Replied below but still no direct reply or refund : Shocking service like other reviews. No response to any emails and number doesn’t work on site .paid £15 for delivery on Saturday within deadline on... See more
Company replied
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See what reviewers are saying
The model itself - the sailboat - looks great completed. Unfortunately, many pieces weren’t cut to fit well at all and had to be greatly modified, extending the time spent, with many pieces snapping a... See more
Company replied
I've just completed locomotive 460 & tender. Design and manufacture is superb. Everything fits and works as it should. The finished article is a tribute to the ingenuity of UGears. The model was a... See more
After all my emails were ignored I called again only to be told that someone would call me back. Two days later I called again, only to be offered an apology and the promise that someone would call me... See more
Company replied
Company details
Written by the company
Mechanical model kits for adults and kids! "Our mission is to give an unforgettable time of working together on things that are popular for all ages. We want to connect the hearts of fathers and kids. And as a result - to get a revived mechanical marvel."
Contact info
85 Great Portland Street, First floor, W1W 7LT, London, United Kingdom
- +441926 864282
- hello@mechanicalmodels.co.uk
- www.ugears.online
2.3
Poor
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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My first model and I'm so impressed…
My first model and I'm so impressed with the quality of the product.
2 May 2020
Unprompted review
Excellent service
Excellent service - Staff member made sure stock arrived & arranged for model to be sent immediately knowing it was for a birthday. Thank you so much.
2 May 2020
Unprompted review
The cocktail sticks kept breaking
2 May 2020
Unprompted review
Reply from Mechanical Models UK
Hi John, sorry to hear it, but you can always contact us on hello@ugears.online to request spares, we send them out free of charge!
Thanks,
Helena
Quick delivery
2 May 2020
Unprompted review
Easy to order but delivery very slow
1 May 2020
Unprompted review
Reply from Mechanical Models UK
Dear Keith,
We're very sorry the model took so long to get to you! I see you ordered it on Friday evening and we dispatched in on the Monday (our warehouse isn't open on the weekend, sorry!). Unfortunately Royal Mail are really struggling to get items delivered on time at the moment. It sometimes takes 7-10 days to get delivered on a 48hr service, which is why we have now temporarily removed that option, as the 24hr service reveals to have a lot less issues.
Thanks,
Helena
A very satisfying set of models to make…
A very satisfying set of models to make but need to get a display shelf
1 May 2020
Unprompted review
Surprise gift for father in law
I was very pleased with both the quality of your tram product I ordered for my father in law in addition to the quick time he received the gift.
I will definitely order more items from you in the future.
Thank you very much.
1 May 2020
Unprompted review
Halfway through the build
Halfway through the build, some better guidance on certain parts would be helpful. Seems to be very high quality and a great challenge.
30 April 2020
Unprompted review
excelent service give 5 stars parcel…
excelent service give 5 stars parcel arrived on due date with perfect packaging
30 April 2020
Unprompted review
perfect
The model was a present for an engineer & petrolhead, and he absolutely loves it. Incredibly much thought to detail.
Also very fast shipment to Austria, even in this crisis.
30 April 2020
Unprompted review
The only problem was with Royal Mail…
The only problem was with Royal Mail during this current crisis.
29 April 2020
Unprompted review
Great gift.. might have to buy myself one too
Bought as a gift for my brother's birthday. Was expecting it to be a few hours worth of build tops but it ended up taking him around a day of building... albeit with a few breaks. He's pretty mechanically minded and loves a task (has lots if lego techniks etc) so that was a nice surprise. Details are very intricate and love that the car drives, engine moves etc. Looks great on the desk. Definitely recommend!
29 April 2020
Unprompted review
Excellent product and amazingly put…
Excellent product and amazingly put together. Definitely recommend 👍🏼
28 April 2020
Unprompted review
Excellent concept
Excellent concept! Kit arrived on time and I got to building. Completed the model with a few errors, which were my fault. Instructions could not be clearer. Excellent comapny to deal with. I will be buying more.
27 April 2020
Unprompted review
Awesome as usual
Awesome as usual. A good few hours spent at this time, kept me busy.
24 April 2020
Unprompted review
U-9 Grand Prix car
Good ordering service and product arrived promptly.
Great car and enjoyable build.
Will order more!
Thank you.
24 April 2020
Unprompted review
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