Ultrahuman Reviews 631

RATING: 1 star

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Bought an Ultrahuman Ring Air directly from Ultrahuman. The ring failed and stopped recording any data. I contacted support through the in-app chat and went through every troubleshooting step they asked for, including a full factory reset. Nothing changed: the ring records absolutely nothing.

At that point I asked for a full refund. This is where the real problem started.

The support team has been completely unresponsive on the actual issue. I get scripted replies like "please hold on while we look into this for you" and "please let us know if there's anything else we can assist you with" — and then silence. When I reply, they ignore me, close the conversation, or pass me to another agent who asks me to start over. Days pass between answers. No one with authority to authorize a refund ever shows up.

I am an EU consumer resident in Cyprus. Under EU Directive 2019/771, when a repair attempt fails I have the right to terminate the contract and receive a full refund. Ultrahuman is not respecting this. They are using exhaustion tactics: stalling, generic replies, dead-end loops, hoping the customer gives up.

Reading other reviews here it's clear this is a pattern, not an isolated case. Defective hardware (battery issues, Bluetooth issues, sensors that stop working), then a support team designed to wear you out instead of resolve anything. Several reviewers report that refunds were only processed after they posted on Trustpilot — which tells you everything about how this company treats paying customers.

What I'm doing next:
– Filing a chargeback with my card issuer for a defective product
– Submitting a formal complaint to the European Consumer Centre Cyprus (ECC-Net)
– Keeping full transcripts of every chat as evidence

To anyone considering Ultrahuman: the ring may work for some, but if it fails you are completely on your own. There is no real after-sales service. Save your money and buy from a company that respects EU consumer law. I deeply regret this purchase and the Ring PRO I had pre-ordered before all this is going to be canceled as well.

Don’t forget water your money. The concept or the idea of getting the ring with no subscription price is great but I got a dead on arrival ring which means it never worked from the get go, never used etc. there “support” is non existent. I went through the appropriate channels with not a single response. The only reason I got was from a bot telling me someone will be in contact within 24/48 hours. I’ve now been chasing it up for 5 days. TO ANYONE LOOKING TO BUY IT DONT WASTE YOUR MONEY

I genuinely cannot believe how unreliable the Ultrahuman Ring AIR has been. This is easily the most dissatisfied I’ve ever been with a tech product.

Since buying it in December 2025, I’ve had constant issues:
- The app crashing repeatedly
- Workouts not logging properly
- Completely inaccurate step counts (including recording 33,000+ steps while I was literally sitting in a car)
- Syncing failures
- And now the ring hasn’t synced any data whatsoever for 5 days

For a product marketed as premium health tech, the software experience is shockingly poor. I tried to give it the benefit of the doubt for months, hoping updates would improve things, but the issues just kept happening.

What’s most frustrating is that these aren’t minor bugs - they affect the core functions of the ring. A health tracker that can’t reliably sync or track activity is essentially useless.

At this point I don’t even want a replacement because I’ve completely lost confidence in the product.

Would not recommend, especially at this price point.

Worst customer service ever.
Speaking to an actual human is nearly impossible. All you get is an AI-parrot that keeps repeating the same thing over and over again.
I’m a new customer and haven’t been able to use my ring yet. I’m thinking of returning it and just getting an oura. At this point, it’s better to pay for a yearly subscription fee than have a ring that doesn’t even work.
It’s been a very frustrating experience.

So i have been struggling with the ring for sometime and the size wasn’t good fit, i reached to them through WhatsApp and oh boy, they offered a replacement right away with the new size. Love it.

I reached out to ultrahuman over the matter that the battery life of my ring unfortunately declined drastically over a short amount of time within it's first year. This was a frustrating matter, but the customer service over WhatsApp took my concern seriously and helped me to solve the matter as well as they could. They issued a replacement for my ring, and I am very relieved to be taken seriously on this matter. The time-span of communication was going back and forth for a few days, but they never took too long to respond to me and we could easily pick it up right where we left off. I am hoping that my next ring's battery life will last me much longer, but over all I am satisfied with the services.

