Haley and Harry realy looked after me when I visited Easy Bathrooms in Hove. It has taken me neary 6 months to find a good plumber to install my shower room. I have eczema and it requires a good envi... See more
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Company is in voluntary administration. They do not answer phone calls or emails and have been waiting over 6weeks to get a toilet and vanity unit (despite their 2- 5 DAY advertisement). Do not use... See more
I ordered a shower tray and screen 2 weeks ago and they arrived at 6:45 this morning.I had a call off Robyn the day before to say the items were arriving and Matki the people who make the shower tray... See more
Gone into administration but quite happy to take my £600 order placed less than 2 weeks ago. Currently trying to claw back payment via bank but as I paid via debit card I don't know how easy that... See more
Company replied
Company details
Written by the company
Welcome to UK Bathrooms's Trustpilot page! At UK Bathrooms, we're committed to transparency, quality, and most importantly, our customers' satisfaction. We believe in the power of reviews to help us improve and to assist you in making well-informed decisions. While we appreciate every bit of feedback across all platforms, we've chosen Feefo as our primary platform for collecting reviews. Why Feefo, you might wonder? Feefo's rigorous approach to authenticating reviews ensures that only genuine customers can share their experiences. This dedication to genuine, unbiased feedback aligns with our values and mission to provide the best service possible. We invite you to share your experience with us on Feefo. Your insights not only help us grow and improve but also empower other customers to make confident choices about our products and services. Visit our Feefo page to leave your review and see what others have to say about their experiences. Thank you for choosing UK Bathrooms. Your trust and satisfaction are what drive us forward. FeeFo page: https://www.feefo.com/en-GB/reviews/yorkshire-bathroom-kitchens-ltd
Contact info
UK Bathrooms, Jubliee Court, North Yorkshire, HG3 3TB, Copgrove, United Kingdom
- sales@ukbathrooms.com
- www.ukbathrooms.com
2.6
Poor
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do No Risk Your Money
Do No Risk Your Money! Ordered goods mid September and money was taken. They then emailed in October to say that order can not be fulfilled but they can't refund either due to their circumstances. They suggested we claim money back from the bank! I would still be able to order these goods today on their website, how is that possible?!
2 October 2023
Unprompted review
UK Bathrooms still trading
I cannot believe the reply by UK Bathrooms that they are still allowed to be trading they have taken my money but not delivered the goods having applied to HMRC for a CVA this is scandalous to say the least They should be forbidden from tradeing the are Bankrupt
16 October 2023
Unprompted review
Absolutely shocking company to deal…
Absolutely shocking company to deal with. They have taken over £700 and not delivered the items promised. We have been waiting since end of August. Also have said they will not be able to refund.
We are family of 4 struggling to renovate our house on a budget and only buy when we have saved up.
This has caused major anxiety and stress but they don't seam to give a s@#!
Copy and paste responses to customers on here. There's no clarity there's no help. They don't care.
AVOID
16 October 2023
Unprompted review
This company is entering a Company Voluntary Arrangement.
UK Bathrooms are in financial difficulty and are refusing to complete orders or refund money paid. Their customer service is non-existent. My on line order was ignored for 3 weeks until I chased up simply to be told I would need to initiate a charge back via my credit card. My follow up email was ignored. I have just received an email from an insolvency practitioner who has been appointed to manage a Company Voluntary Arrangement. UK Bathrooms website has a "Relaunch" page describing their company ethos - ignore this marketing rubbish and shop elsewhere.
11 October 2023
Unprompted review
Reply from UK Bathrooms
Dear Claire,
Thank you for sharing your concerns about your recent experience with UK Bathrooms. We sincerely apologize for any inconvenience you've faced. We understand the frustrations caused by the challenges we've encountered during these trying times.
As you may know, we've recently undergone a relaunch, which represents a renewed commitment to delivering quality bathroom products and improving the customer experience. Our aim is to address past issues and ensure our customers receive the service they deserve.
