UK Flat Roofing Reviews 222

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Really great service, I didnt know what I was doing, although I am a chippie by trade I havent done a lot of roofing, especially flat roof finishings etc, Mike sorted me out with all the right ki... See more

Company replied

Rated 5 out of 5 stars

Found the whole experience dealing with UK Flat Roofing a pleasure. Quick next day delivery unfortunately the box containing my order was damaged on arrival. And after contacting the company via... See more

Company replied

Rated 4 out of 5 stars

Initially after sales was poor - no returning of emails or phone calls regarding despatch update. 1-2 days quoted - nothing received. Given the current situation I would accept some shortcomings but... See more

Company replied

Rated 3 out of 5 stars

Warm Deck Insulation Fixing for Plywood Deck – 90mm Insulation (Box 100) - plastic fixings arrived with no screws. they turned up 2 days later after we bought replacement ones and had already fixed t... See more

Company replied

Company details

  1. Roofing Supply Shop
  2. Construction Material Wholesaler
  3. Insulation Materials Shop

Written by the company

UKFR Roofing & Insulation has developed we have expanded our range of construction materials and we now also specialise in Insulation, Green Roofs and more. We have also continued to grow our range of EPDM Rubber as well as GRP & Liquid Roofing. We are the leading supplier of Flat Roof Systems and accessories. With over 35 years of experience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

222 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing service and support

Absolutely fabulous advice, service and support. Mike knows a lot about roofing as well as being a reseller, so you can actually ring up and talk to a professional. 100% recommended.

12 October 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Great product, rapid delivery and first class responsive customer care. I highly recommend this company for Grufekit green roof supplies.

2 October 2020
Unprompted review
Rated 1 out of 5 stars

Very unclear shipping message

Very unclear shipping message. Charged £15 initially for shipping to NI, then order didn’t arrive, questioned why, ended up having to pay ANOTHER £15 to get it to NI. Meaning shipping to NI cost £30 for a box!! I get full pallets shipped to NI cheaper. Needed the parts but won’t use again...

2 October 2020
Unprompted review
UK Flat Roofing logo

Reply from UK Flat Roofing

This is what we get charged by TNT. We can't ship orders to loose money.

You were told straight away and given the option to cancel and get a full refund. We don't normally ship to NI.

Sorry that you've had to pay extra but not much I can do about TNT charge to NI.

Rated 5 out of 5 stars

Very impressed by the customer service

Very impressed by the customer service. I had a query on mechanical fixings for a warm roof and got just the advice I needed. Even better was that I confirmed the order in the afternoon and it arrived before lunch the next day. You cannot ask any better than that.

15 September 2020
Unprompted review
Rated 3 out of 5 stars

Mixed experience....

Mixed experience as the order confirmation and the delivery were prompt.

However I was taken advantage of as I was under the impression that the rolls of 333 and 500mm wide resitrix membrane that I ordered were originally made that width by the Resitrix .... instead of simply being cut out of the 1000mm roll. This means that the edges of the rolls are no longer straight and look rugged as they were cut with what looks like a hack saw... plus I could have done it myself better for less money. Make the judgement yourself.

21 August 2020
Unprompted review
UK Flat Roofing logo

Reply from UK Flat Roofing

I will have a word with our suppliers as this is cut by Resitrix not ourselves. So it must be an issue with there main saw. I will see what they say and let you know.

Emailed you but can you send images so i can send them to RESITRIX for their input. Thanks

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