Ultimate Mats Reviews 

460
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality, remarkable durability, and wonderful aesthetic appeal of the custom mats and rugs they receive. Many buyers note that these products fit their spaces perfectly and effectively meet their specific household or business needs. Consumers also appreciate the remarkably smooth ordering process and the attentive support provided by the dedicated team. People frequently mention that communication is exceptionally clear from start to finish, ensuring complete satisfaction with every purchase. Additionally, reviewers often note the prompt delivery times, stating that items arrive quickly and in pristine condition.

What people talk about most

Product

People report positive experiences with product, highlighting top quality and durability. Consumers... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the durable and... See more

Order

Clients share positive opinions on order, highlighting simple ordering processes, prompt delivery, and... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting prompt correspondence and a strong... See more

Delivery service

Reviewers highlight positive aspects of delivery service, expressing strong satisfaction with prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When looking for new entry rugs, I came across the Super Berber carpet rugs. I liked that it is for high traffic areas, indoor/outdoor and didn't have the high ridges like our old rugs; that were pro... See more

Company replied

Rated 5 out of 5 stars

Our experience with Ultimate Mats was excellent. The product turned out perfectly, and Diane went above and beyond to make sure we got exactly what we needed. Her suggestions were spot on, and the who... See more

Company replied

Rated 5 out of 5 stars

I was referred to Ultimate Mats by WaterHog because they provide custom sizing. Very good customer service by answering all my questions about custom measurements and follow up once the mats arrived.... See more

Company replied

Rated 5 out of 5 stars

I have ordered from Ultimate Mats on numerous occasions over the years. Every time I am always impressed with the quality of the mats that I have received and the high level of service that has come w... See more

Company replied



Company details

  1. Interior designer
  2. Home Furniture Shop

Information provided by various external sources

Ultimate Mats is a company that is just that: a proud company that carries only the ultimate matting options for any facility, business, or application. We take great pride in our outstanding collection of anti-fatigue mats, entry mats, and logo mats. A very common mistake when it comes to mats is the misuse of a mat for the area it is being used for. For this reason, Ultimate Mats enjoys having the opportunity to educate and guide you while you make your selection for your specific needs and desires for your business. Usually, the premium brands and quality comes with a hefty price, which is where Ultimate Mats stands out from the rest; we have the lowest prices for the best mats around! Our representatives are available and eager to assist you in making the right selection for you and your business.

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

460 reviews

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4.9

All reviews

(460)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect Mats for my Home

Ultimate mats sent me all the samples I needed in order to select the perfect mat for outside my front door. I have these mats in my home already, so I know how good they are.

20 June 2025
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Reply from Ultimate Mats

Thanks for the Great Review. We are happy the samples help you make the perfect choice when purchasing.

Rated 5 out of 5 stars

Great customer service.

Great customer service.
Answered all my questions and sent samples as needed quickly.
Highly recommend this company.

19 June 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great Review! We do our best to be sure you get all your questions answer and provide sample to ensure you can make informed decision before ordering.

Rated 5 out of 5 stars

Order a mat for my garage door

Order a mat for my garage door. It's the perfect size and made to last. Quick delivery. I love it. And it's made in America!

28 May 2025
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Reply from Ultimate Mats

Thanks for The Great Review! All our Mats are proudly made in America. They are all so are made to order so with a short lead time of 3 to 5 business days for most mats.

Rated 5 out of 5 stars

Seamless Experience

Our experience was smooth and seamless. Diane helped us select the right rug for what we needed and we were able to get very close to our color match. This is our second time working with Ultimate Mats and would definitely recommend to anyone who need a custom mat.

28 May 2025
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Reply from Ultimate Mats

Thanks for the Great Review. Glad Diane was able to assist you to select the right rug and was able to help you on the color selection, saving the cost of a Color match fee. With the large select of colors we often can get very close to your desired color with out having to pay for the Color Match.