We acknowledge that you may not wish to order from us again, but we value your feedback, and it plays a vital role in our ongoing efforts to improve. If you have any specific concerns or would like more information about the changes we've made, please feel free to reach out to our customer support team.
We'd also like to inform you that anyone affected by the CVA is being contacted by a dedicated company we've appointed, providing further assistance and information to address your concerns and provide clarity on the situation.
Your input is important to us, and we hope to have the opportunity to serve you better in the future.
Best regards,
Ryan
Gone into administration?
The original company is restructuring and appears to have gone into administration because they have contacted me (I initiated contact as we reached beyond the 3 weeks lead-time) stating they cannot fulfil my order and are unable to issue a refund. I’ve been instructed the initiate a chargeback with the bank instead. In the meantime, they appear to still be taking orders on their website and the products I ordered are still described as in stock!
10 October 2023
Unprompted review
Reply from UK Bathrooms
Dear Joanna Wemyss,
Thank you for reaching out and sharing your recent experience with us. We sincerely apologise for the inconvenience and confusion you've encountered.
To clarify, UK Bathrooms underwent a temporary pause in operations from the 18th of September to the 15th of October for a significant business relaunch, which included restructuring and relocating our warehouse to Ripon. We are also in the process of implementing a Company Voluntary Arrangement (CVA) to ensure a more stable and customer-centric future.
We genuinely appreciate your understanding during these challenging times and understand your frustrations. We are actively working to address concerns from customers affected by the temporary pause, including assisting with the refund process through your card provider, which is covered under Section 75.
Our commitment remains focused on delivering quality products, improving the customer experience, and ensuring sustainability in our practices. We have valued brand partnerships and look forward to providing you with even better service in the future.
Your feedback plays a pivotal role in helping us improve, and we hope to have the opportunity to regain your trust. If you have any specific concerns or require further assistance, please do not hesitate to reach out to the dedicated company handling customer inquiries.
Thank you for your patience and for being a part of our journey towards a more customer-centric future.
Best regards,
Ryan
I will avoid them in future
I will avoid them in future. Terrible experience. They supplied the wrong size bath and the legs were missing. The sizing error was only discovered after installation. The panels were for the right sized bath so now they don’t fit. They are ignoring me. Endless emails but they just don’t answer.
31 March 2023
Unprompted review
Reply from UK Bathrooms
Dear AW,
We appreciate your honest feedback, and we genuinely apologize for the terrible experience you've had with UK Bathrooms. Your concerns are valid, and we understand the frustration you've faced.
We deeply regret the error in supplying the wrong-sized bath and the missing legs. We acknowledge that this has led to a situation where the panels don't fit as expected. This falls far short of the level of service and quality we strive to deliver.
Your communication with us should never go unanswered, and we are actively working on improving our customer support processes. We value your feedback as it helps us address the shortcomings and prevent similar issues in the future.
We understand that your trust in us may be compromised, and we respect your decision to avoid us in the future. Our goal is to continually learn from situations like this and make the necessary improvements to serve our customers better.
If there is anything specific you'd like us to address or if you have any further concerns, please feel free to reach out. We're here to assist and ensure a more positive experience in the future.
Thank you for your patience and for bringing these issues to our attention.
Best regards,
Ryan
Absolute shocking service
Absolute shocking service waiting over three weeks for delivery with no correspondence, sent them an email with reply of cant for-fill the order and advised myself to contact my bank to get the money back. Will not be using this company again.
A. Smith
4 October 2023
Unprompted review
Reply from UK Bathrooms
Dear A. Smith,
We genuinely appreciate your feedback, and we apologise for the issues you've experienced with our service. Your concerns are crucial, and we understand the inconvenience you've faced.
The situation you've described is not reflective of the level of service we aim to provide. We understand the frustration caused by the lack of communication and the unfulfilled order.
As part of our ongoing Company Voluntary Arrangement (CVA) process, we've advised affected customers to contact their card providers or banks if their orders were impacted. Our goal is to ensure that customers are appropriately assisted during this transitional period.
