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Uk Home Save LTD Reviews 

438
•
TrustScore 4.5 out of 5

4.3

Heating service
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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, often highlighting the quick completion of work and tidy results. Many people also commend the staff for being polite, knowledgeable, and helpful, explaining processes clearly and making interactions pleasant. Reviewers frequently note that the work improved their heating systems, leading to warmer homes and better-performing radiators. However, some customers experienced difficulties with customer contact, reporting unreturned calls and a lack of follow-up on promised services. A few people also felt the pricing was excessive for the work, noting instances where individuals felt the services were unnecessary or overpriced. Concerns were also raised about the quality of initial installations, with some leading to new problems or not delivering expected benefits.

What people talk about most

Service

Customers had positive experiences with service, with many reviewers praising the efficiency and... See more

Staff

Users describe positive interactions with staff, often highlighting their professionalism, friendliness, and... See more

Customer communications

Consumers report significant dissatisfaction with contact experiences, often citing unsolicited calls and... See more

Price

Reviewers highlight negative aspects of price, with many expressing concern over high costs and unexpected... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers experienced issues with the product,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

worked well Matthew explained it all very well and the team was very efficient and completed all work and change my kitchen taps

Rated 4 out of 5 stars

Two polite, confident, capable workers. Very happy with work and attitude. Thank you Kelvin and Ryan

Company details

  1. Heating service

Written by the company

UK Home Save LTD is helping the people to save money on utility bills including gas, electricity and water. We offer a full house energy audit using the latest technology including the use of thermal imaging cameras to assess where energy is being lost in the home, this will allow us to make impartial recommendations where mostly inexpensive improvements can be applied that will quickly bring a return on the investment so that the customer will soon be in profit as a result of the energy saving solutions that we advise and install saving hundreds of pounds each year on their current energy bills

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

438 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(438)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt service

The service was very prompt from the day I made the appointment for a survey to the date of installation of the energy consultant's recommendation by the fitters Kelvin and Ryan.
I would recommend this company to others who are wishing to save money on their energy bills.

5 November 2025
Unprompted review
Rated 4 out of 5 stars

Happy workers

Two polite, confident, capable workers. Very happy with work and attitude. Thank you Kelvin and Ryan

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Hard sell to two 80+ pensioners

Hard sell to two 80+ pensioners. £1100 for work that they didnt ask for or understand, and with a boiler less than 3 months old. Breakdown after 2 days due to the overpriced filter that was fitted leaking leaving them with no heating or hot water. Reported the issue to customer services, no call back, no further contact. Still waiting for the engineer to call back.Had to get in a competent heating engineer to rectify and check the work done. Luckily our engineer turned up the same day as he wasnt prepared to see vunerable OAP's with health issues left in a cold house without hot water. Reported to Trading standards. Avoid at all costs

Revised following reply.

An email and letter has been sent today. My calls were made at 11.40 and again at 12.02. The later identified that the engineer would call back within the hour.

27 October 2025
Unprompted review
Uk Home Save LTD logo

Reply from Uk Home Save LTD

Hello

Please can you email us at enquiries@ukhomesave.com with your complaint so we can look into it.

We absolutely do not "hard sell" and are concerned that you reported a call to customer services without a response. We do not have any records of a call with a customer of your name. If you could email us so we can look into this for you.

Many thanks

Rated 1 out of 5 stars

Rip Off

After realising that our boiler and radiators were new, the salesman advised us to have the Silver Package... Radflek radiator Shields professionally fitted behind all our radiators, Endotherm System additive and they would bleed and balance all radiators.(we only needed the Radflek) Because we are OAP's and disabled, the guy said that this would be a £295 reduction, so only costing £500!! We did our own £29.99 from Amazon. Easy- peasy. It took me (75yr old disabled female) ONE and a Half hours with a saving of £470

1 October 2025
Unprompted review
Uk Home Save LTD logo

Reply from Uk Home Save LTD

Hello

I am glad you have acted on our advice. As you say yourself it was the Silver package that we recommended which is much more than just the supply and fit of Radflek. (all details can be found on our website at www.ukhomesave.com).
There are many dupes of Radflek on the market that do not work as efficiently, ours is supplied direct from manufacturer and professionally fitted (recommended for peak performance). Along with the other parts of the silver package we are happy that we proved excellent value for money.

Kind regards

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