Uktobacco Reviews 18

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Tobacco shop

Written by the company

UK Tobacco is the site for all your specialist tobacco needs - pipe tobacco, pipes, tobaccos, smokers sundries and fine cigars.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ribbed meerschaum apple bowl for a falcon pipe

I purchased a replacement meerschaum lined pipe bowl for a falcon pipe. It was a very good price and beautiful bowl it's called ribbed meerschaum apple. My hubby loves it. It was well packaged and arrived on time. The company kept me well informed about my order. I will Definitely buy from them again. Thanks Marian.

24 February 2026
Unprompted review
Uktobacco logo

Reply from Uktobacco

We are delighted to hear that you are please with our service and more importantly you love the bowl! We look forward to dealing with you again in the future.

Rated 5 out of 5 stars

Excellent customer service.

I placed an order yesterday over the phone with friendly staff was treated with kind and courteous manner and received next day without any problems called the shop to thanks them.Will order again.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Perfect experience

Ordered late on a Sunday evening, dispatched on Monday, arrived Tuesday. Everything I paid for was there, and the items appear top quality. The pipes are genuine items, and the tobacco is fresh and delicious!

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous retail experience

My mistake when ordering;
Great price, great product ,superb customer service.
When I accidentally ordered two tobacco pouches instead of one at around 11 at night I emailed customer service and they resolved my error to my total satisfaction in less than 24 hours.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Simply fascistic all round

Simply fascistic all round! I ordered for the first time Tuesday morning, my 4 pipe tobaccoes arrived suitably packaged and safe first thing Wednesday morning.
Simply the best service and communication I've had I shall most definitely be using UK tobacco again. Thank you.

Kind regards David

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Pipe smokers dream. Just come here.

I've been let down by other pipe tobacco suppliers - I'm not even sure some of the rubbish I've been sent was pipe tobacco! - but this lot are great.

The tracking didn't work very well on my first order, which was a Royal Mail problem and I've been woefully let down before, but they checked it out for me and got back really quickly.

Really good quality tobacco, arrives efficiently and they are quick to respond to queries.

I won't be buying from anyone else. Top notch products and service.

17 May 2024
Unprompted review
Rated 1 out of 5 stars

How quickly a company can go wrong

How quickly a company can go wrong. Previous experience was excellent yet now rude, inefficient and apparently working from a different dictionary. Won’t even respond to emails. Not even a hint at a delivery schedule. Took full payment including 24 hour delivery cost, it’s been 5 days.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Good prices

Good prices, great service and excellent customer service. Other online retailers should take note!

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Used few times and every time was…

Used few times and every time was surprised that delivery came so quick.
Great prices and service. Never had to use customer service as everything was excellent

I recommend any sniffers to use this shop.

Beloved fan from London,
Marcin

14 August 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Ordered a pipe and some other bits yesterday morning, they've turned up today and all is of excellent quality and totally as described. Competitive prices too. Will definitely buy from this site again!

28 December 2017
Unprompted review
Rated 5 out of 5 stars

Good prices and cheap fast delivery

Have used these for years, the service is absolutely spot on. Very good choice for cigar and pipe tobacco, and very keen prices. Delivery charges are very reasonable too compared to other sites. Usually get orders next day, though its down to postal service if first class gets to you next day or day after.

10 February 2012
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look