The UK POS team has been a genuine helper throughout the process of getting our plaques manufactured. Georgia, in particular, is always available, very helpful and professional. The final finish... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The display units we bought are great - they look really professional and will make our work really stand out. The 5 stars however are mainly for the staff at UK POS. From the purchasing team wh... See more
Company replied
I originally asked for help to create the correct product to display my sign. Christina was extremely quick in reaching out to me & was very knowledgeable about the products UK POS sell. During our co... See more
Company replied
I am extremely happy with both the customer care I received and the product ordered. Special thanks to Laura who helped me solve a problem that came up. Your customer forward approach really ens... See more
Company details
Information provided by various external sources
UK Point Of Sale Group has years of experience in the design and manufacture of point of sale shop displays and retail display solutions
Contact info
Horsfield Way, SK6 2TD, Bredbury, United Kingdom
- www.ukpos.com
4.8
Excellent
213 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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This company cons you into ordering…
This company cons you into ordering extra to get next day delivery, ordered 5 days ago and still not received order. Customer services not interested and I doubt we will get the order. i have several companies and will not be ordering anything else and I will advise all friends and customers to avoid like the plague.
12 January 2021
Unprompted review
Reply from UK POS
Dear Vince,
Thank you for taking the time to leave your feedback.
Please could you email sales@ukpos.com with your order reference so we can investigate this for you.
Kind Regards,
UK POS
Had a faulty part
Had a faulty part. Phone answered straight away and replacement sent. Very good service
6 October 2020
Unprompted review
Reply from UK POS
Thank you for taking the time to leave your feedback.
We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749.
We look forward to hearing from you soon.
Kind regards,
UK POS
Customer Service refund overruled by…
Customer Service refund overruled by poor management.
We ordered several banner form this company for an events. When placing the order we checked directly with them to see if the banners would be delivered in time for the event as the timelines were tight. They agreed that it was possible so we placed the order.
The day before the event we had to call the Customer Service Department 4 times in order to get and update from the courier only to be told that the delivery had been "rerouted". At this point Customer Service agreed that they would refund the order as it missed the delivery date.
The banners were ordered on the 1 Sept, dispatched on the 7 Sept on a 2-3 delivery. First delivery was attempted on the 14 Sept.
The reason behind not issuing a refund..... full printing times and delivery times need to be taken into consideration, therefore they have 13 working days (10 days printing + 3 days delivery) to complete the order regardless of the delivery option you select.
In short.... if you need your items at short notice make sure you allow the full manufacturing and delivery time as the company will use this as a defence against any refund for missing a delivery date, even if you speak to them about first!
16 September 2020
Unprompted review
Reply from UK POS
Hi Ben,
Thank you for your valued feedback.
We do apologise about the couriers delay on their original expected delivery date , we have however attempted the delivery within listed and quoted lead times from the date of receiving your order. We do understand you required the order on the 11th September for an event that weekend which was only 8 working days from the point of ordering, we had lead times on both the print and the transportation of the unit and the delivery was attempted on the 9th working day the 14th September.
This is within all quoted lead times , our couriers have confirmed that the delivery has been refused on the 14th. I will ask that the courier re attempts this delivery for you, as our customer service team has confirmed a bespoke print has been ordered and is non-refundable.
If you require any further assistance please do not hesitate to contact us.
Kindest Regards
UK POS
Prompt and efficient
Prompt and efficient - would use (and have used) again
7 September 2020
Unprompted review
Reply from UK POS
Thank you for taking the time to leave feedback.
Our customers and service are at the heart of everything we do. If we can help with anything in the future, please do not hesitate to contact us on 0161 5168 749.
Kind regards,
UK POS
all good
all good, good communication and delivery as expected. thanks
10 August 2020
Unprompted review
Reply from UK POS
Thank you for taking the time to leave feedback.
Our customers and service are at the heart of everything we do. If we can help with anything in the future, please do not hesitate to contact us on 0161 5168 749.
Kind regards,
UK POS
great advice & quick service
3 August 2020
Unprompted review
Reply from UK POS
Thank you for taking the time to leave your feedback.
We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749.
We look forward to hearing from you soon.
Kind regards,
UK POS
Broken Sneeze Guards
Ordered 4 x Premium Sneeze guards from UKPOS.
Didn't have a chance to check the delivery off after it arrived, but it had been
stored safely in my office until we needed them. On inspection 1 side panel had the base snapped off and 2 more had cracks in the same place. Which wasn't surprising looking at how minimal the protective packaging for 4 units was.
For £129.76 + VAT per unit I expected a more durable product. On contacting customer service was offered a £10 voucher as I did not inspect them on day of delivery. This is less than 2% of the orders value, very disappointing.
