think twice...
did not receive the kit advertised on the website, they don't respond to mail besides the automated response.
16 May 2024
Unprompted review
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No communication, no goods
Sent the money; no goods received, no communication, nothing.
18 May 2023
Unprompted review
No communication, no goods sent
No communication: chat on the site gives no response, emailing - no response. No order confirmation given after purchase. No goods shipped after almost a month.
Called a contact number during business hours two weeks ago (10 days after purchase) from one of the same owner’s sites which eventually got answered (some of the numbers posted on sites appeared disconnected or unavailable - did not understand the automated repliy) and talked to the propriator who said that he will send me order confirmation immediately - which never came to my email (checked all inboxes, spam) and that the goods need to be backordered - and that he will need a week. Again no communication after that.
I checked out as a guest and it may be possible that the email got somehow mistyped (doubtfull as it got filled by the browser, but still possible a glyph got deleted or something), but it is not acceptable that none of my questions sent to the shop’s contact address from my email app regarding my order (described with dates and content) never got answered. The first mail sent, in which I drew attention to the fact that there is no order confirmation or receipt got answered with only a sentence that said that they received the money from card’s purchase. No receipt, no order confirmation, no info on availability or problems with it. After that - silence, no communication from seller regarding the order and even now, two weeks after the phone conversation - no receipt nor goods sent after almost one month from purchase for which the only proof I have is my card statement.
Last thing I did was write an email to the owner’s address to cancel my order. That was about 5 days ago and there was again no reply or no card reimbursment. It is like they don’t exist. It is time to alert the card company I guess.
Maybe I have been lucky up untill now but this is my first such experience with an online shop.
22 August 2022
Unprompted review
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