Rated 5 out of 5 stars

The customer service alone is 5 stars

The customer service alone is 5 stars. They kept me updated with my order from the beginning until it was delivered safely to me. The mat itself is also great. I hope it lasts for years to come. Thank you!

16 May 2025
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Reply from Ultimate Mats

Thanks for the Great Review! We do Our best to personally keep you inform the stats of your order as well as follow up once it delivered to ensure your happy with your purchase. The Classic Solutions Entrance mats last most users well over 5years.

Rated 5 out of 5 stars

Excellent ongoing communication from…

Excellent ongoing communication from initial order placement to product delivery.

16 May 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great Review! We do our best to keep you updated on the progress of the order.

Rated 5 out of 5 stars

We LOVE our new school rugs

We love our new school rugs! They were shipped super fast, and look AMAZING! Staff was super patient with all of our changes and had proofs ready very quick. Thanks for everything! We want more soon!

29 April 2025
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Reply from Ultimate Mats

Thanks for the Great Review! We are happy to make all the changes you need to make to get the perfect design so your mats look amazing. Thanks again for ordering from Ultimate Mats. We are looking forward to working with you again when you're ready for more.

Rated 5 out of 5 stars

Great Company!

I am very pleased with the help, service, communication, and kindness I received from Ultimate Mats. The rugs are beautiful and wonderful quality. Ordering was easy, and my package arrived safe and sound. Great company…highly recommend! Thank you, Ultimate Mats!

26 April 2025
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Reply from Ultimate Mats

Thanks for the Great Review! Glad we were able to take care of your order!

Rated 5 out of 5 stars

Highly Recommend!

Highly Recommend!
I am very happy with our mat purchase and even happier with the customer service. I bought mats for my packing room in my chicken barn and will be placing another order for the other barn as well. The quality is great.

2 April 2025
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Reply from Ultimate Mats

Thanks for the Great Review! Happy that the Orto-1 mats worked well for you. Appreciate the second order!

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, quick turnaround and fast delivery of the finished product. The mats were excellent

7 April 2025
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Reply from Ultimate Mats

Thanks for the Great Review! We're glad we were able to offer you a quick turnaround and fast delivery on the ColorStar Impressions HD Logo Mats with an excellent design.

Rated 5 out of 5 stars

Ahead of anticipated schedule

Ahead of anticipated schedule. Product looks great.

28 March 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great Review! Glad we were able to get your order out ahead of anticipated schedule and the mats look great in your school.

Rated 5 out of 5 stars

Very well made

Very well made, logo looks awesome. So excited to have this in my shop.

12 March 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great Review! Glad the design turned out so awesome.

Rated 5 out of 5 stars

The mat is really nice and fits our…

The mat is really nice and fits our area perfectly. The personal interaction I received confirming the order, tracking, and delivery was very unique.

Edit: yes, unique is very positive!!

10 March 2025
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Reply from Ultimate Mats

Thank you for the great review! I'm glad to hear that you like the mat and that it fits perfectly. I hope you see "unique" as a positive aspect. Except for the first email you receive from Ultimate Mats, all subsequent communications come from our personal company emails. We take pride in personally tracking your order to ensure that you are completely satisfied with it.

Glad Unique it was positive!

Rated 5 out of 5 stars

Quality team, quality product

Very communicative team and great product. Quick shipping as well. Very happy

3 March 2025
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Reply from Ultimate Mats

Thanks for the Great Review! Happy that you are very happy with our communication, product and quick shipping.

Rated 5 out of 5 stars

We love the quality of the mat we…

We love the quality of the mat we received. We ordered the Super Berber, and we're very impressed with how well made it is and how well it looks. The logo is crisp and beautiful. We were able to track shipping, and they were really good about sending emails to let us know where it was in production. All around, a great company - glad we chose them.

3 March 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great Review! We are Glad you chose us too! The Super Berber mat has never fail to impress.

Rated 5 out of 5 stars

Excellent customer service and product…

Excellent customer service and product - turn around and communication was fantastic.

13 February 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great Review! We do our best to get the mats out as fast as possible and keep customers informed of the progress of the order.

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