We are actively working to address these challenges and are committed to making substantial improvements to ensure a smoother experience for our customers in the future. Our aim remains to provide quality and value to our customers.
We understand your decision not to use our company in the future, and we respect that. However, we hope to have the opportunity to regain your trust. If there is anything specific you'd like us to address or if you have any further concerns, please feel free to reach out. We're here to assist and ensure a more positive experience in the future.
Thank you for your feedback, and we apologise for the inconvenience you've faced.
Best regards,
Ryan
They have gone into liquidation
They took my money for a vanity unit quoting 3-10 days delivery. After waiting 3 weeks, you are unable to contact them on the phone, only by email. They then tell you they will contact you within 48 hrs. You then receive and email giving you a complaint number, and they will contact you within 3/4 days. You will receive an email telling you to contact your credit card the stating your vanity unit will not be delivered and no refund given. My credit card had to refund me.
Don’t give them your money! They are still advertising.
4 September 2023
Unprompted review
Reply from UK Bathrooms
Dear Janet,
We genuinely appreciate your candid feedback, and we deeply apologise for the unfortunate experience you've had with our service. Your concerns are valid, and we understand the inconvenience you've faced.
The situation you've described, with extended wait times, challenges in communication, and a lack of resolution, is indeed far from the level of service we aim to provide. We genuinely regret the impact it has had on your experience.
We want to clarify that UK Bathrooms has recently undergone a significant period of restructuring and a Company Voluntary Arrangement (CVA) process. During this transitional phase, some customers have been affected, and for that, we deeply apologize.
It is crucial to us that you understand our commitment to making substantial improvements. As part of this commitment, we have ceased taking orders temporarily to enhance our operations, prioritise quality over discounts, and refocus on delivering high-quality bathroom products. We are dedicated to providing an improved customer experience and a more sustainable approach.
We acknowledge the importance of being transparent and trustworthy in these times of change. While we are actively working to resolve issues and improve our services, we also want to reassure our valued customers that we are here to support them.
Your feedback is instrumental in helping us identify the areas that require improvement, and we genuinely hope to regain your trust in the future. If you have any specific concerns or would like more information about the changes we're implementing, please feel free to reach out to our dedicated team.
Thank you for your feedback, and we deeply apologise for the inconvenience you've faced.
Best regards,
Ryan
Do not use this company its a scam they…
Do not use this company its a scam they take your money and then weeks later tell you they cant fulfill your order and tell you to pursue your own bank to claim back your payment through a cargeback section 75 clause BEWARE
28 September 2023
Unprompted review
Reply from UK Bathrooms
Dear Paul,
We deeply regret the situation you've experienced and the concerns you've raised about our service. We sincerely apologise for the inconvenience you've faced.
The experience you've described does not align with our standards, and we understand the frustration caused by the delay in communication and the inability to fulfill your order. It's crucial that you are aware of the challenges you've faced, and we are committed to addressing them transparently.
As part of our ongoing Company Voluntary Arrangement (CVA) process, we've advised affected customers to contact their card providers or banks to seek a refund through the chargeback Section 75 clause. This is a step we're taking to ensure that customers are appropriately assisted during this transitional period.
We genuinely value your feedback as it helps us understand the areas that require improvement. Our commitment to delivering quality, value, and an improved customer experience remains unwavering.
We hope that, in the future, we can rebuild your trust and serve you better. If there is anything specific you'd like us to address or if you have any further concerns, please feel free to reach out. We're here to assist and ensure a more positive experience in the future.
Thank you for your feedback, and we deeply apologise for the inconvenience you've faced.
Best regards,
Ryan
Total scam of a company
Total scam of a company! No Helpdesk for support and after chasing multiple times on where my product is get an email saying the company is restructuring via “CVA” and will not be issuing my product and I have to try and get my money back via the bank! I would not even give them one star but I have to. Avoid at all costs!
