Ultimate Guitar Reviews 

I had been victim of a fraud: I requested to end my trial days before it was over in order to cancel the automatic subscription. The customer service replied days after the end of the trial and had the nerve to tell me :

"Unfortunately, I can’t manage subscriptions purchased through Apple or Android. To cancel these subscriptions or request a refund, you’ll need to contact the respective support services"

After a long fight to get my money back, I am updating my comment because Aydar has been of great help. Thanks to him I got my refund in no time :) Thank you!

I'm so glad I came here to check this! I have been a subscriber since September and all of a sudden on NYE it would not allow me to access my account! When I continued past the prompts, it charged me again!! Instead of refunding me properly, they offered me 2 years subscription, which I reluctantly accepted - just accessed my apple subscriptions, of course it's still set to renew in 1 year at the full price. BUYER BEWARE!!

A quick google search will reveal endless results of people having miraculous double subscriptions : mine happen on the 21st December, 1 week after my subscription. It is just a shame that this app is not removed from google play.

YOU SUCK ULTIMATE GUITAR. As a beginner you’re meh but for someone more advanced you have a horrible app. Inaccurate song tabs with a limited selection. You’re letting people like me do all the work. How about invest sometime and clean up your trashy app!!

I subscribed to Ultimate Guitar PRO after a promotional email. Within 24 hours, I requested withdrawal and a full refund.
The company refused, referring only to their Terms of Service and offering a partial refund. I was not clearly informed before purchase that I would lose my 14-day right of withdrawal, as required under EU consumer law for digital services.
The case has now been escalated to the European Consumer Centre (ECC-Net).

Update: The company reviewed the case and issued a full refund.

i have been a subscriber for 5 years and unfortunatly can no longer play guitar. i cancelled the subscription the day before it was due to restart but was refused and money still taken for another year.

Verry bad customer service from Ultimate Guitar
Do Better Guys

I subscribed twice and have paid £39.99 and can still not get on the app. Joke. Don’t join it. Great app whilst you are on it but as soon as you log out it and go back in it asks you to subscribe again and pay upfront. I fell for it, went out of the app, next time I went in it asks me to pay again. They owe me £39.99. Absolute SCAM!!!!!!!!!

I had a previous 1 year subscription, and all was well. I always turn off auto renew. And it expired. I discovered that I no longer could download .txt files, only PDF files that are not formatted In ways that are useful to me. They have no way to contact them on their web site... none. They do have a Facebook site, which is a way to msg them or call them. They responded to part of my text where I asked if there was a way to download .txt files and they said that they improved everything and now it is not available. They did not respond to my request to cancel if I can't. The phone number goes to a message machine, where I left a simple non angry message. It has been weeks with no response, nor any responses to additional facebook messages. At this point I am seeking a refund through my credit card. Is this the type of business you want to do business with? I don't. I gave the 2 stars rather than one because they have a good collection of music. But it is accessible elsewhere.
Update: I filed with my credit card and was told there was nothing I can do to cancel, despite how they took away a usable feature and don't respond to communications. Beware before you click buy with this company. What kind of business is determined to keep your money even if on day one you realize that they changed the program to be fairly useless and can't use it. Its called legal theivery.

Read the one-star review responses carefully. They always sound concerned for the customers but never say that they will honor a refund. Apparently, they never do. I was scammed just like all the others. Last year I signed up for a free trial, and they charged me $49.99 for a recurring one-year subscription. I tried to contact them to decline but there is no way to do it. So, I was out $50 bucks. This year I was charged another $49.99 automatically with no warning. I emailed them (no way to call) and their response is "a refund is not possible".

Great help from Aydar with a 'lost' pro subscription.
Quick and friendly responses with simple, clear instructions
Thanks

Payed for pro for years. The last year they reniewed but i dont have the subscription. There is no way to contact customer support instead of an AI chatbot. This site used to be good, but it feels like a scam now. Thrown away money.

I have been using this site for years. When it first began, it was great! I loved the accessibility that it offered. Cheap, and easy to use.

Today, the site is saddening. Features the site used to offer for free, are stuck behind a hefty paywall. The dev team seems to continue to find ways to target the consumer at a high rate.

Unbelievably good service from Anton in Customer Service
Solved my subscription issue swiftly and efficiently
Great communication as well
Thanks Anton

This app was at a great price for the functionality and breadth of tabs available with functionality and helped me really get back into playing a huge variety of music. Both the website and app works well on most platform and overall great value against competitors, well done team as I will be renewing.

I was miss sold a years subscription to this company, I logged on a couple of times and found it totally unsatisfactory. I put this down to experience and forgot about it. To my horror a year later I received an email thanking me for my renewal subscription. I have been emailing Gunzel in customer services who totally refuses to make any refund to me. All I am sent are AI generated emails stating the same thing over and over

I just went to use this app for the first time. I saw they were offering a free trial, so swiped across to “enable the free trial”. I then paid for the free trial via Apple Pay. 2 seconds later I see they have charged me £100! I have requested a refund, but found this very deceptive/scam like. Wouldn’t recommend.

I started a free trial with Ultimate Guitar and cancelled it on the very same day, believing this would completely stop the trial from converting into a paid subscription. The interface gave every impression that the cancellation was successful.

Only later did I discover that the system had not cancelled the trial itself, but merely disabled auto-renewal for the following year. This is extremely unclear, and in my experience, the cancellation flow does not make a meaningful distinction between ending a trial and turning off future renewals.

Because of that design, my trial converted into a full 1-year subscription without any explicit confirmation or clear warning.

I contacted support and repeatedly explained that I cancelled on day one — well within the trial period. The responses I received were scripted, did not address the actual issue, and simply repeated “you did not cancel before the end of the free trial,” even though the problem is precisely that the system makes this hard to understand.

After reading many similar complaints on Trustpilot, it seems this is a recurring issue and not an isolated case. The overall pattern suggests that the trial cancellation process is confusing enough that users end up paying for subscriptions they never intended to activate.

So far, Ultimate Guitar refuses a full refund, despite the obvious ambiguity in their cancellation flow and the fact that I acted immediately and in good faith.

I hope this review helps potential customers understand the risks. If the company resolves this properly and issues a refund, I will update this review.

— Tim

I installed ultimate guitar on my phone and wanted to try it for 7 days before committing. I picked the 7 day trial, however I was charged 429 DKK right away for an annual all-comprehensive subscription. I contacted customer services and I asked for a refund and my request got declined.

Don’t join ultimate guitar.
Even after cancelling my subscription by writing they have continued to take a yearly fee.
I have discussed this with other friends who had ultimate guitar and they had the same problem.