Purchased two energy light switches haven't worked since buying, spoke with manufacturer, still not working UK automation not answering chat/phone calls. Very poor service/product would not use again.... See more
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See what reviewers are saying
Very good: Sell products suitable with continental wall plugs, offer products (X10) hard too find in France, shipment time relatively fast. To improve: prices (at least for X10 products) high, shipme... See more
Only issue I had was that I took standard free delivery (3-5 days) and it turned up the following day - wow - amazing service. I bought the Automatic garage door opener and I managed to fit it mys... See more
A very reliable company. After many purchases of X10 kit over the years, I cannot find any fault with the service they provide. As they deal with electronic equipment sometimes things don’t go accordi... See more
Company details
Information provided by various external sources
UK Automation are one of the UK's leading home automation dealers and stockists of Z-Wave & X10 home automation systems. Leading dealer for Fibaro and Vemmio Z-Wave systems, Smartwares stockist, Green-I & Systemline multi room audio systems.
Contact info
Unit 14, Falcon Business Park, RG40 4QQ, Finchampstead, United Kingdom
- 0118 3240313
- info@uk-automation.co.uk
- www.uk-automation.co.uk
3.5
Average
630 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Items have not been delivered
Items have not arrived after over a week, not responding to emails, no tracking number given. Website said 3 day delivery.
19 June 2018
Unprompted review
A very reliable company
A very reliable company. After many purchases of X10 kit over the years, I cannot find any fault with the service they provide. As they deal with electronic equipment sometimes things don’t go according to expectation, but UK-Automation has always resolved any issues very promptly and without fuss. I can recommend them without any reservation.
15 June 2018
Unprompted review
great team
quick delivery and when there was a small mix up a nice straightforward returns policy that made sure I had the correct item with minimal fuss and great comms throughout
7 June 2018
Unprompted review
Unacceptable behavior
Unacceptable behavior. Instead of accepting the return goods, Craig Atkins instructed the shipping company to dispose the goods so that they do not have to do the refund. Utterly despicable and unprofessional of UK Automation
7 June 2018
Unprompted review
Reply from UK Automation - Home Automation superstore
Dear Sir, This is an interesting take on events and I'm unsure as to why you are not using your real name, but once again let me clarify the events:
1) You purchased ~£240 of goods to be shipped to Singapore
2) Your customs (correctly) contacted you to collect the import duty as you're importing the goods to Singapore
3) You decided you didn't wish to pay the customs duty, and asked for us to accept a return, which we agreed to and sent you the return address details
4) You informed us you'd shipped them back to us. We asked for tracking which you didn't provide.
5) Our fulfilment centre asked us what was happening and we told them you were shipping the items back
6) We then find out that you'd left the items with your customs and hadn't shipped them back, at which point as the duty hadn't been paid the goods were destroyed.
As an overseas purchaser, it's your responsibility to pay the customs import duties and/or the return shipping should you not require the goods. We certainly don't expect to be paying your customs fee to then also pay customs to ship the items back to us.
Great service
This was my second purchase from UK Automation, just as before great service, great value & prompt delivery.
4 June 2018
Unprompted review
Ordered a Forsee 700 garage door opener…
Ordered a Forsee 700 garage door opener which arrived in 5 working days.
Quaility product I would recommend UK Automation and will use them again.
29 May 2018
Unprompted review
Very poor communication
Very poor communication - paid for next day delivery, order did not arrive …. chased numerous times, 'warehouse / courier issue' - order received the following day
29 May 2018
Unprompted review
Perfect!
Fast, easy ordering, very fast delivery, excellent customer service. The way online shopping should be done.
26 May 2018
Unprompted review
perfect
What can I say. No regrets in buying the item from you and in fact I re-bought another beacause I now feel safe whenever I leave home.
25 May 2018
Unprompted review
Fantastic service
23 May 2018
Unprompted review
First purchase, would be happy to purchase again.
I have made my first purchase: easy to do, transparent pricing, quick delivery.
It was all that I could have asked for.
14 May 2018
Unprompted review
God store
Low prices and fast to send the parcel, I had to wait 4 weeks for delivery in Italy but that was expected.
8 May 2018
Unprompted review
Zero response to email and phone calls.
I placed and paid for an order. I didn't receive an email confirmation. I sent an email asking for confirmation, but no response received. I tried to call, but no one answered the phone. I left a voice message, but still no response. I emailed again using their web form. Still no response. I tried to call again. Once more, no one answered the phone. I left another voice message, but still no one has responded to me. I was left wondering whether this company is fraudulent, when to my surprise, the goods arrived. An incredibly quick delivery to Australia. Perhaps they could work on their customer communication to inspire some confidence.
8 May 2018
Unprompted review
fast, accurate & easy
fast delivery, excellent product exactly as described & a doddle to set up
7 May 2018
Unprompted review
Support via Smartwares EU was good but UK automation not!
Support via Smartwares EU was good. UK automation still have not replied to my messages. Found the Smartwares receivers and multi chanel controllers unreliable. Still waiting to return items.
28 April 2018
Unprompted review
Good quality products and very prompt…
Good quality products and very prompt service.
26 April 2018
Unprompted review
Good price and quick delivery
Good price and quick delivery. Would use again.
15 April 2018
Unprompted review
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