28 August 2023
Unprompted review
Reply from UK Bathrooms
Dear Chris,
We deeply regret the experience you've had, and we sincerely apologize for the frustration you've encountered with our service. Your feedback is invaluable, and we genuinely appreciate you sharing your concerns.
The situation you've described, with the lack of support and frustrating communication, is far from the level of service we aim to provide. We understand the impact it has had on your experience and deeply apologise.
We want to clarify that UK Bathrooms has recently completed a significant restructuring process, which included a Company Voluntary Arrangement (CVA). As part of this process, we've advised affected customers to contact their banks to seek a refund. We recognize the challenges this may have posed for our customers and genuinely apologise for any inconvenience.
We value your feedback as it helps us understand the areas that require improvement. Our commitment remains unwavering, focusing on delivering quality, value, and an improved customer experience.
It's with optimism and a commitment to improvement that we want to reassure our customers that the restructuring has been successfully completed. We are dedicated to delivering a more positive and efficient experience.
We genuinely hope that, in the future, we can rebuild your trust and serve you better. If there is anything specific you'd like us to address or if you have any further concerns, please feel free to reach out. We're here to assist and ensure a more positive experience in the future.
Thank you for your feedback, and we deeply apologise for any inconvenience you've faced.
Best regards,
Chris
I placed an order
I placed an order,
It showed as available online.
Item never arrived and they blamed it on the warehouse. Still awaiting refund after many weeks as they were unable to provide details of when the item would be delivered. Don't believe the website when it says in stock.
Post the below response. They still have my money and have no intentions of paying this back.
Avoid this company at all costs.
29 September 2023
Unprompted review
Reply from UK Bathrooms
Dear Liam,
We genuinely regret the experience you've had with your order, and we sincerely apologise for the inconvenience you've faced. Your feedback is essential, and we genuinely appreciate you sharing your concerns.
The situation you've described, with an item not arriving and the delay in processing your refund, is far from the level of service we aim to provide. We understand the frustration and inconvenience this has caused.
It's important to note that UK Bathrooms has recently undergone significant changes, including a Company Voluntary Arrangement (CVA) process. During this transition, some customers have been affected, and for this, we deeply apologize.
We value your feedback as it helps us understand the areas that require improvement. Our commitment remains unwavering, with a focus on delivering quality, value, and an improved customer experience.
With regards to the messaging on the site, we appreciate your understanding during the period when we stopped taking orders. The rest of the site remained accessible as we worked on restructuring.
We genuinely hope that, in the future, we can rebuild your trust and serve you better. If there is anything specific you'd like us to address or if you have any further concerns, please feel free to reach out. We're here to assist and ensure a more positive experience in the future.
Thank you for your feedback, and we deeply apologise for any inconvenience you've faced.
Best regards,
Ryan
No products and no refund
Terrible company, ordered from them around 2 weeks ago & got an email last week saying they were effectively bust , couldn’t refund me or fulfil my order loosing a considerable amount of money that my bank is now trying to recover, and yes whilst you think my review may be unfair in these testing times, they are now advertising a relaunch in a few weeks …. Probably using my money to help them do this & there was no way to contact them after my email was received
29 September 2023
Unprompted review
Reply from UK Bathrooms
Dear Sophie,
We deeply regret the experience you've had, and we sincerely apologise for the inconvenience you've faced with your order. Your feedback is invaluable, and we genuinely appreciate you sharing your concerns.
The situation you've described, with the uncertainty surrounding your order and the delay in processing your refund, is indeed far from the level of service we aim to provide. We understand the frustration and inconvenience this has caused.
We want to clarify that UK Bathrooms recently faced significant challenges and opted for a Company Voluntary Arrangement (CVA) process to restructure and address these issues. As part of this process, some customers have been affected, and for that, we deeply apologise.
We genuinely value your feedback as it helps us understand the areas that require improvement. Our commitment remains unwavering, with a focus on delivering quality, value, and an improved customer experience.
