Ultimate Mats Reviews 

461
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality, remarkable durability, and wonderful aesthetic appeal of the custom mats and rugs they receive. Many buyers note that these products fit their spaces perfectly and effectively meet their specific household or business needs. Consumers also appreciate the remarkably smooth ordering process and the attentive support provided by the dedicated team. People frequently mention that communication is exceptionally clear from start to finish, ensuring complete satisfaction with every purchase. Additionally, reviewers often note the prompt delivery times, stating that items arrive quickly and in pristine condition.

What people talk about most

Product

People report positive experiences with product, highlighting top quality and durability. Consumers... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the durable and... See more

Order

Clients share positive opinions on order, highlighting simple ordering processes, prompt delivery, and... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting prompt correspondence and a strong... See more

Delivery service

Reviewers highlight positive aspects of delivery service, expressing strong satisfaction with prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When looking for new entry rugs, I came across the Super Berber carpet rugs. I liked that it is for high traffic areas, indoor/outdoor and didn't have the high ridges like our old rugs; that were pro... See more

Company replied

Rated 5 out of 5 stars

Our experience with Ultimate Mats was excellent. The product turned out perfectly, and Diane went above and beyond to make sure we got exactly what we needed. Her suggestions were spot on, and the who... See more

Company replied

Rated 5 out of 5 stars

I was referred to Ultimate Mats by WaterHog because they provide custom sizing. Very good customer service by answering all my questions about custom measurements and follow up once the mats arrived.... See more

Company replied

Rated 5 out of 5 stars

I have ordered from Ultimate Mats on numerous occasions over the years. Every time I am always impressed with the quality of the mats that I have received and the high level of service that has come w... See more

Company replied



Company details

  1. Interior designer
  2. Home Furniture Shop

Information provided by various external sources

Ultimate Mats is a company that is just that: a proud company that carries only the ultimate matting options for any facility, business, or application. We take great pride in our outstanding collection of anti-fatigue mats, entry mats, and logo mats. A very common mistake when it comes to mats is the misuse of a mat for the area it is being used for. For this reason, Ultimate Mats enjoys having the opportunity to educate and guide you while you make your selection for your specific needs and desires for your business. Usually, the premium brands and quality comes with a hefty price, which is where Ultimate Mats stands out from the rest; we have the lowest prices for the best mats around! Our representatives are available and eager to assist you in making the right selection for you and your business.

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

461 reviews

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4.9

All reviews

(461)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Blown away by the product

Blown away by the product. Customer service during the order and design process is fantastic.

30 March 2026
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for your kind words—we truly appreciate you taking the time to share your experience.
We’re thrilled to hear you’re blown away by your Prestige Logo Mat and that our team provided fantastic support throughout the order and design process. Delivering both a great product and a smooth experience is exactly what we strive for.
Thank you again for choosing us—we’re grateful for your business!

Rated 5 out of 5 stars

We received what we ordered in a timely…

We received what we ordered in a timely manner without any issues. The ordering process was simple. Our logo printed on the final product matched our order. Quality of the mat was excellent. Perfect for our home gym. The price was competitive.

30 March 2026
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for taking the time to share both your product and service feedback—we truly appreciate it.
We’re glad to hear the ordering process was smooth and that your Super Berber logo mat arrived quickly and exactly as expected. It’s great to know the quality, print accuracy, and value all met your expectations, and that it’s a perfect fit for your home gym.
We appreciate your support and are grateful you chose us for your custom mat.

Rated 5 out of 5 stars

Great customer service and quality product

Very pleased with the customer service and the quality of the custom carpet/mat ordered. Both the level of service and final quality exceeded expectations. Highly recommend.

31 December 2025
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Reply from Ultimate Mats

Thanks so much for the great review!
We’re glad to hear you’re happy with your Super Berber Custom Logo Entrance Mat and that our team made the process smooth for you. We put a lot of care into both the service and the final product, so it means a lot to know it exceeded your expectations.
Thanks for ordering with Ultimate Mats!

Rated 5 out of 5 stars

Beautiful and perfect

Great from proof, order and delivery

13 February 2026
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Reply from Ultimate Mats

Thanks for the Great review! Pleased to hear that you’re happy with your Super Berber Custom Logo Entrance Mat and that everything from proof to delivery met your expectations. Providing a smooth process and a high-quality finished product is exactly what we strive for.

Rated 5 out of 5 stars

Great!

I contacted ultimate mats on their website to ask what carpet would be best for the lobby entrance of a residential building and they replied quickly that the super Berber entry mat would be best. There were so many colors to choose from. I selected one and ordered it. They confirmed and let me know when I can expect delivery. It arrived on that day. They were very helpful and checked to make sure I received it. We love our carpet!

29 January 2026
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Reply from Ultimate Mats

Thank you for the great review. We’re glad the Super Berber Entry Mat was the right fit for your lobby and that everything—from color selection to delivery—went smoothly.
We appreciate your business and are happy to hear you love the carpet. https://ultimatemats.com/product/super-berber-entry-mat

Rated 5 out of 5 stars

Knowledgeable and Attentive

David was very attentive in making sure the design of the mat was what we needed.

10 February 2026
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Reply from Ultimate Mats

Thank you for the great review. We’re happy to hear that the design process was smooth and that the mat met your expectations. It was a pleasure working with you, and we truly appreciate your business.

