UKLogsDirect Reviews 

7,118
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 564 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the wood, noting that the logs burn cleanly and efficiently while offering great value for money. Consumers also mention that the website is simple to navigate and that delivery is typically prompt, with helpful drivers placing the heavy crates exactly where requested. Some reviewers were not happy with delivery timing, noting missed time windows, uncommunicative drivers, or shipments arriving on unexpected days. A few other people also felt that carrier errors, wrong weights, or missing items caused occasional frustrations during the fulfillment process.

What people talk about most

Delivery service

Users describe positive interactions with the delivery service, frequently highlighting promptness, clear... See more

Product

Customers expressed great satisfaction with the product, frequently highlighting that the logs burn really... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent condition and great... See more

Service

Reviewers highlight positive aspects of service, consistently praising the swift deliveries and helpful... See more

Order

Reviewers express great satisfaction with the order process, frequently highlighting how easy and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, looks good ,well seasoned and great quality for money plus quantity ( more than expected 😉)only negative was couldn’t get delivery ( two large crates!)down gravel drive ( smaller truc... See more

Company replied

Rated 5 out of 5 stars

Update thank you UK LogsDirect for acting on my comments about the delivery issues. Delivery service was the reason for not getting 5stars. Delivery company delivered 1 day late no updates. Lorry pa... See more

Company replied

Rated 5 out of 5 stars

Easy to order online process, made even better allowing instalment payments. There was a supplied time slot, although on this occasion the poor driver's vehicle had broken down but we were kept infor... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered from UK Logs Direct before and have always been pleased with their service. This time, the third-party last mile delivery service (using an agency driver) let them and me down. I contact... See more

Company replied


Company details

  1. #1 of 40 best companies in Firewood supplier
  2. #1 of 41 best companies in Energy supplier
  3. #1 of 25 best companies in Fuel supplier
  4. #1 of 69 best companies in Timber merchant
  5. #1 of 35 best companies in Wood Supplier

Written by the company

Welcome to UK Logs Direct where you can buy quality Kiln Dried Ash, Oak Beech & Birch Logs with an average moisture content of less than 20% sourced from Timber Accredited suppliers to ensure the highest quality timber, which is available in Crates, Bags and Boxes, plus we also sell premium quality Heat Logs. We Are A Member Of The WOODSURE READY TO BURN LOGS SCHEME Member WS303. Our Kiln Dried Logs & Pini Kay Heat Logs are all certified by the WOODSURE Ready To Burn Scheme to give you peace of mind and quality tested logs & heat logs

100% Committed To Quality Products & Customer Service

Written by the company

Quality Guaranteed
We are committed to guarantee you quality products and we ensure our timber is sourced from sustainable forests and our producers are verified
Quality Service Guaranteed
As a family business we have a good reputation for treating our customers with respect and politely and we will resolve any issue or answer any questions promptly and efficiently to ensure customer satisfaction
Fast Dispatch & Delivery
We dispatch orders promptly and you can get your delivery FREE to most areas within 2 working days but the bonus is you can choose your preferred delivery date to suit your requirements at checkout to make buying simpler and we give you email and text updates on the day of delivery

Need Help Or Advice?

Call Us We Promise To Answer Your Questions

Call Us We Promise To Answer Your Questions
It's always good to be able to talk to someone to answer your questions and put your mind at ease - Call us now on 01661243530 or 07802735801

Contact info

4.9

Excellent

TrustScore 5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(7,118)

557 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to order online and good you…

Very easy to order online and good you can pick a delivery date. Arrived on time no fuss, easies wood delivery 🚚 so far. And the cheapest deal around.

19 August 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Patrick
Thank you for taking the time to review us.
Emma

Rated 5 out of 5 stars

Fantastic business & product

Great service as always from UkLogsDirect. Great quality wood and the crates are packed tightly.
Delivery swift & easy, arrived on time.
We’ve order logs for many years now and never been disappointed.

20 August 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Maj
Thank you for your review, and continuing to use us!
Emma

Rated 5 out of 5 stars

easy to find what i needed on the…

easy to find what i needed on the website, and delivery on a date i could specify, also free delivery.