It's with a sense of positivity and a commitment to improvement that we're preparing for the relaunch, with a renewed dedication to our customers.
We understand your disappointment and frustration, and we hope that, in the future, we can rebuild your trust and serve you better. If there is anything specific you'd like us to address or if you have any further concerns, please feel free to reach out. We're here to assist and ensure a more positive experience in the future.
Thank you for your feedback, and we deeply apologize for any inconvenience you've faced.
Best regards,
Ryan
A well refined rip off business.
UK Bathrooms also pose under the names "Ripon Interiors", "Yorkshire Bathrooms and Kitchens Ltd" and "GBB Interiors Group" (and probably others owned under the same directors). Ref Companies House No. 05422380. We ordered and paid for bathroom fittings on 11th Sept and were advised 1- 3 weeks delivery. Received email 10 days later (21st Sept) stating the company was being "restructured" and to be "assured" that the purchase "will be delivered as promised", and to expect "Timely delivery" and "Continued support". I wrote on 28th Sept to check on order and was surprised to be advised they are "unable to fulfill certain orders" and that they are "unable to issue refunds directly", and recommend I initiate a chargeback under section 75 of the consumer credit act. The website is still open, and still taking orders. We won't get the goods and probably won't get repaid. But take notice people.. this is a scam. The prices are low to reel you in, they don't exist, you won't get them and they won't pay you back. Also be aware if your payment was to "Yorkshire Bathrooms & Kitchens Ltd" or "UKBathrooms Limited".
28 September 2023
Unprompted review
Reply from UK Bathrooms
Dear Valued Customer,
We deeply regret the frustration and inconvenience you've experienced with your order, and we sincerely apologize for the challenges you've faced. Your feedback is vital to us, and we appreciate you bringing your concerns to our attention.
The situation you've described, with the promises of timely delivery and continued support followed by a sudden inability to fulfil orders and provide refunds, is indeed far from the level of service we aim to provide. We understand the frustration this has caused.
We'd like to clarify that Yorkshire Bathrooms & Kitchens Ltd, trading as ukbathrooms.com, has recently undergone a significant restructuring process, including a Company Voluntary Arrangement (CVA). As a result, some customers have been affected, and we genuinely apologise for any inconvenience this may have caused. We want to reassure you that the restructuring process applies solely to our business, and the other businesses listed are not affected by the CVA. UK Bathrooms Limited is in no way connected to our business and is a separate business in a different city.
Your mention of various company names associated with ours is accurate, and we appreciate your attention to detail. This restructuring process involves our specific business, and we understand the importance of this distinction.
We genuinely value your feedback, as it helps us understand the areas that require improvement. Our commitment remains unwavering, focusing on delivering quality, value, and an improved customer experience.
We want to reassure you that the prices offered are reflective of our commitment to delivering value to our customers. Our aim is to rebuild trust and provide a more positive experience in the future.
We understand the frustration and challenges you've faced, and we hope that, in the future, we can rebuild your trust and serve you better. If there is anything specific you'd like us to address or if you have any further concerns, please feel free to reach out. We're here to assist and ensure a more positive experience in the future.
Thank you for your feedback, and we deeply apologise for any inconvenience you've faced.
Best regards,
Ryan
Seem to have ceased trading - don't buy!
My order has not been fulfilled, and I've had no communication about it, and no refund. When you phone their telephone line it says they are restructuring and that some orders won't be fulfilled. Do not buy from here!
19 July 2023
Unprompted review
Reply from UK Bathrooms
Dear Hannah,
We genuinely appreciate your patience and the time you've taken to share your concerns. Your feedback is instrumental in helping us improve and provide a better experience for our valued customers.
We deeply regret the issues you've faced with your order. The lack of communication and the delay in fulfilling your order do not meet the standards we strive for. Please accept our sincere apologies for these inconveniences.
