active in investigating what the situation was and putting it right before I'd even had a chance to ask! Couldn't be better

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service - Fast Action

Excellent Service - Raised a query and it was sorted and expedited immediately by Jenna who updated our account and enabled us to react to one of our clients requests.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Martin was a legend

Martin was a legend. Answered my queries, plural, and was polite and professional 🤩

27 May 2026
Unprompted review
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Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

Very easy to get to the solution i…

Very easy to get to the solution i needed - Thank you Katie Rose

27 May 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

CHAR was amazing and helped support and…

CHAR was amazing and helped support and solve my query

26 May 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

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