Platinum Services Reviews 

820
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 435 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for being incredibly patient, polite, and attentive, ensuring that every applicant feels fully supported and confident throughout the journey. Consumers often highlight the exceptional service, explaining how clear communication and careful guidance make complex enrolment procedures completely stress-free and manageable. However, some reviewers were not happy with communication issues, mentioning occasional experiences where messages were completely ignored, follow-up calls were missing, or support felt entirely unhelpful. A few people also felt frustrated by delays in receiving replies, noting that getting proper assistance sometimes required persistent effort and patience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as patient,... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the patient,... See more

Service

Customers consistently note positive experiences with service, praising the helpful and professional team... See more

User experience

People report positive experiences with user experience, highlighting how reviewers felt guided and supported... See more

Response time

Reviewers highlight positive aspects of response time, frequently praising quick replies, helpful support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has been a fabulous experience since the beginning until the end. Platenium education service team was outstanding. Accessing my application smoothly with endless patience. I am really grateful... See more

Company replied

Rated 5 out of 5 stars

From beginning to end my involvement with Platinum Services has been exemplary. The accessability is second to non.. Each person i've spoken with appear genuine and supportive. I'm embarking o... See more

Company replied

Rated 5 out of 5 stars

From the word go, both Mel and Mo (the lovely staff who assisted me every step of the way to applying to uni) were really supportive, friendly and helpful. They were really understanding of my caree... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. The team handled my application smoothly and answered all my questions promptly. Their professionalism and support made a huge difference. Thank you for the... See more

Company replied


Company details

  1. Educational consultant

Written by the company

Platinum Services is the UK’s leading student support and university application specialist. We believe everyone deserves access to higher education — no matter their background, age, or past qualifications. We help UK residents, especially those from underrepresented communities, get into university using their work experience and funding from Student Finance England. From your first enquiry to your university enrolment, our dedicated team supports you every step of the way — at no cost to you. We help with personal statements, CV writing, application paperwork, interview preparation and more. Our mission is simple: remove the barriers to education and change lives for the better. Over 800+ students started their university journey with us last year alone, and we’re on a mission to triple that in the next 12 months. When you choose Platinum, you’re not just a number — you’re part of our community.


Contact info

4.9

Excellent

TrustScore 5 out of 5

820 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(820)

434 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

That everyone has got a chance

My experience is yet to come as I haven’t started just yet but I am really looking forward to starting film school as it is really important to me.

16 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the amazing feedback! We're really happy we could help make your journey a little easier. Wishing you all the best as you move forward with your studies

Rated 5 out of 5 stars

I had an excellent experience with Omar and Hannah

I had an excellent experience with platinum services. They were always there when I needed. Id like to personally thank Omar from platinum services as he went the extra mile to help support and advise me when needed. I would recommend them to anyone. First class service from friendly staff who genuinely care. I can't thank them enough.

2 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the amazing feedback! We're really happy we could help make your journey a little easier. Wishing you all the best as you move forward with your studies!

Rated 5 out of 5 stars

Jack from platinum education had really…

Jack from platinum education had really helped me through this process as i had been anxious about not having a course this year but he helped me a lot with great communication and support.

13 August 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for your kind words! It's wonderful to hear that you felt supported by our team. We know the university journey can come with plenty of questions, so we're glad we could be there to help. Wishing you the very best moving forward!

Rated 5 out of 5 stars

My name is Rada

My name is Rada. I want to enjoy university.

13 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Hi Rada, thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter of your life!

Rated 2 out of 5 stars

AVOID MUSTAPHA AND ANUM!!!!

I would love to give this service 5 stars because of the result but I cannot ignore that this was an experience I would most definitely never go through again because of MUSTAPHA. The way he handled my case was absolutely terrible. You can see his face on their profile when you search it up. I have screenshots that will show you exactly how my interaction with MUSTAPHA went. you need to stay away from this man he basically told me at the end of our journey “what can we do to get you into university… I was under the impression that was his job AFTER I SENT MY PERSONAL AND SENSITIVE INFORMATION TO HIM THROUGH WHATSAPP. Very strange interactions, frustrating reply times condescending comments. PLEASE STAY AWAY FROM ANUM AND MUSTAPHA THEY DO NOT CARE ABOUT YOU AND THEY ARE DODGY.

