Ukminibushire Reviews 

413
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the professionalism and punctuality of the drivers, who often arrive early, are friendly, helpful, and ensure smooth, comfortable journeys. The booking process is consistently described as easy and efficient, with agents providing good communication and quick responses. Overall, consumers report excellent service from start to finish, appreciating the clean vehicles and focus on satisfaction. However, some customers experienced significant reliability issues, with minibuses not arriving as booked, forcing them to arrange alternative transport. In these instances, contacting the company for assistance was difficult, and apologies for missed services were not received.

What people talk about most

Staff

People report positive experiences with staff, frequently praising drivers for being punctual, professional,... See more

Service

Reviewers mention positive feedback about service, often highlighting the professionalism, punctuality, and... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy, efficient, and... See more

Delivery service

Customers report positive experiences with delivery service, highlighting the punctuality and professionalism... See more

Customer communications

Consumers find contact to be ambiguous, with many praising good communication during booking and proactive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrive... See more

Rated 5 out of 5 stars

We used UK Minibus Hire to book a transfer for a Corporate event. The booking process was very easy and our booking agent Katie was very helpful, dealing with any queries quickly and efficientl... See more

Rated 5 out of 5 stars

From the outset booking was very efficient..Several Emails to and fro and booking was sorted a couple of months in advance! ( I much prefer telephone communication..minor details can be sorted o... See more

Rated 5 out of 5 stars

Really great find. The service from start to finish was superb, a very sensible price, a good mini bus and a very friendly and accommodating driver. We were kept up to speed on the booking throughout... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

413 reviews

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4.6

All reviews

(413)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It’s all about the driver

What do you want from a bus to ferry around your wedding guests on your big day? A fabulous driver. Steve was awesome. Firstly he arrived nice and early, turned around a 52 seater on a sixpence in a tight car park. He was friendly, humorous and nothing was too much trouble. Ten out of ten, thank you Steve and the bus company for having the wisdom to employ him!

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Without doubt a 5 out of 5 review

Without doubt a 5 out of 5 for UK minibus hire. I wouldn’t hesitate to recommend them. We recently planned a hen do around Cheltenham and needed return journeys on 2 days. The quote and booking process was easy, and Sharon accommodated any changes we needed. The mini buses were clean and arrived promptly. The drivers were so polite and helpful, they literally couldn’t have been better! They were prompt for collection on the return journeys too, and allowed us to bring our collection time forward. Overall an excellent customer experience. Highly recommend

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Great communication throughout and very…

Great communication throughout and very helpful customer service.

The drivers arrived on time and were ready to go. On the way back the driver kindly provided water and let us choose the music for the drive back.

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Travelled to Gatwick

Travelled to Gatwick, driver text the previous day to confirm the details he had
Turned up on time, and got to Gatwick, with driver helping with luggage
Thank you

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Good and reliable transport to the…

Good and reliable transport to the airport for 8 blokes and their golf bags. It wasn’t the most luxurious but it was comfortable enough, great friendly driver and very reasonably priced - would use again.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Funeral

Safe, comfortable and clean, the coach driver was there on time and took the guests to our reception venue quickly. We would definitely use this company again, albeit hopefully in happier circumstances.

11 October 2024
Unprompted review
Rated 4 out of 5 stars

Highly recommended This is the first time I have used…

This is the first time I have used ukminibushire and found them to be an excellent service.
I received a message from the driver first thing in the morning to confirm his arrival time.
Great driver, very pleasant, he interacted with all the passengers and helped us on and off the bus.
My only criticism is that the seats could have been brushed down to clear them of small bits of debris from previous passengers.
Would I use them again? YES.
Great service, reasonable prices.

25 September 2024
Unprompted review
Rated 4 out of 5 stars

Good contact, bad bus driver

The contact and preparations with Sharon went very good. She's very responsive and flexible. The problem was with the bus driver for the return who did not know where to go and got lost. We almost miss the Eurostar back to the Netherlands. Please, make sure that the driver knows where he needs to go before you start the journey!

3 October 2024
Unprompted review
Rated 4 out of 5 stars

Transfer wedding party to Church and back again…

Booked a minibus to transfer wedding party from the venue to the church and back again.
Venue was very remote with absolutely no mobile signal so needed driver information before I arrived at the venue!
This information did not arrive until 24 hours before the trip!

Driver very nice and good journey BUT took the long way round and we arrived AFTER the bride!!
Return journey much quicker and obviously the route that should have taken before the wedding!

Maybe if the driver had more time to research his journey he would have worked that out for himself?!

Good communication from the outset but lack of understanding about venue and my frustrations re lack of driver information gives them 4/5!

28 September 2024
Unprompted review

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