UK Automation - Home Automation superstore Reviews 

630
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Purchased two energy light switches haven't worked since buying, spoke with manufacturer, still not working UK automation not answering chat/phone calls. Very poor service/product would not use again.... See more

Rated 4 out of 5 stars

Very good: Sell products suitable with continental wall plugs, offer products (X10) hard too find in France, shipment time relatively fast. To improve: prices (at least for X10 products) high, shipme... See more

Rated 5 out of 5 stars

Only issue I had was that I took standard free delivery (3-5 days) and it turned up the following day - wow - amazing service. I bought the Automatic garage door opener and I managed to fit it mys... See more

Rated 5 out of 5 stars

A very reliable company. After many purchases of X10 kit over the years, I cannot find any fault with the service they provide. As they deal with electronic equipment sometimes things don’t go accordi... See more

Company details

  1. Electronics store

Information provided by various external sources

UK Automation are one of the UK's leading home automation dealers and stockists of Z-Wave & X10 home automation systems. Leading dealer for Fibaro and Vemmio Z-Wave systems, Smartwares stockist, Green-I & Systemline multi room audio systems.


Contact info

3.5

Average

TrustScore 3.5 out of 5

630 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(630)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Good service, price and speed of delivery. One of the few places I can still buy X10 modules.

21 July 2019
Unprompted review
Rated 2 out of 5 stars

Slow dispatch & delivery

Ordered on Friday morning, still not arrived by Wednesday lunch. Received invitation to rate before I received my goods.
3rd time I’ve used this company, 3rd time standard dispatch & delivery has been very slow.

3 July 2019
Unprompted review
Rated 1 out of 5 stars

Didn’t ship my order that I paid next…

Didn’t ship my order that I paid next day delivery for. Had to chase it up and was told I’d be refunded for the shipping cost. That hasn’t happened and had no response to my emails now. Shop elsewhere!!!

20 June 2019
Unprompted review
Rated 4 out of 5 stars

Overall

Overall, very good but it would have been nice to know when my order was arriving. Other than that, no problems.

17 June 2019
Unprompted review
Rated 1 out of 5 stars

Faulty product no response

Batteries flat in remote ,bought new cost 6 pounds ,remote won't register with headset , turned on and off to reset as trouble shooting said , followed instructions simple instructions ten plus times nothing worked contacted help center reported issue via email no response . Know it's only a basic kit but still 40 quid down the drain ,would of expected it to work or customer service to send a new remote or headset even if I had to pay for postage ,even make contact

7 June 2019
Unprompted review
Rated 4 out of 5 stars

Good service

I ordered the F500 Garage motor, easy to place my order, and it shipped on the date I was given.

2 June 2019
Unprompted review
Rated 1 out of 5 stars

Ordered 2 alarms for garage and outside…

Ordered 2 alarms for garage and outside shed. one turned up and was OK except the remote batteries needed to be replaced before it worked. The other one didn't turn up at all. I've rng the company who do not seem to accept phone calls and ask you to email. I've emailed them twice without reply.
The alarm i do have works but the siren could be a little louder to be more effective

27 May 2019
Unprompted review
Rated 2 out of 5 stars

Poor service

Sent us a part that appears to be obsolete. No downloadable software available, which makes the item unuseable. Despite emailing the company for advice and solutions on more than one occassion, not a single response. Very disappointed and will not be using them or recommending them again.

29 April 2019
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I’ve reached out to you 4 times and no response. The first 2 times were immediately after ordering to try to cancel before the goods were posted, second 2 times to ask for a returns code. NO RESPONSE! No phone number on web site. Would never buy from this site. EVER!

11 April 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look