I purchased an Ultrahuman Ring in April/May 2025 and have since experienced repeated software/connectivity failures and ongoing battery degradation across multiple replacement devices.
Over the course of ownership, I have dealt with connection failures, repeated troubleshooting processes, and battery performance deteriorating to the point where the current ring lasts approximately 12 hours only.
The ring has been used carefully at all times, with Chill Mode continuously enabled and removal only for charging, while following all recommended care instructions.
Most disappointing has been the lack of customer support follow-up. I was informed that my case had been escalated and that I would receive a response within 24–48 hours, however more than 4 days have now passed without any update through either the app or WhatsApp.
Given the repeated hardware and software issues across multiple devices, I have now formally requested a refund.

My Ultrahuman Ring AIR developed a major battery failure and would no longer hold a charge for more than about 24 hours.

Ultrahuman support walked me through troubleshooting steps including a soft reset and factory reset. After the issue persisted, Ultrahuman’s own in app support system determined the device was “Coverage Within Policy” and “eligible for replacement” due to a hardware issue.

When I attempted to complete the replacement process, Ultrahuman’s replacement workflow failed due to technical errors, which support later acknowledged in writing.

Ultrahuman also confirmed they cannot ship a like for like Ring AIR replacement to the United States due to current restrictions. Despite already determining the device was within policy and eligible for replacement, Ultrahuman ultimately refused to honor that eligibility determination or provide a direct replacement substitute resolution for the defective device.

At different points in the process, Ultrahuman discussed a direct Ring PRO substitute path, then later reversed course and attempted to redirect responsibility elsewhere after already handling the diagnostics, eligibility determination, and replacement process internally.

I repeatedly asked Ultrahuman to identify the specific policy authorizing them to deny a direct replacement resolution after already approving the device as eligible for replacement within policy. No policy was ever provided.

From my perspective, this has been an extremely frustrating experience because Ultrahuman’s own system confirmed the device qualified for replacement coverage, yet the company ultimately refused to honor that determination after the replacement workflow itself failed.

Posting this so other customers understand what the support and warranty experience may look like if a hardware failure occurs.

UPDATE: Ultrahuman responded and I have continued the discussion by email. At this time, the issue remains unresolved despite Ultrahuman acknowledging the hardware issue, failed replacement workflow, and prior replacement eligibility approval.

*Avoid at All Costs – Faulty Product and Shockingly Poor Service*

This has been one of the most frustrating experiences I’ve had with any tech product — and that’s saying something.

The hardware has outright failed, leaving me without any tracking for over a week. Let’s be clear: this is not a minor glitch — this is a complete breakdown of a product that is supposed to do one job. For a company selling itself as premium health technology, this is frankly embarrassing.

What makes it worse is the response from Ultrahuman. Slow, disjointed, and completely lacking urgency. I’ve effectively been left in limbo with a non-functioning device and no meaningful resolution. There is zero sense that they understand the impact of their product failing — or that they care.

A health tracking device without consistent data is useless. Losing over a week of tracking doesn’t just disrupt usage — it destroys any credibility the product has. At that point, why should I trust any of the data at all?

This experience has completely eroded my trust in the brand. The product feels unreliable, poorly built, and not fit for purpose. The support experience only reinforces the impression that once they have your money, you’re on your own.

For a company operating in the health and performance space, where accuracy and reliability are critical, this level of failure is unacceptable. There are far better, more dependable options out there.

I would strongly advise anyone considering Ultrahuman to think twice. Based on my experience, this is not a brand you can rely on.

The support of this Company is impressive.
I got some issues with my ring due some lack related to battery performance.
Support followed me with my remarks and provided a very fast feedback sharing immediately the shipping information for the replacement.
Furthermore they are also really sensitive to env impact reduction and this is an added value.
Very positive impression.

I’ve been a loyal UltraHuman customer for a little over 2 years and honestly I’m really disappointed with how my issues have been handled.

I’ve had ongoing battery issues with my ring for a long time now, which UltraHuman is already pretty known for. I contacted support about my broken ring and communication was fine at first. They asked whether I wanted a refurbished ring or the new Pro. I explained I’d already had a refurbished replacement before and ended up having the exact same battery issues again a few months later, so this time I asked for the Pro instead. I’ve not heard back in over a week.

