August 2016, I visited a campsite l …
August 2016, I visited a campsite listed by ukcampsite.co.uk This is a web site dedicated towards camping sites,finding them, searching for them and reviewing them.I have used this website for years, I have trusted the review page, for years, not anymore !
A large part of its "operation " is a campsite review section. Its very similar to a well known holiday/hotel/restaurant review web site.
I had found a campsite on the ukcampsite.co.uk web site, which suited our trip. I had used their search facility and their review page to chose a particular campsite for part of our summer holidays.
At this campsite, shown on the ukcampsite.co.uk, search and review page, there was a very disturbing incident involving my children and a number of older men. I posted a review describing the incident on the ukcampsite.co.uk, site review page. I heard nothing from the website, I was not told the review would not be published, or that it had been moderated, or redacted. I also posted a review about another campsite we had visited at the same period, that review was far more POSTIVE, that review was published soon after posting. From August 2016, right through to December 2016, I kept checking the ukcampsite.co.uk, website, my NEGATIVE review was never published, however POSITIVE reviews were published by ukcampsite.co.uk .
Following the very negative reaction from the owner of ukcampsite.co.uk to my genuine, truthful and accurate review of ukcampsite.co.uk, I have found that the POSITIVE review of the good campsite has been removed. I have checked my correspondence from ukcampsite.co.uk and have found a receipt from that website, timed and dated FOR THE TWO REVIEWS, it says
" Many thanks for submitting your campsite review.
Your review will now be considered for publication. Please note in busy periods, due to the massive number of submissions we receive, there may be a delay before your review is considered, although we will do our utmost to get to it straight away."
This new evidence will be submitted to TUSTPILOT.
So a very poor customer service experience. The only reason they got one star is for their search facility, they lost the other four because of a complete lack of trust with their review policy. Following my review to Trustpilot, the individual who runs the ukcampsite.co.uk website tried on three separate occasions to have my truthful and accurate review removed. I followed the "compliance " protocols insisted on by Trustpilot and they were satisfied with the evidence and published my review. Well done Trustpilot. However it did not stop there, on one day, in a fifteen minute period I received five notifications from Trustpilot, there had been five replies from ukcampsite.co.uk. That is unreasonable and excessive. We the general public use "review" websites like ukcampsite.co.uk all the time. We the general public place a certain amount of trust in review websites.Sometimes the websites get it wrong, I accept that. However some review websites have a strong and robust system for dealing with "irregularities" or "compliance issues " like for example TRUSTPILOT. However sometimes there are those websites that offer a very poor customer service experience,sometimes it goes further than that and your experience of that website indicates that there are quite serious trust issues,and issues of veracity.