Replied below but still no direct reply or refund : Shocking service like other reviews. No response to any emails and number doesn’t work on site .paid £15 for delivery on Saturday within deadline on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Replied below but still no direct reply or refund : Shocking service like other reviews. No response to any emails and number doesn’t work on site .paid £15 for delivery on Saturday within deadline on... See more
Company replied
The model itself - the sailboat - looks great completed. Unfortunately, many pieces weren’t cut to fit well at all and had to be greatly modified, extending the time spent, with many pieces snapping a... See more
Company replied
I've just completed locomotive 460 & tender. Design and manufacture is superb. Everything fits and works as it should. The finished article is a tribute to the ingenuity of UGears. The model was a... See more
After all my emails were ignored I called again only to be told that someone would call me back. Two days later I called again, only to be offered an apology and the promise that someone would call me... See more
Company replied
Mechanical model kits for adults and kids! "Our mission is to give an unforgettable time of working together on things that are popular for all ages. We want to connect the hearts of fathers and kids. And as a result - to get a revived mechanical marvel."
85 Great Portland Street, First floor, W1W 7LT, London, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love these models great quality unusual gifts. My grown up sons love them. And excellent speedy service
The order process was fine but delivery was delayed due to coronovirus.
Fab product,quick response time. Totally satisfied customer.
Brilliant service. Brilliant and super fast delivery. The models are complex but very rewarding to complete.Can't fault such an excellent company.
Superb: the engineering is a joy and the instructions are crystal clear. Loved every minute of it
Very good advice and helpful def recommended
Best kit i've done yet! (i've now done 3, the cabriolet car (1st one) which gave me a great insight into how ugears models work and are put together..then i went for the train and tender...not quite as good, the pieces were much harder to get free from the cut-out boards, and a major minus was the "bendable" pieces that actually broke under the lightest of movement, major amount of super-glue and patience required...and obviously didn't look as good as it should have done..don't get me wrong, i have made a couple of mistakes myself, basically by not reading, and then re-reading the instructions properly but i have two more to do at the moment, and i immensely enjoy doing these kits...i can't see me stopping until i've done them all! the only major complaint i would have is that the "bendy" parts of all the kits i've done so far have been of lower standard, and have all broken. Do you have to soak them in water or something? please rectify this problem, then you would be 100% brilliant, instead of just 99.9%.

Reply from Mechanical Models UK
The model itself - the sailboat - looks great completed. Unfortunately, many pieces weren’t cut to fit well at all and had to be greatly modified, extending the time spent, with many pieces snapping and lots of sanding taking place. Pieces with holes that were supposed to line up didn’t, holes were sometimes too wide and chopsticks fell through and the wood itself was swollen at times. Overall, does look good, but the effort required to fix pieces cut wrong, not worth it.

Reply from Mechanical Models UK
I enjoyed assembling the model although somewhat challenging, but wouldn't be fun if it was to easy. Will definitely purchase another model in the future
Wonderfully crafted models! Found myself thoroughly enjoying each Stage of construction. Arrived literally 24 hours after ordering too!!! Absolutely 100% WOULD recommend
Wonderful company, UGears provide exciting workable hobbies that maintain the interests of all ages and abilities. This is not the first time that I have bought from UGears and look forward to seeing and purchasing their new products.
great shopping experiance, quick delivery.
well done
The buying and delivery experience were excellent. I cannot comment on the model itself as it is a gift for someone else and I haven’t yet given them it! I would definitely use the website again though. Great information in terms of photos, videos and written descriptions. Easy to buy. No delay on receiving the model. All-in-all, a positive buying experience.
good delivery
challenging Models a good release in the gloom of Lockdown
The description and images of the products on the website is very good.
Ordering from the website was very easy - even for a technophobe like me.
Delivery was prompt and the packaging ensured that the boxed product arrived in pristine condition. The Vintage Car I ordered is destined to be a lockdown birthday gift for my husband, so I can't comment on the product, itself, as I haven't opened the box, but judging by my experience so far with UGears Mechancial Models I am expecting it to be brilliant.
I have completed the Antique Box 3 days to complete it goes together great not haveing to do anything other that pess together now it is finished I have one big problem it will not open and close properly other than by pulling on the bottom 2 draws to get them out all not sliding well and also the same problem closing it. It looks marvelous and yes I have dismanteld it twice still no joy.

Reply from Mechanical Models UK
My husband loved it. Will be buying more. Just get yourself a block of soap when you do the larger models. Really nicely thought out. Thank you.
I have always loved the model’s since a work colleague purchased the large locomotive. So now I have purchased three of the small models two for my daughter and one for Dads Father’s Day. They look great will have to see.....my only complaint which I did email UGears about, was the packaging. The flat model sheets were hanging out of the envelope, not good and for nearly £5 p&p was a bit shocked. Apart from that great things to keep you occupied and very clever.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.