Now as for the Good part of the review ive given two stars for two people at this place. NICOLETA and JAY when I had enough of MUSTAPHA I called the company to change the person I was dealing with because I didn’t want anything to do with MUSTAPHA . To my luck… MUSTAPHA picked up the phone. I hung up and called back hoping to talk to someone different. Unfortunately he picked up again. I told him I wanted to talk to a manager or a higher up because the person I was dealing with was not helpful at all and did not have my best interest. He told me he was in fact the manager and I simply told him ok I want to speak to anyone but you but MUSTAPHA could not handle this he then put me on hold for a few minutes I hung up called back he found a gentlemen called JAY after telling me we would need to all speak together because he did not trust a word I would say… I am going to call this fear because he knew what he was doing. Let’s not even get into to the CV AND PERSONAL STATEMENT BECAUSE HE SAID I WORKED AT SPORTS DIRECT AND BETFRED WHEN I TOLD HIM I AM A BARTENDER. Straight up lied on me CV. Why? I have no clue. But luckily JAY AND NICOLETA were amazing Jay assured me he would do his best he did Nicoleta was very understanding and I also have a text of her also wondering why MUSTAPHA LIED ON MY CV THAT NEEDED TO BE SENT TO A UNIVERSITY “. Nicoleta was amazing. I got into university she helped me prepare for my interview and I got an unconditional offer thanks her and Jay. I can understand why 2 stars is harsh but as you can tell I was really unhappy when Mustapha and Anum were dealing with my application i am very glad I never have to see them and I am glad I didn’t get into university because of them. Please if you are going to use this service avoid MUSTAPHA he is a fraud.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Nicoleta and Yuliia have been an…

Nicoleta and Yuliia have been an on-going support throughout my application and enrolment process. They were professional and friendly and always on hand. I'm so grateful for there guidance.
Thank you again ladies.

Sharlene

11 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for your wonderful feedback! We're so pleased to hear that Nicoleta and Yuliia were able to support you throughout your application and enrolment journey. We'll be sure to pass your kind words on to them both. Wishing you every success in your studies!

Rated 5 out of 5 stars

Excellent and very quick service

Excellent and very quick service! Yulia and Nicoleta were extremely helpful and supportive throughout my university application. The Platinum service made the whole process easy and stress-free. Highly recommended!

11 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for such a lovely review! We're delighted to hear that you had a positive experience with our team. It means a lot to know we could support you along the way, and we wish you every success with your studies and everything that comes next!

Rated 5 out of 5 stars

My New Beginning

From beginning to end my involvement with Platinum Services has been exemplary.
The accessability is second to non..
Each person i've spoken with appear genuine and supportive.
I'm embarking on a journy to study BsH Health & Social Care, something i've only ever dreamed of...at the age of 61 i never in my wildest dreams thought this day would arrive.
Sincere thanks to all involved, i am humbled, i hope yo use my studies to empower and improve the lives of others

Sue Round

16 July 2026
Unprompted review
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Reply from Platinum Services

Thank you so much for the 5 stars! We're thrilled that you had a great experience with us. Helping students take that next step is exactly why we do what we do. Best of luck with your studies and this exciting new chapter!

Rated 5 out of 5 stars

Very Easy

I worked with Jack, who was incredibly helpful.
He explained the process really clearly & replied instantly.

I could not have asked for a more helpful persons

10 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the 5-star review! We're delighted we could help and wish you all the best with your studies!

Rated 5 out of 5 stars

These two ladies are fabulous in what they do!

These two ladies: Yulia and Nicoleta went above and beyond with my journey and cannot express in words how good of a feeling one have when you know it’ll get sorted. Every step of the way was flawless and the experience with them was %100 one for praise. Thank you!!!

9 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for sharing your experience! We're glad we could be a part of your student journey, and we truly value your feedback. If there's anything more, we can do to support you further along the way, please don't hesitate to reach out — we're always here for our students.

