Mechanical Models UK Reviews 

1,240
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Replied below but still no direct reply or refund : Shocking service like other reviews. No response to any emails and number doesn’t work on site .paid £15 for delivery on Saturday within deadline on... See more

Company replied

Rated 3 out of 5 stars

The model itself - the sailboat - looks great completed. Unfortunately, many pieces weren’t cut to fit well at all and had to be greatly modified, extending the time spent, with many pieces snapping a... See more

Company replied

Rated 5 out of 5 stars

I've just completed locomotive 460 & tender. Design and manufacture is superb. Everything fits and works as it should. The finished article is a tribute to the ingenuity of UGears. The model was a... See more

Rated 1 out of 5 stars

After all my emails were ignored I called again only to be told that someone would call me back. Two days later I called again, only to be offered an apology and the promise that someone would call me... See more

Company replied

Company details

  1. Toy shop

Written by the company

Mechanical model kits for adults and kids! "Our mission is to give an unforgettable time of working together on things that are popular for all ages. We want to connect the hearts of fathers and kids. And as a result - to get a revived mechanical marvel."


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2.3

Poor

TrustScore 2.5 out of 5

1k reviews

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2.3

All reviews

(1,240)

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Rated 5 out of 5 stars

Superb

Superb: the engineering is a joy and the instructions are crystal clear. Loved every minute of it

13 May 2020
Unprompted review
Rated 5 out of 5 stars

Fire Truck with Ladder/turntable

Best kit i've done yet! (i've now done 3, the cabriolet car (1st one) which gave me a great insight into how ugears models work and are put together..then i went for the train and tender...not quite as good, the pieces were much harder to get free from the cut-out boards, and a major minus was the "bendable" pieces that actually broke under the lightest of movement, major amount of super-glue and patience required...and obviously didn't look as good as it should have done..don't get me wrong, i have made a couple of mistakes myself, basically by not reading, and then re-reading the instructions properly but i have two more to do at the moment, and i immensely enjoy doing these kits...i can't see me stopping until i've done them all! the only major complaint i would have is that the "bendy" parts of all the kits i've done so far have been of lower standard, and have all broken. Do you have to soak them in water or something? please rectify this problem, then you would be 100% brilliant, instead of just 99.9%.

12 May 2020
Unprompted review
Mechanical Models UK logo

Reply from Mechanical Models UK

Dear Dave, thanks for your lovely review! I just wanted to let you know that if you break anything we send out spares for free. Just send an email to hello@ugears.online and we'll get this out to you, ok?

Thanks,
Helena

Rated 3 out of 5 stars

Sailboat Pieces

The model itself - the sailboat - looks great completed. Unfortunately, many pieces weren’t cut to fit well at all and had to be greatly modified, extending the time spent, with many pieces snapping and lots of sanding taking place. Pieces with holes that were supposed to line up didn’t, holes were sometimes too wide and chopsticks fell through and the wood itself was swollen at times. Overall, does look good, but the effort required to fix pieces cut wrong, not worth it.

12 May 2020
Unprompted review
Mechanical Models UK logo

Reply from Mechanical Models UK

Hi, I'm very sorry you had such issues with your model, but I just wanted to let you know that we send out spares for free. Unfortunately on rare occasions the laser-cut isn't as precise as we would like. Just send an email to hello@ugears.online and we will help out with any issues you are dealing with, ok?

Thanks,
Helena

Rated 5 out of 5 stars

Wonderfully crafted models

Wonderfully crafted models! Found myself thoroughly enjoying each Stage of construction. Arrived literally 24 hours after ordering too!!! Absolutely 100% WOULD recommend

12 May 2020
Unprompted review
Rated 5 out of 5 stars

Wonderful company

Wonderful company, UGears provide exciting workable hobbies that maintain the interests of all ages and abilities. This is not the first time that I have bought from UGears and look forward to seeing and purchasing their new products.

12 May 2020
Unprompted review
Rated 5 out of 5 stars

Excellent buying and delivery experience…

The buying and delivery experience were excellent. I cannot comment on the model itself as it is a gift for someone else and I haven’t yet given them it! I would definitely use the website again though. Great information in terms of photos, videos and written descriptions. Easy to buy. No delay on receiving the model. All-in-all, a positive buying experience.

10 May 2020
Unprompted review
Rated 5 out of 5 stars

Totally Recommendable

The description and images of the products on the website is very good.
Ordering from the website was very easy - even for a technophobe like me.
Delivery was prompt and the packaging ensured that the boxed product arrived in pristine condition. The Vintage Car I ordered is destined to be a lockdown birthday gift for my husband, so I can't comment on the product, itself, as I haven't opened the box, but judging by my experience so far with UGears Mechancial Models I am expecting it to be brilliant.

10 May 2020
Unprompted review
Rated 4 out of 5 stars

Antique Box Not Happyappy

I have completed the Antique Box 3 days to complete it goes together great not haveing to do anything other that pess together now it is finished I have one big problem it will not open and close properly other than by pulling on the bottom 2 draws to get them out all not sliding well and also the same problem closing it. It looks marvelous and yes I have dismanteld it twice still no joy.

9 May 2020
Unprompted review
Mechanical Models UK logo

Reply from Mechanical Models UK

Hi Noel, sorry to hear it's not functioning properly! Could you send me an email at hello@ugears.online? Maybe we can figure it out for you.

Thanks,
Helena

Rated 5 out of 5 stars

My husband loved it

My husband loved it. Will be buying more. Just get yourself a block of soap when you do the larger models. Really nicely thought out. Thank you.

9 May 2020
Unprompted review
Rated 4 out of 5 stars

I have always loved the model’s.

I have always loved the model’s since a work colleague purchased the large locomotive. So now I have purchased three of the small models two for my daughter and one for Dads Father’s Day. They look great will have to see.....my only complaint which I did email UGears about, was the packaging. The flat model sheets were hanging out of the envelope, not good and for nearly £5 p&p was a bit shocked. Apart from that great things to keep you occupied and very clever.

9 May 2020
Unprompted review

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