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See what reviewers are saying

Rated 1 out of 5 stars

i tried to order a car vac but the advertised discount was only if you order $50 or more. That was not in their add. I backed out without completing the purchase. They have a fake PayPal purchasing me... See more

Rated 5 out of 5 stars

I'm extremely happy buying from this shop online. The clothes are great quality and well fitting and if you sign up you get exclusive discounts. But what I like most is that the brand has developed it... See more

Rated 1 out of 5 stars

@underatedco very dishonest seller, i have ordered two items but only received one, seller indicated my other item is sold out but there was no refund made to me, i have tried emailing their customer... See more

Rated 1 out of 5 stars

Dead company. Although they seem to have massive liquidation sales, their customer service no longer responds to inquiries and you'll be lucky if you receive the merchandise at all. Sent at least half... See more

Company details

  1. Men's clothes shop

Information provided by various external sources

Underated is a men’s lifestyle brand born in the heart of iconic style capital London and elevated by a silent strength and confidence. Our inspiration is based on offering the underrated a voice, the understated a chance and the underestimated an avenue. We came from nothing to make something and our hopes are that you can too. Underated bridges the gap between London street culture and high fashion, encapsulating the essence of today’s youth; combined with the development of individuality. Our core value is to inspire at all times.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

31 reviews

5-star
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1-star

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Rated 1 out of 5 stars

i tried to order a car vac but the…

i tried to order a car vac but the advertised discount was only if you order $50 or more. That was not in their add. I backed out without completing the purchase. They have a fake PayPal purchasing method. They proceeded to charge me twice through their fake PayPal site. Disputing through my bank.

10 April 2023
Unprompted review
Rated 1 out of 5 stars

Dead company

Dead company. Although they seem to have massive liquidation sales, their customer service no longer responds to inquiries and you'll be lucky if you receive the merchandise at all. Sent at least half a dozen emails and not a single response.

29 January 2020
Unprompted review
Rated 1 out of 5 stars

The best scamer !

The best scamer !! They hold items and not even try to talk with customer... and now my items not here so my money too TT dont try to buy to this brand if u want lose your money and time !

2 April 2019
Unprompted review
Rated 1 out of 5 stars

I believe they've gone bust and are…

I believe they've gone bust and are doing their best to scam people out of money before making it official. I bought a coat in their 85% off Cyber Monday sale - a week or so past and then I got an email from a Gmail address saying my order was cancelled due to me being suspected fraudulent. I emailed their addresses on their website which have all been deactivated, I called their phone number which was deactivated, I emailed the Gmail address and got no response, I filled out the online form and got no response, I DM'd their Instagram page and I even found out who the owner is and tried to connect on LinkedIn - and funnily enough I didn't hear anything. If you've gone under, fine but scamming people before Christmas is wrong. I'll be reporting them to trading standards and hope the owner ANTHONY HERMANN gets his justice.

11 December 2018
Unprompted review
Rated 1 out of 5 stars

Underated Co a SCAM?

So I've been following Underatedco on instagram for a couple of years now and have been receiving emails from them for this period of time also. I got an email saying 85% off everything so i'm naturally excited to see what they have on offer. I chose 2 pairs of jeans and checked them out on trustpilot, and the reviews were fairly good. May I mention they are also followed by Rihanna on instagram so I thought they are pretty legit.

I paid £6.95 for royal mail express delivery because I didn't want to wait (Delivery to Central London). Its been 7 days now and I have received nothing. No emails, No texts. I sent 3 emails to 3 different accounts verified by them on their website and all of them bounced back instantly. Even messaged them on instagram to no reply. So i'm just sitting here thinking i've been had.

I wouldn't say *Dont buy from here* however, when a company has no lines of contact after a purchase thats already a huge red flag. Im just lucky I did not pay the full amount and only paid 85% of the price.

Who knows. Maybe they are just taking their sweet time dispatching it and ignoring the express delivery. Who knows. I will give it another week, before contacting the necessary authorities or tracking these guys down myself.

If I receive them this week I shall edit this review and maybe add a star.

3 December 2018
Unprompted review
Rated 5 out of 5 stars

Dope clothes great custy service

I have ordered clothing from underated many times. I love their minimal but unique style. I also love how quickly I received my items even though I live in the U.S. The clothes are also well represented in the website. There was never a disparity between what I ordered and what I received.

16 May 2016
Unprompted review
Rated 5 out of 5 stars

Underated Clothing

Great quality clothing and even better prices. From simplistic collections to awesome Japanese inspired themes; Underated never fails to wow me with their latest releases. If you want to be a trend setter or just require the 'essentials', Underated clothing is a must.

13 May 2016
Unprompted review
Rated 5 out of 5 stars

A great blend of quality & rare styling.

I have been a fan of their designs for years. I think that what they are doing is really above ground and should be seen as a trendsetter for future styles to come. Underatedco past and future work continues to impress me for years to come. Top quality and rare - Miguel

12 May 2016
Unprompted review
Rated 5 out of 5 stars

Incredible products as always!

I am always over the moon with Underated Co., my package arrived on time and the product was very stylish and of high quality. I am 100% convinced I will be making another purchase soon, so so pleased with my new clothes!

12 May 2016
Unprompted review
Rated 5 out of 5 stars

Awesome

Everything that I ordered at underated came out really good , good quality items and exatly as the picture portray too bad no restock but its great that they always comes up with new items to wear . P.s i always get souvienir thanks

11 May 2016
Unprompted review
Rated 4 out of 5 stars

Nice products, good quality

Underated is a brand i discovered 2 years ago. They have really good products with nice quality and materials. Customer service is efficient and helpful but a little bit long to answer.

11 May 2016
Unprompted review
Rated 5 out of 5 stars

Fashion

Excellent customer service , upto safe fashion especially wiith the jeans reasonably priced excellent fit always a please shopping at underated

11 May 2016
Unprompted review
Rated 5 out of 5 stars

My favourite shop

I'm extremely happy buying from this shop online. The clothes are great quality and well fitting and if you sign up you get exclusive discounts. But what I like most is that the brand has developed its own style of clothing which makes it unique and individually different to all its other competitors in the fashion industry. The only negative is items sell out quickly online and I wish they stocked more of those items.

11 May 2016
Unprompted review
Rated 5 out of 5 stars

Best site ever

I'm in the states and been shopping @ underrated for 2yrs and more now and anytime I wear their brand anywhere I get complements and some even ask me about where I bought em and funny thing is I always have some of their 15% discount cards when they add to ya orders so I always give people that ask about my cloths the discount lil card to shop from there too and best thing is I recently made a purchase and I was able to use my Amazon account to make the payment ✌🏿️😎🚶🏾

11 May 2016
Unprompted review
Rated 5 out of 5 stars

Amazing products, amazing brand

I visited the Underated flagship store in Camden over the bank holiday weekend in order to get myself looking swaggish for a party i was attending.

I felt like i was given the VIP service at Louis Vutton. The assistant was helpful, polite and provided me with a variety of outfits to select from, whilst my girlfriend sat down in envy.

Best shopping experience ever!!!

11 May 2016
Unprompted review

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