Rated 5 out of 5 stars

I have ordered from Ultimate Mats on…

I have ordered from Ultimate Mats on numerous occasions over the years. Every time I am always impressed with the quality of the mats that I have received and the high level of service that has come with my order. Our mats are the first thing our customers see when they enter our store and they help set the bar of quality that the customers expect when they come in. I could not be happier with our order each and every time.

10 February 2026
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for taking the time to share such a detailed review. We truly appreciate your long-term trust in Ultimate Mats and are glad to hear that both the product quality and service have consistently met your expectations. Knowing that our mats help set the tone for your customers’ experience when they enter your store is especially meaningful to us. We value your continued business and look forward to supporting you with the same level of quality and service on every future order.

Rated 5 out of 5 stars

The new carpet mats are great and are a…

The new carpet mats are great and are a wonderful addition to our company brand!!

10 February 2026
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the feedback. We’re glad to hear the new Ultimate HD Custom Logo Mats have been a great fit and a strong addition to your company’s brand. We appreciate your continued trust in our products.

Rated 5 out of 5 stars

Sandra Grant - Excellent Service

Sandra Grant should be commended for her excellent customer service inclusive of interpersonal, but professional, communications and real-time updates of the purchase-to-delivery process.

9 February 2026
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Reply from Ultimate Mats

Thank you for taking the time to share this feedback. We agree—Sandra Grant consistently provides excellent customer service, combining professionalism, clear communication, and timely updates throughout the order process. We appreciate you recognizing her efforts.

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Quality product at a great price.

3 February 2026
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for recommending our Super Berber Custom Logo Entrance Mat! We’re glad the quality and price hit the mark. Thanks again for choosing Ultimate Mats—if you need anything else, we’re here to help.

Rated 5 out of 5 stars

Easy to communicate with them

Easy to communicate with them, David was quick to get me a proof and made changes promptly. Purchase process was easy and the mat came quickly and looks and works great.

30 January 2026
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the great review!
We’re glad everything was smooth from start to finish — from getting your proof updated quickly to an easy purchase process and fast delivery. Even better to hear the WaterHog Inlay II Logo Mat looks great and is working well for you. We really appreciate your business and hope to work with you again on your next mat order!

Rated 5 out of 5 stars

I was referred to Ultimate Mats by WaterHog.

I was referred to Ultimate Mats by WaterHog because they provide custom sizing. Very good customer service by answering all my questions about custom measurements and follow up once the mats arrived. Easy to roll out and put in place. They are perfect. My Montana mudroom looks SO good now.

26 January 2026
Ultimate Mats logo

Reply from Ultimate Mats

Thank you so much for the kind words—and for coming to us through WaterHog! We’re thrilled the custom sizing worked out and that our team could answer all your measurement questions and follow up after delivery. Glad to hear the mats were easy to roll out and that they’re a perfect fit—your Montana mudroom sounds fantastic. If you ever need another custom size or a different style, we’re here to help.

Rated 5 out of 5 stars

The mat is well made & fits nicely in…

The mat is well made & fits nicely in the hallway.
Great customer service

21 January 2026
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the review! We’re glad your WaterHog Fashion Diamond entrance mat is well made and fits perfectly in the hallway. Appreciate the shout-out for our customer service—here if you need anything else.

Rated 5 out of 5 stars

Quality

Responded right away and kept in contact throughout the entire process from order to delivery. Also, the quality is perfection.

19 January 2026
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the great feedback. We’re glad our team responded quickly, kept you updated from order to delivery, and delivered the level of quality with the WaterHog Inlay II Logo Mat you were looking for. If you need anything on your next Logo mat project—sizes, timelines, or recommendations—we’re here to help.

Rated 5 out of 5 stars

Great Quality, Next Level Service

Quality is always consistently great. The personal attention from Diane throughout the production and shipping process is so appreciated and made things so easy! Highly recommended and we will continue to do business with Ultimate Mats.

8 January 2026
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the fantastic review! We’re thrilled to hear the quality is consistently great and that Diane’s personal attention through production and shipping made everything easy. I’ll be sure to share your praise with her. We appreciate the recommendation and look forward to continuing to serve you at Ultimate Mats.

Rated 5 out of 5 stars

Great product

Great product! First one lasted 7 years!!!

Great customer service.

14 January 2026
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the fantastic feedback! We’re thrilled to hear your WaterHog Inlay mat delivered seven years of service—that durability is exactly what we aim for. We appreciate your support!

Rated 5 out of 5 stars

Awesome to work with

The team was excellent to respond and help get the mats we needed. Great Job!

8 January 2026
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the great feedback! We’re glad our team responded quickly and got you the WaterHog Impressions HD Logo Mat you needed. If we can help with anything else or a future order, we’re here to help.

Rated 5 out of 5 stars

Job Well Done!

My sales representative, Diane Noles, was super easy to work with and done exactly as she said.

6 January 2026
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the kind words! We’re thrilled to hear Diane made everything easy and delivered exactly as promised. Diane has been an important part of Ultimate Mats going on 20 years, and your feedback reflects the care and expertise she brings to every order. If we can help with anything else, please let us know.

Rated 5 out of 5 stars

Ultimate Mats quickly provided us with…

Ultimate Mats quickly provided us with mats with our unit logo. The colors are perfectly matched, the mats are durable, and the quality is top notch.

31 December 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the great feedback! We’re glad your Color Impressions HD Custom Shape Logo Mats arrived quickly and that the color match, durability, and overall quality met your expectations. If you ever need reorders or additional sizes, we’ve got your specs on file and can turn them around fast.

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