I’ve chased this up multiple times, emailed customer service, emailed feedback, even emailed the founder directly, and I’m still not getting any response at all while I’m still having issues with my current ring.

It’s really disheartening because I’ve spent so long recommending UltraHuman to people and giving out my referral codes because I genuinely liked the brand. But after this experience, I honestly wouldn’t encourage anyone to get one.

I bought a ring air in February after reading some positive reviews, and for the first couple of moths it worked well. However, from April the battery life fell off a cliff and I have stopped using it. I had to charge twice a day to keep using it, and even doing that it often died during the night. I requested a replacement on 20 April but the eta for this is a month later around 18 May. Based on this experience and replacement turnaround I cannot recommend unfortunately.

My ring died within a year. The part inside is expanding. Customer service is no help and I just want my ring replaced.

My girlfriend and I ordered two Smart Ring Airs for 800 euros, but the experience so far has been a letdown. Only one sizing kit arrived, leaving us wondering where the other one is. On top of that, we’ve been unable to confirm our ring sizes through the app or email. Support has been totally unresponsive today, and their chatbot only recognizes one ring despite both being placed on the same order. I can’t knock the product itself yet—a friend’s recommendation is why I bought it—but the service is definitely not up to par. We’re currently seeking a quick solution or a refund

RIng Air worked ok for approx 1 year and is now failing with a max of 1 days charge which is way out of line with expectations.

Support after the diagnostics hoops you have to jump through is non existent and not answering at all.

So would i buy another - nope
Do i require a replacement - Yep i want what i paid for
Would i advise anybody else to buy one - Nope just avoid go elsewhere

UPDATE - I am updating this review to reflect that Ultrahuman reached out promptly after this post. They have since issued a full refund for my purchase. While the hardware issues were disappointing, I appreciate that they stood behind their product and resolved the financial side of the matter quickly.
I really wanted to love the Ring Air, but the hardware simply isn't reliable. My first ring died within 2 months after it stopped connecting to Bluetooth. Support was quick to send a replacement, but now the second ring is doing the exact same thing. It’s incredibly frustrating to spend this much money on a product that requires constant troubleshooting and replacements. Also, be aware that they don't allow reviews on their own site or Amazon, so you won't see these issues until you've already bought it. Save your money and look elsewhere.

My ring AIR is down to 36 hours charge now. I've been told that I can have a replacement but the tracking link has shown no movement on this for a week and support is not answering the chat. AI Bot just passes on

Not good really. Cant see me staying with them,

I have my Air ring for one year. This ring is completely useless. It's only good for sleeping in or wearing to church on Sundays. I wore it all day, even while working outside or at home. After six months, it no longer fit in the charger. I’m not sure if the battery swelled or the ring flattened, but I could only put it on charger by forcing it. So, I switched to a smaller charger. After a year, the ring became unusable because the battery only lasted about six hours, even though the app said the ring and battery were fine. Immediately after removing the ring from the charger, the battery capacity dropped to 95%. Ten minutes later, it dropped again, this time to 80%. After a few hours, the app said the ring was dead and wouldn't connect. In my opinion, it's an expensive toy at €379. I also bought an Air Ring for my wife. She's had it for five months. She doesn't wear it to work or outside. She mainly uses it while sleeping. It looks like it has the same charging problem.

I initially got my ring last year, battery life slowly went bad over the course of 10 months even while keeping it always charged about 20%. My first exchange after running through diagnostics with them was simple and got a new ring about a week later. After 3 months with the new ring the sensors stopped working and stopped collecting my sleep data. I again went through the in app diagnostics and eventually was instructed to contact support over email however this time due to it being past the 1 year warranty period they will not replace it. Their solution to me was to offer me a trade-in discount on the new Pro that is available in the US. "Why would I want to continue investing in your product that keeps failing?" was my response to them. My suggestion is to not waste your money or time on this company.

I have the ring over a year now. Very disappointing. I have been re-syncing, re-booting, resetting a lot because the ring sometimes just stop registering (steps, heart rate, etc.).
And although it seems that it registers sooo much, when you try to read the details given it’s almost impossible to understand. Also the ring scratches very easily.
I do not recommend this ring.