The decision to pause trading and enter into a restructuring phase was a challenging one, and we want to assure you that it was made after careful consideration of what would be best for our customers, suppliers, and staff. The overwhelming negative reviews during that time were indicative of the challenges we faced in keeping our customers informed about the situation, and we deeply regret any frustration you experienced.
We've appointed a dedicated company to assist affected customers through the process and provide the necessary support. The Company Voluntary Arrangement (CVA) we've undertaken is designed to help struggling yet viable businesses recover, and we believe it was the best course of action for our customers.
As part of our commitment to improvement, we've emerged from this restructuring process as a stronger and more efficient business. Our focus has shifted from discounts to a dedication to high-quality bathroom products, and sustainability practices are at the forefront of our operations.
Moreover, we've relocated to a more centralized and responsive location, and we're thrilled to announce the return of our phone support, providing a direct line of communication for any inquiries or assistance.
We genuinely hope that, in the future, you might consider giving us another chance. We believe that the difference you'll experience is night and day, and we're committed to providing a more positive and reliable service.
Thank you for your understanding, and we look forward to the opportunity to serve you better.
Best regards,
Ryan
Reply from UK Bathrooms
Dear Monika,
We understand the frustration you're experiencing, and we're genuinely sorry for any inconvenience you've faced. Our goal is to resolve the situation as swiftly as possible.
The decision to pause trading and enter into a restructuring phase was not one we took lightly, and we deeply regret any issues that have arisen. The overwhelming negative reviews during that time were indicative of the challenges we faced in keeping our customers informed about the situation. We're actively addressing these issues and have appointed a dedicated company to guide affected customers through the process.
Our commitment to you remains unwavering, and we're determined to make things right. We've emerged from this restructuring process as a stronger and more efficient business, with a renewed focus on high-quality bathroom products, sustainability, and customer service. As we work towards a better future, we hope you might consider giving us another chance to serve you.
Thank you for your patience and understanding. We're here to help and resolve any outstanding matters.
Best regards,
Ryan
No supply No Refund.
I ordered a ceiling fan from UK Bathrooms which was supposed to be derived within 10 days. after this date expired I was assured by them that the part was due in and would be dispatched the following week. When this didn't happen I made serval attempts to contact them to no avail and received an email from them telling me that they were unable to fulfil my order or refund me and I needed to contact my credit card to get a refund from them. Be extremely careful not to buy from this company. It's impossible to speak to anyone and they do not reply to emails.
22 September 2023
Unprompted review
Reply from UK Bathrooms
Dear Richard,
We genuinely appreciate your patience and your feedback. Your experience is far from the standard we aim to provide, and we sincerely apologise for the inconvenience you've faced.
The decision to pause trading and enter into a restructuring phase was not made lightly, and we deeply regret any issues that may have arisen. The overwhelming negative reviews during that time were indicative of the challenges we faced in keeping our customers informed about the situation. We've appointed a dedicated company to guide affected customers through the process.
The Company Voluntary Arrangement (CVA) we've initiated is intended to help struggling yet viable businesses recover. As part of our commitment to improvement, we've emerged from this restructuring process as a stronger and more efficient business, with a renewed focus on high-quality products and enhanced customer service.
We genuinely hope that, in the future, you might consider giving us another chance. We believe that the difference you'll experience is night and day, and we're committed to providing a more positive and reliable service.
Thank you for your understanding, and we're here to assist you in resolving any outstanding matters.
Best regards,
Ryan
This company is going into…
This company is going into administration and has entered a CVA yet is still advertising. DO NOT USE you will not get your goods nor your money back.
25 September 2023
Unprompted review
Reply from UK Bathrooms
Dear Nefa,
We appreciate your concern and understand the frustration you're experiencing. Your feedback is invaluable, and we want to address your concerns in a transparent and empathetic manner.
We want to clarify that UK Bathrooms has not entered administration. However, we did undergo a restructuring process, which includes a Company Voluntary Arrangement (CVA) to resolve the issues that have arisen. This is designed to help struggling yet viable businesses recover and is part of our commitment to improvement.
