amazing straight forward service, hassle-free and cost-effective, thank you. A lot of people would have gone to see a solicitor to change this and will cost them over £300+ which is disgusting and th... See more
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Review summary
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Well, little stars mean nothing. The obvious response is that things were sorted out. The process wa relatively smooth but I have no idea as to whether or not the papers went through to the UK Passpor... See more
Company replied
It was confusing working with them initialy as I felt I couldn't contact them directly. There is no phone number to speak to anyone and when the documentation was wrong it took sooo long for it to be... See more
Company replied
I have successfully changed both mine and my daughters names with the amazing support of the UK deed poll office WhatsApp support team, they gave me so much information and helped me, and even said if... See more
Company replied
Company details
- #151 of 154 best companies in Legal Services
Written by the company
The UK Deed Poll Office has helped more than 1,000,000 UK citizens to legally change their name. Our trusted team is here for you!
Contact info
United Kingdom
- support@ukdeedpolloffice.org
- www.ukdeedpolloffice.org
3.9
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick & Easy to use.
Very quick and easy to get everything I needed to change my name. I bought the package as well and to be honest I couldn’t have done it without that. The process has made it easier. 5*
15 October 2025
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Later than promised and less than I paid for
The product was what I expected but the advertisement said it would arrive in a couple or three days. After you pay, they tell you the Post Office is having a strike and it will take 10 days. Besides, when it arrived, even though I had paid extra for 12 copies, only 11 copies were inside the envelope.
So the description of the product and the time promised were a little overpromising and underdelivering, but the price was fully charged.
16 October 2025
Unprompted review
Reply from UK Deed Poll Office
Dear Nat,
Thank you for taking the time to leave us a review.
We’re sorry to hear about your experience, but we’ve been unable to locate any record of your order or correspondence based on the details provided in this review.
Please reach out to our team directly at support@ukdeedpolloffice.org with your full name, order number, and the correct delivery address so we can investigate and resolve this for you as quickly as possible.
Many thanks,
The team at UK Deed Poll Office.
Easy and simple
20 October 2025
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
I ordered on the 14th and I haven’t…
I ordered on the 14th and I haven’t received it yet. They sent it to the wrong address and the customer support team are not helpful
14 October 2025
Unprompted review
Reply from UK Deed Poll Office
Good morning,
Thank you for taking the time to leave us a review.
We’re sorry to hear about your experience, but we’ve been unable to locate any record of your order or correspondence based on the details provided in this review.
Please reach out to our team directly at support@ukdeedpolloffice.org with your full name, order number, and the correct delivery address so we can investigate and resolve this for you as quickly as possible.
Many thanks,
The team at UK Deed Poll Office.
Reply from UK Deed Poll Office
Dear Lousy,
Thank you for taking the time to leave us a review.
We’re very sorry to hear your documents arrived in less than perfect condition. This is certainly not the standard we aim to provide. It sounds like your order may have been affected in transit, and we’d be happy to put this right straight away.
Please contact our support team at support@ukdeedpolloffice.org with your order number so we can arrange a free replacement or a full reprint.
Many thanks,
The team at UK Deed Poll Office.
Reply from UK Deed Poll Office
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at UK Deed Poll Office.
Quick and easy to use very fast…
Quick and easy to use very fast delivery highly recommend
16 October 2025
Unprompted review
Reply from UK Deed Poll Office
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at UK Deed Poll Office.
So easy to get what I needed very…
So easy to get what I needed very quickly
10 October 2025
Unprompted review
Reply from UK Deed Poll Office
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at UK Deed Poll Office.
Easy To Do and Kept Updated all the way
Completed online form with ease.
Deeds came pretty fast & I was sent emails updating me on where my certificates were.
Very happy with everything & the emails are friendly, informative and helpful.
3 October 2025
Unprompted review
Reply from UK Deed Poll Office
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at UK Deed Poll Office.
good good yes
it was very easy to fill out the forms and very fast delivery after completing them
9 October 2025
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
quick service
16 October 2025
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Very good service and very friendly…
Very good service and very friendly response
14 October 2025
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Easy and 100% made easier with the pack
Easy to do and the pack to assist with who to tell was a game changer, the preprinted letters were an amazing extra
3 October 2025
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Ten Stars
First, if I could give Ten stars I would.
I messed up a little and customer services were straight on it via email.
Thank you ukdeedpolloffice, you saved the day 😀
11 October 2025
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
I love the colour of the paper
I love the colour of the paper, how it was structured for me to be happy with my name change and birth date as well as the energy more than anything.
Thank you.
With Love,
Xandria
1 October 2025
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Very easy to use,step by step assistance
Very easy to use,step by step assistance
26 September 2025
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Terrible
Terrible. They have sent me a documents with fake and false information and told me that's OK, as this is written in their template and I still can use it.
I raised a complaint and after a lots of exchanged email, finally I got my money back.
22 September 2025
Unprompted review
Reply from UK Deed Poll Office
Dear Ola Ola,
Thankyou for taking the time to leave us a review.
To clarify, you contacted us regarding your Deed Poll documents which included incorrect citizenship information. We explained that this information could be manually amended on the documents before use. However, you chose to request a full refund instead. Following your request, a full refund was issued to you.
We strive to ensure all customers are aware of options to correct minor errors, but we respected your decision to cancel and refund the order.
Many thanks,
The team at UK Deed Poll Office.
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