Ultimate Mats Reviews 

461
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality, remarkable durability, and wonderful aesthetic appeal of the custom mats and rugs they receive. Many buyers note that these products fit their spaces perfectly and effectively meet their specific household or business needs. Consumers also appreciate the remarkably smooth ordering process and the attentive support provided by the dedicated team. People frequently mention that communication is exceptionally clear from start to finish, ensuring complete satisfaction with every purchase. Additionally, reviewers often note the prompt delivery times, stating that items arrive quickly and in pristine condition.

What people talk about most

Product

People report positive experiences with product, highlighting top quality and durability. Consumers... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the durable and... See more

Order

Clients share positive opinions on order, highlighting simple ordering processes, prompt delivery, and... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting prompt correspondence and a strong... See more

Delivery service

Reviewers highlight positive aspects of delivery service, expressing strong satisfaction with prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When looking for new entry rugs, I came across the Super Berber carpet rugs. I liked that it is for high traffic areas, indoor/outdoor and didn't have the high ridges like our old rugs; that were pro... See more

Company replied

Rated 5 out of 5 stars

Our experience with Ultimate Mats was excellent. The product turned out perfectly, and Diane went above and beyond to make sure we got exactly what we needed. Her suggestions were spot on, and the who... See more

Company replied

Rated 5 out of 5 stars

I was referred to Ultimate Mats by WaterHog because they provide custom sizing. Very good customer service by answering all my questions about custom measurements and follow up once the mats arrived.... See more

Company replied

Rated 5 out of 5 stars

I have ordered from Ultimate Mats on numerous occasions over the years. Every time I am always impressed with the quality of the mats that I have received and the high level of service that has come w... See more

Company replied



Company details

  1. Interior designer
  2. Home Furniture Shop

Information provided by various external sources

Ultimate Mats is a company that is just that: a proud company that carries only the ultimate matting options for any facility, business, or application. We take great pride in our outstanding collection of anti-fatigue mats, entry mats, and logo mats. A very common mistake when it comes to mats is the misuse of a mat for the area it is being used for. For this reason, Ultimate Mats enjoys having the opportunity to educate and guide you while you make your selection for your specific needs and desires for your business. Usually, the premium brands and quality comes with a hefty price, which is where Ultimate Mats stands out from the rest; we have the lowest prices for the best mats around! Our representatives are available and eager to assist you in making the right selection for you and your business.

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

461 reviews

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4.9

All reviews

(461)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy process

29 July 2024
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great review, we try to make it as easy as possible to order while still making it secure.

Rated 5 out of 5 stars

The website was very helpful

The website was very helpful. The call in to make the order was very simple. The rug arrived sooner than I expected and it looks wonderful in front of the door! It hasn't been tested by rain or snow yet, but I look forward to those moments! Thank you!

19 July 2024
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great review we try to make it as easy as possible to order while still making it secure. The WaterHog Eco Premier Classic should have no problem handling the rain or snow.

Rated 5 out of 5 stars

Excellent all the way around!

Excellent communication, fast shipping and follow up! The mats we received were of excellent quality and really stand up to any we have had before!

19 July 2024
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great review on the Hog Heaven Mat 7/8" Black Border mats. We try to get most order out with in the 3 to 5 business days.

Rated 5 out of 5 stars

Well made product

Well made product, on time delivery.

3 July 2024
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great review. Happy you are pleased with the Super Berber Entry Mat.

Rated 5 out of 5 stars

Responsive and helpful!

We received call backs immediately, with great answers to our questions.

5 June 2024
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great review, We do our best to get back to any any questions or concerns as quickly as possible.

Rated 5 out of 5 stars

I got immediate email responses to…

I got immediate email responses to questions on like a Sunday night which was awesomesauce!!!

I asked about an alternative use I had for the mat and how I intended it to be used in a van and was given suggestions and good feedback.

The mat is nice and heavy and doesn't slip which is why I bought them.

6 May 2024
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great Review. We are not also ways around on the weekends but happy we were when you emailed. Happy the Plush Mat solved the slipping mat issue for you.

Rated 5 out of 5 stars

timely

timely , had what i wanted and fair price

6 May 2024
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great review and also taking the time to write the product reviews.

Rated 5 out of 5 stars

Great overall experience

Fast service, multiple follow up emails, great product at competitive price.

25 April 2024
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great review. We try to keep our customers inform with emails from the start of the order to the follow up after delivery to make sure every thing is as order. Glad you are pleased with the WaterHog Fashion Diamond mat.

Rated 5 out of 5 stars

Great product!

Easy to work with and great communication! Product is high quality and durable.

23 April 2024
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great review. We try to keep our customers inform with emails from the start of the order to the follow up after delivery to make sure every thing is as order. Glad you are pleased with the quality and durability of the WaterHog Fashion Diamond mat.

Rated 5 out of 5 stars

This mat is unbelievable!

This mat is unbelievable! I did some research and chose Ultimate Mats because I came across some of their product at Amazon and they appeared to be high quality with good reviews. I was distrustful of potential counterfeits, so I went directly to the Ultimate Mat website. The variety of colors were greater and the size choices were better. The color I chose turned out to be perfect. I was afraid it might not work, but it is incredible! We replaced a different manufacturer's mat, This mat is much thicker than the previous and will last much longer. The quality is much better. I will order again from Ultimate Mats and recommend them absolutely.

23 April 2024
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great review. We appreciate online orders and know new customers might be concerned with counterfeits. That is why we offer the 100% Customer Satisfaction Guaranteed.

Rated 5 out of 5 stars

TOTALLY SATISFIED! Ultimate Mats had the EXACT size I needed!

My call to Ultimate Mats was promptly answered by a friendly individual, David. He helped me determine what mat would best fit my application and sent samples right out. Ultimate Mat had the exact size mat 5' x 12' that I needed and I received my order within the promised timeframe. Efficient, friendly, cost effective, and the perfect fit! Call them for all your special mat needs!

23 April 2024
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great review. We are happy to send out samples to be sure you know what you are purchasing. Glad the sample helped you to select the Classic Solutions Entrance Mat.

Rated 5 out of 5 stars

Ordering is easy

Ordering is easy. Follow-up is great. Items have been delivered promptly and the products we ordered have been great.

23 April 2024
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great review. Glad you are pleased with the Super Berber Entrance Mat.

Rated 4 out of 5 stars

Ordering was easy.

Ordering was easy.
I like the quality of the mats.
Am a long time customer.
I would have given 5 stars but the last mat does not lay flat a 100%.
There are a few little waves on the long sides where it does not lay flat.

23 April 2024
Ultimate Mats logo

Reply from Ultimate Mats

I have sent you an email, if the mat is not laying flat we will replace it at no-charge.

Rated 5 out of 5 stars

Excellent Customer Service!

Excellent customer service! Quick to communicate and respond to messages!

23 April 2024
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great review.

Rated 5 out of 5 stars

Love my custom logo mats

Love my custom logo mats. They have good color and contrast, and are durable. Our logo is a blended spectrum rainbow, so it's hard to match colors, but they nailed it. Thanks guys; already recommending you folks.
- Noah, owner Spectrum Cleaning & Restoration

8 January 2020
Unprompted review
Rated 5 out of 5 stars

Customer service was wonderful

Customer service was wonderful. I was confused about the difference in two mats, and it was clearly explained. I ordered a 6' x 8' rug and am thrilled with it. The dark brown is a complimentary shade that is perfect for my space.

24 October 2017
Unprompted review

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