Rated 5 out of 5 stars

I would highly recommend platinum…

I would highly recommend platinum services they helped me prepare for everything and I got a offer in 1 week it was that quick and also they are always one phone call away they answer your and you can ask any questions and they will guide you through the whole process..

9 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the recommendation! We're so glad we could prepare you properly and get you to an offer quickly. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter!

Rated 5 out of 5 stars

What can I say about this company Mel…

What can I say about this company Mel was a diamond he was so friendly and professional highly recommended

8 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the great feedback! We're really happy to hear Mel made your experience such a positive one. Your kind words will be shared with him. Wishing you all the best going forward!

Rated 5 out of 5 stars

Professionalism and kindness is a fibre weaved in them

Bakhita
There were technically issues with my device, anyone would have given up on me.
But Mo and Sarah worked surgically and clinically to address it, ensuring I get another chance to join. Mo and Sarah were patient by practicing patience itself. I am indeed grateful for what they did for me. Thanks isn't enough.

7 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Hi Bakhita, thank you so much for your kind review! We're delighted to hear that Mo and Sarah stayed with you through the technical difficulties and helped make sure you didn't miss your chance to join. Patience and persistence are exactly what we hope our students experience from our team, and we'll be passing your lovely words on to them both. Wishing you all the best with your studies!

Rated 5 out of 5 stars

My experience with Platinum Services

My experience with Platinum Services is that they helped with me into getting University and they are very knowledgeable and helpful.

Raymond was very helpful and professional with everything also very supportive.

7 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for your kind review! We're so pleased to hear that our team could help you secure your university place, and that Raymond was professional and supportive throughout. We'll make sure your feedback reaches him. Wishing you all the best as you begin your studies!

Rated 5 out of 5 stars

Platinum has made my application to…

Platinum has made my application to university so simple and straightforward highly recommend to anyone trying to better their skills and knowledge on their chosen professional career 10/10

4 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the brilliant review! We're delighted that we could support you through your university application journey. Taking the next step in education is a big decision, and we're glad our team could help make the process clearer and easier for you. All the best with your studies!

Rated 5 out of 5 stars

I’m so thankful for having someone…

I’m so thankful for having someone that’s understanding and helpful like Anum, very wonderful and i appreciate everything she’s helped me with!!

3 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for taking the time to share your experience! We're so pleased that our team could support you on your journey. Your feedback means a great deal to us, and we wish you every success with your studies and future plans!

Rated 5 out of 5 stars

Platinum Service Education has been…

Platinum Service Education has been fenomenal. I had fabulous experience with Platinum Service Education. Mustapha was excellent service very kind, explain very clearly. Mustapha incentived me to apply for the course I m going to do. If wasn't him I think I wouldn't go to the University. He helped to find the correct course advising and helped me in every step of the process. All the staffs are amazing but a want to say a especial thanks to Mustapha for believing in me. Made me feel confident. I can't wait to achieve my course.

3 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for your wonderful review! We are truly glad we could be a part of your student journey. At Platinum Services, helping students navigate their path is what drives everything we do, and knowing we made a difference in yours means everything to our team. We wish you all the very best in your studies ahead!

Rated 5 out of 5 stars

With the help from Nouran it really…

With the help from Nouran & Sarah it really helped me with everything I didn’t understand so with out her I would have been screwed but very understanding and patient with me.

2 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for your kind words! It's wonderful to hear that you felt supported by our team. We know the university journey can come with plenty of questions, so we're glad we could be there to help. Wishing you the very best moving forward!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

I had an excellent experience with Platinum Services, and I cannot recommend Raneen highly enough. From the very beginning, she provided exceptional customer service, paid incredible attention to detail, and guided me through the entire university application process.

Raneen was always professional, patient, responsive, and genuinely helpful. She made what could have been a very stressful process feel much easier and gave me confidence every step of the way.

If you are considering using Platinum Services, I would definitely recommend speaking to Raneen. She truly goes above and beyond for her clients, and I’m extremely grateful for all her help and support. Thank you, Raneen! ⭐️

2 September 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for taking the time to leave us such positive feedback. We're pleased to know that you felt supported throughout your experience with Platinum Services. Our team is committed to helping students feel informed and confident at every stage, and we wish you continued success in your studies.

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