UK Electrical Supplies Reviews 5,519

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the competitive pricing and wide selection available. Many appreciate the efficient delivery service, noting that items arrive promptly and are well-packaged. The customer service is frequently commended for being helpful and responsive, with many people finding the ordering process easy and straightforward. However, some people were dissatisfied with the delivery service, mentioning issues like damaged packaging, delayed deliveries, or incorrect items being sent. A few other people also felt that the product received was not what they ordered, or that the return process was problematic.

What people talk about most

Product

Consumers find products to be of good quality and value. Many reviewers praise the extensive range of items,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and prompt delivery... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and quick... See more

Order

Reviewers highlight positive aspects of order. Many customers express satisfaction with the ease of ordering,... See more

Price

Customers had positive experiences with price, often highlighting excellent products at great prices and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loads of choice online and excellent prices. Really happy with my new sockets and switches, had initially purchased some from another brand but UK Electrical Supplies stocked identical ones for about... See more

Rated 5 out of 5 stars

Ordered items , informed that they were made to order and also informed that it could poss be up too 2 months to receive item. Then a follow up email informing items were despatched with track number... See more

Rated 5 out of 5 stars

My first order with this company. My initial parcel came quickly but the switch i ordered had two different colours inside. Should have been black nickel but included antique brass. I could not fault... See more

Rated 5 out of 5 stars

Ordered new light switches, as mine were discontinued. Quentin was very helpful in sorting a replacement, and when they arrived still a problem with new ones but they sorted it out quickly. Great ser... See more


Company details

  1. #12 of 19 best companies in Electrical supply shop
  2. #18 of 31 best companies in Electrical equipment supplier
  3. #19 of 33 best companies in Electrical wholesaler
  4. #97 of 192 best companies in Electronics store
  5. #49 of 98 best companies in Lighting Shop
  6. #11 of 24 best companies in Lighting wholesaler

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Excellent service items dispatched quickly and well packaged to avoid damage competitive prices definitely recommend

24 November 2025
Rated 5 out of 5 stars

Easy to speak to

Easy to speak to person when I had a query. They sorted everything out and comfirmed thing in writing.

If only more businesses opperated this way life would be so less stressful.

Great company to deal with

25 November 2025
Rated 5 out of 5 stars

As usual we got a service we'd like to expect.

As usual the service was easy and straightforward. Once you've made you choices, the website checkout is clear and hassle free, the goods are packaged well and a efficient, reputable courier company is used for the shipping, which is particularly good for us, given that we're not mainland UK.

4 November 2025
Rated 5 out of 5 stars

Although there was a slight delay in…

Although there was a slight delay in supplying my order this was not their fault but their third party supplier.
They kept me updated at all times about the state of the order and handled the situation very professionally.
Excellent company to deal with.

10 November 2025
Rated 3 out of 5 stars

Website wrong item name emergency light

Unfortunately, i was disappointed when i opened my light to find it was emergency and not corridor sensor emergency mode. This has delayed urgent health and safety work. This has now meant the contractor is waiting for a light. I do like the way you can use amazon pay, customer support was good and quick to reply. This was a web site error which could have been prevented easily.

29 October 2025
UK Electrical Supplies logo

Reply from UK Electrical Supplies

Hi Rio,
Please accept our humblest apologies for the erroneous information you encountered and the inconvenience it caused. The mistake on the site has been corrected now, thanks to your valuable input. We hope that you'll give us a chance to prove that we can do better with future orders.
Kind regards,
David
UK Electrical Supplies

Rated 5 out of 5 stars

Great service

Excellent customer service staff helped me out with a query before I made a purchase, followed by fast delivery. Can't praise then enough.

29 October 2025
Rated 4 out of 5 stars

UK Electrical Supplies - increased efficiency needed

UK Electrical Supplies were immediately responsive & helpful in resolving a minor issue regarding a component provided via their supplier, although I failed to understand why the component could not have been sent directly from there supplier rather than being sent via UK Electrical Supplies. A somewhat protracted route generating increased delivery time/charges which had these additional charges not been incurred could have been deducted from the end price of the product - delivery time would also have been reduced by several days.

27 October 2025

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