19 August 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Peter
Thank you for the 5* review. We hope you enjoy your purchase.
Emma

Rated 5 out of 5 stars

Faultless, start to finish.

This was my first order, with UK Logs, and it was faultless. From browsing their website, to delivery, all perfect.

18 August 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Darren
Thank you for trying us out, and enjoying the service. We hope you enjoy your purchase.
Emma

Rated 5 out of 5 stars

Great logs

Great logs, great price and great service. I have used them more than once and will use them again.

18 August 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Ray
Thank you for using again, and we hope to see you in the future.
Emma

Rated 5 out of 5 stars

2nd time

2nd time I have bought firewood from this company and it was great again.

17 August 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Aziz
Thank you for returning to us. We hope you enjoy your purchase.
Emma

Rated 5 out of 5 stars

Excellent Company

No problem dealing with this provider. Very quick, excellent quality and very well packaged. The pallet that the wood is delivered on also makes for very good kindling.

17 August 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Stephen
Thank you for taking the time to review is, and yes the crates do make excellent kindling!
Emma

Rated 5 out of 5 stars

Delighted with my first order from…

Delighted with my first order from UKLogsDirect - easy to use website and ordering, delivery good, logs look great. Pleased with the variety of size of logs in each net as I have changed supplier because problem with receiving really large logs and having to split 50% of them.

12 August 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Christine
Thank you for giving us a try. We are pleased that you are happy with your purchase, and we hope to see you again soon.
Emma

Rated 5 out of 5 stars

Easy and friendly to order

Easy and friendly to order. Delivery date stated - and then a time slot later -and arrived with no fuss. Good delivery system with the friendly pallet driver aware of requirements.
Product always good. Pallets really well filled - tight and no spaces. Set up for winter now

13 August 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Graham
Thank you for the 5* review. We hope you enjoy your purchase.
Emma

Rated 5 out of 5 stars

great price on kiln dried wood and pini…

great price on kiln dried wood and pini kay briquettes , the only place I get my wood burning goodies from , used for a number of years now excellent service and comminication regarding delivery , always on time , highly recommend!

12 August 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Alex
Thank you for continuing to use us, we really do appreciate it!
Emma

Rated 5 out of 5 stars

Not burned them but they look good…

Not burned them but they look good quality and dry. Delivery was outstanding, very good capable and polite driver who did an awkward manoeuvre to make my life easier. Have used this company last 3 years they logs will burn well, I am sure! Thank you

11 August 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi David
Thank you for the 5* review, and your continued loyalty!
Emma

Rated 4 out of 5 stars

I’m sure the product is fine

I’m sure the product is fine, the only issue was the delivery, initially they said it would be delivered on the Thursday between 12 and 2:30, at 3:30 I get a phone call saying that they could not deliver and would the next day be ok, to which I agreed, they stated again a delivery between 12 and 2:30 at 3 and no delivery I rang them and they said it would now be 5! At 6 it was delivered after waiting in for two days!

4 August 2026
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Reply from UKLogsDirect

Hi Mark
I can only apologies on behalf of Pallet Force that the delivery was delayed. Thank you for your patience, and leaving us a review.
Emma

Rated 5 out of 5 stars

Good customer service

Good customer service. Goods arrived OK. I have bought from UK Logs for several years and always reliable.

5 August 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Lawrence
Thank you for taking the time to review, and continuing to use us!
Emma

Rated 4 out of 5 stars

Delivery took 3 days working days to…

Delivery took 3 days working days to deliver....not an issue
These woollets Briquettes I can't say as this will be the first time using these if is what's on info correct these should be no difference heat may be the same... wight is the same just different shape
Watch this space when I will be using these.

7 August 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Ian
Thank you for taking the time to review us. Our normal delivery is 2 working days, and your load did get delayed by a day which I can only apologise for on behalf of Pallet Force.
Emma

Rated 5 out of 5 stars

2 half pallets of oak logs…

I ordered 2 half pallets of oak logs for my log burner. The delivery was quick and the order was exactly as described online. Would definitely purchase more logs from UKLogsDirect in the future

3 August 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Rob
Thank you for the 5* review, we hope to see you in the future!
Emma

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