13 July 2020
Unprompted review
Reply from UK POS
Many thanks for your valued feedback, I am sorry to hear you have received part of your order damaged. I can see that you signed for your order on the 23rd June and reported damages to us on the 13th July, 21 days after signing for your order in good condition.
The terms of this agreement require that we are informed of any damage within 24 hours of receipt of the product. We advise of these terms at several points throughout the order process.
Unfortunately, as we received notification of damages in excess of 24 hours we are unable to provide you with a free-of-charge replacement on this occasion.
Kind Regards,
UK POS
Excellent service
1 July 2020
Unprompted review
Reply from UK POS
Thank you for taking the time to leave your feedback.
We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749.
We look forward to hearing from you soon.
Kind regards,
UK POS
Dishonest!
Ordered two A0 acrylic poster holders. Paid £12 for next day delivery. The day they were due, I get an email to say they are out of stock, but no mention of estimated delivery. Checked their website and they were still showing as in stock. When I called, was told they wouldn’t be in until the end of August (it’s June)??? Asked for a refund which I had to speak to accounts about and when I mentioned that they were still available to order on their website I was told that was nothing they could do about it, but how can they still be taking people’s money and letting them pay for next day delivery. How is that legal?
1 July 2020
Unprompted review
Reply from UK POS
Many thanks for your valued feedback.
Please email sales@ukpos.com with your order reference, we can look into this further.
Kind regard
UK POS
great customer care team
Initially i had a problem with some COVID screens being a bit flimsy and bending. I contacted the customer care team who were happy to help. I send them a photo of the faulty screens and within a couple of hours they had arranged a new set to be made up. I am also pleased that they had taken in to account the slight design flaw and had added reinforcement strips to the new screens. Cant fault them at all.
with reference to some of the comments on here, allot of the stuff is made to order such as these screens, we had paid extra for the fastest delivery service but understood that there was a back log of orders to get made. we waited 3 days from order to delivery so I am happy with this.
Thanks again
25 June 2020
Unprompted review
Reply from UK POS
Thank you for taking the time to leave your feedback.
We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749.
We look forward to hearing from you soon.
Kind regards,
UK POS
Poor delivery
Placed my order on the 27th May for a sneeze guard on an economy delivery of 3-5 days so my delivery date unconfirmed should've been 01/06 - 03/06. called them on the friday 5th and they apologised and said they will upgrade to next day delivery to arrive on Mon 8th. rang again on Monday and they said it had only been upgraded today to be delivered on Tuesday which is too late now.
It'll be 13 days IF it gets delivered tomorrow.
8 June 2020
Unprompted review
Reply from UK POS
Many thanks for your valued feedback.
The advertised lead time on the website 7-10 working days due to the unprecedented demand on all businesses requiring Social distancing and Hygiene equipment.
The delivery service selected and paid for is 3-5 working days however we upgraded the delivery to a next working day as a gesture of good will.
The goods were dispatched on Monday 8th June for delivery on Tuesday 9th which has been signed for.
Without upgrading your delivery we would have up until the 10th to dispatch and the couriers would have up until the 17th to deliver ( Within the 3-5 delivery service requested ) Apologies if this was unclear.
If we can be of any further assistance please do not hesitate to contact us on 0161 5168 749.
Kind Regards,
UK POS.
Very good service
Very good service, helpful with my inquiry on what to purchase for Covid 19. Recommended to other departments of my organisation who also then purchased screens from you.
8 June 2020
Unprompted review
Reply from UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Great service and prompt delivery
8 June 2020
Unprompted review
Reply from UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Fast efficient service and a great…
Fast efficient service and a great product at an excellent price.
1 June 2020
Unprompted review
Reply from UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Parcel damaged
1 June 2020
Unprompted review
Reply from UK POS
Thank you for your feedback. I am sorry to hear you have experienced an issue with the receipt of your products.
If you could please email mgreen@ukpos.com with more details regarding the products you have received we can take a look into this for you, Please accept our apologies for any inconvenience this may have caused.
Kindest Regards
UK POS.
Reply from UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Fantastic service
1 June 2020
Unprompted review
Reply from UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Really good product
Really good product, ordered lower cost poster stands to direct delegates to our rooms, They are sturdy and look professional.
Although the postage said 5 days they came the next day.
Very happy with everything.
12 March 2020
Unprompted review
Reply from UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
A fantastic company to do business…
A fantastic company to do business with, fast delivery, good prices and brilliant helpful staff. I highly recommend this company
3 March 2020
Unprompted review
Reply from UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Christina Serfling was a great help…
Christina Serfling was a great help processing my order at the correct price.
Thank you
Gary
26 February 2020
Unprompted review
Reply from UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
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