Regarding your concerns about the website, we understand that it may have appeared to still be active during this restructuring phase. However, we want to clarify that we temporarily paused transactions on the site. You were unable to add items to your basket or make purchases during this time.
We genuinely hope that, in the future, you might consider giving us another chance. We believe that the difference you'll experience is night and day, and we're committed to providing a more positive and reliable service.
Thank you for your understanding, and we're here to assist you with any concerns you may have.
Best regards,
Ryan
Dropshipper not reseller
I have had the misfortune of dealing with this company on more than one occasion and I can honestly say that hand on heart this is one of the worst "online sellers" I've ever had to deal with. I have had 3 dealings with them, none of which ended the way I wanted.
Instance 1.
I have had the misfortune of dealing with this company on more than one occasion and I can honestly say that hand on heart this is one of the worst "online sellers" I've ever had to deal with. I have had 3 dealings with them, none of which ended the way I wanted.
Instance 1.
My wife had shopped around for the ideal basin for ages and when she found what we both wanted I found it for the best price at ukbathrooms. The item was listed as "Available" (This is not something we stock as it is a specialist item but we can order it for you. Our lead time estimate is based on our usual experience when getting this item from the manufacturer or national supplier.) Lead time given as 3 - 10 days. I realised after ordering that I needed a tap, a waste plug and bottle trap, so I tried to cancel the order to re-order with the missing parts. This was impossible, not only were after sales not very helpful the basin was delivered the very next day. So I ordered the other parts from somewhere else.
Instance 2.
We also needed a new WC for our bathroom upgrade and found, what we thought, was the ideal WC so I ordered it, on their website it was listed as “In Stock” (We have this item in our warehouse in Ripon or will be in stock within 1 day with more than 5 available to order.). On enquiring where the pan was I was informed that “the pan was damaged in transit” but I hadn’t been informed that it had been dispatched, nor did they let me know it was delayed. This was never in stock at their warehouse and I never received it, probably a good this as the description on their website was wrong and it wasn’t exactly what we were looking for. So I ordered the correct WC from somewhere else.
Instance 3.
The WC pan we really wanted was advertised on B&Q Marketplace and slightly more than UKBathrooms had on their site but we wanted this WC, so I ordered it from B&Q only to find out that it was be4ing supplied by ukbathrooms who didn’t have stock nor did they have this on order from the manufacturer. The expected delivery date came and went as did another week without any word on when this WC would be delivered. After enquiring again it turned out not to be the WC we thought it was and ended up cancelling the order with ukbathrooms and B&Q. Needless to say I ordered a different WC from somewhere else and got what I wanted and it was delivered within 2 days of ordering.
In conclusion I can say in all honesty that I will never order from ukbathrooms.com or any other business that uses them as a supplier of bathroom fixtures and fittings.
3 July 2023
Unprompted review
Reply from UK Bathrooms
Dear Lee,
We appreciate your candid feedback, and we're genuinely sorry for the challenges you've faced in your dealings with us. We take your concerns seriously and want to address them in a transparent and empathetic manner.
It's clear that your experiences have not aligned with our usual standards, and for that, we apologise. We'd like to address each instance:
Instance 1:
We understand the inconvenience you faced when you realised you needed additional parts after placing the order. We deeply regret the difficulty you encountered in attempting to cancel the order. Your feedback highlights an area where we can improve our customer service.
Instance 2:
We understand that the WC pan was indeed damaged in transit, and the description on our website was correct. However, our failure to communicate the delay more effectively was an oversight on our part. We're committed to enhancing our communication processes to ensure our customers are kept informed about any potential delays or issues.
Instance 3:
We sincerely apologize for the confusion and inconvenience caused by the WC pan order. We understand that our failure to deliver the product as expected was frustrating, and we're committed to ensuring better accuracy in our product descriptions.
We want to assure you that we're continually working on improving our processes and customer service. Your feedback is invaluable in this regard.
While we understand your decision not to order from us again, we hope that, in the future, you might reconsider. We're committed to delivering high-quality products and improved customer service, and we believe you'll notice a significant difference.
Thank you for sharing your experiences, and we're here to assist you with any further concerns.
Best regards,
Ryan
Update on my below (also 1*) review
Update on my below (also 1*) review. Company is going under (a ‘restructuring’ in their words). They’ve said they cannot fulfil my order and are not in a position to be able to offer a refund. On their admission, this has happened with many orders, not just mine. They advised me to claim a refund via my credit card provider. Do not order with them.
27 September 2023
Unprompted review
Reply from UK Bathrooms
Dear Sarah,
We appreciate your patience and understanding as we navigate through this challenging phase of restructuring. We apologise for any inconvenience you've faced as a result of this process. Our aim is to ensure transparency and address your concerns.
The decision to pause trading and enter a restructuring phase was not made lightly, and we understand it has affected many of our valued customers. Unfortunately, it has impacted order fulfilment and refunds, and we acknowledge that this has caused frustration.
We are actively working on the restructuring process to resolve these issues and ensure that our customers' interests are protected. While we are unable to provide refunds directly at this time, we do recommend that you initiate a refund through your credit card provider, which is a legitimate and effective process to secure your funds.
We want to assure you that, as part of this restructuring, we are committed to emerging as a stronger and more reliable company. We are focusing on delivering high-quality products and improved customer service to ensure a better experience for our customers.
We deeply regret any inconvenience you've experienced, and we appreciate your understanding during this challenging period. We hope you'll consider giving us another opportunity once our restructuring is complete, and you'll witness the positive changes we're implementing.
Thank you for your support and patience.
Best regards,
Ryan
Do not order from this website !
Do not order from this website !! I ordered a basin on 1st of September which was on a 2-5 days timeframe delivery according to the website, without any news on the 20th of September I tried to send several emails without responses as there is no phone line, I had to send a few follow-up emails to get a response (trying to use different emails I could find on the website), and all I got is an automatic reply saying that they are not able to send the order and that they CAN'T SEND A REFUND either. They said we should contact the credit card issuer directly to get a refund, who knows if it's going to work! Nothing is stated on their website regarding their difficult financial situation, it all seems like if it was a legit company. I really recommend not to order anything on this website or you might never see your order and money again.
26 September 2023
Unprompted review
Reply from UK Bathrooms
Dear Emilie,
We wholeheartedly understand your concerns and frustrations, and we appreciate you taking the time to share your feedback. Please allow us to provide some clarity on the recent challenges we've faced.
As of September 18th, we made the difficult decision to pause trading on our website due to a combination of factors, including the ongoing impacts of COVID-19. Our intention was to carefully consider the best course of action for the benefit of our customers, suppliers, and staff. Subsequently, we embarked on a restructuring phase, leveraging an HMRC-backed initiative known as a Company Voluntary Arrangement (CVA). This process is aimed at assisting viable businesses in their recovery, ensuring their long-term sustainability.
We genuinely regret any inconvenience this situation may have caused our customers, and we understand the frustration that emerged, as evident in the negative reviews. It's been a challenging period, and we acknowledge that we could have done a better job communicating these changes to our valued customers.
To better navigate this complex process, we've enlisted the support of a dedicated company that specialises in assisting businesses during such transitions. They have been reaching out to affected customers to guide them through the CVA process, ensuring their interests are protected and offering the necessary support.
It's important to emphasise that this restructuring allows us to address the issues that arose and position ourselves as a stronger and more reliable company. We are fully aware that regaining your trust may take time, and we respect your decision. However, we sincerely hope that one day you might consider giving us another chance. We are confident that you will witness a notable difference in our service and commitment to excellence.
Thank you for sharing your concerns and for being a part of our journey. Your feedback is instrumental in helping us improve and provide a better experience for our customers.
Warm regards,
Ryan
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