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See what reviewers are saying

Rated 5 out of 5 stars

I dropped my I-Phone and my screen smashed. Having checked a few other companies I found Simon's price competitive and he fixed my phone and got it back to me within record time. Would recommend thi... See more

Rated 1 out of 5 stars

I Ordered an Xbox 360 disc drive replacement I was told my xbox had been opened so would incur an additional charge I told them it hadnt as I had owned the console since it was new. It then took the c... See more

Company replied

Rated 5 out of 5 stars

I took my sons PS3 in for repair and it was repaired on 2 seperate occasions although both times no promises were made as to how long the machine would last as it was very poorly. I have no complai... See more

Rated 5 out of 5 stars

I was very hesitant at first to use their service to upgrade my ps3 hardrive from 60gb to 250gb. Nevertheless i did some research from a few friends who said they were very happy with their experience... See more

Company details

  1. Electronics repair shop
  2. Computer repair service
  3. Electrical repair shop
  4. Phone repair service

Information provided by various external sources

Undercutter specialises in console repairs such as Sony PSP, Nintendo Wii, Playstation and XBOX aswell as supplying repair parts and other electronics.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

25 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Very efficient service

I dropped my I-Phone and my screen smashed. Having checked a few other companies I found Simon's price competitive and he fixed my phone and got it back to me within record time. Would recommend this company as very efficient and good service.

11 May 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service, many thanks!

I would recommend this company to others looking for Xbox repairs. I delivered the item and collected it a week later. Simon was very helpful. They're a small outfit but offer a good service.

29 January 2012
Unprompted review
Rated 5 out of 5 stars

Excellent laptop repair service and data recovery

I recently used Undercutter when my laptop broke down when (isn't it always the case) I desperately needed it for work. Having gone to Undercutter in a complete panic, I left with the critical data recovered from my laptop, my laptop sent off for repair, and a rented laptop fully loaded with all the programs I needed to see me through so that I could carry on working. A great service at a competitive price - I'd highly recommend.

8 January 2012
Unprompted review
Rated 5 out of 5 stars

Great for PSP repair

I have used Undercutter twice now, both times to repair each of my son's PSP's. The service I have received has been quick and reasonably priced, and has certainly saved me from buying new PSP's!

5 January 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service and would recommend!

I sent my ipod in to Undercutter as I had got it wet. Although they were not able to fix it because it had been water damaged, they were very efficient and polite during the appraisal process.

3 January 2012
Unprompted review
Rated 5 out of 5 stars

Superb experience with undercutter.co.uk

I was very hesitant at first to use their service to upgrade my ps3 hardrive from 60gb to 250gb. Nevertheless i did some research from a few friends who said they were very happy with their experiences. Fitted very swiftly and the communication was great is you would understand i was slightly scared and was always on there case ! Trustworthy service !

3 January 2012
Unprompted review
Rated 4 out of 5 stars

Excellent service & customer care

Reassuring customer care, efficient fast turnaround, fixed cracked phone screen quicker than expected.
Hopefully won't need to repair screen again, would use Undercutter again, would recommend.

2 January 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service each time

I've always received prompt and excellent service from Undercutter each time. On one occasion Simon delivered a large order for a very important client of mine - everything went smoothly, the delivery was on time and the product was first class. Great to deal with and I would definitely recommend Undercutter.

2 January 2012
Unprompted review
Rated 1 out of 5 stars

Annoyed, very poor service

I Ordered an Xbox 360 disc drive replacement I was told my xbox had been opened so would incur an additional charge I told them it hadnt as I had owned the console since it was new. It then took the company 2 weeks to get my console back to be. I then got an email offering to buy my positive feedback for this website! I guess I wont be geting that as the email clearly offers £3 paypal for positive feedback! It just seemed like they didnt care!

31 December 2011
Unprompted review
FotoFantasies logo

Reply from FotoFantasies

Thanks for your feedback. It is common when we get consoles that have had their warranty seals broken, that they have had previous repair attempts. This makes a successful repair much less likely and so we have to make a charge of £15 if the repair fails. This is clearly explained before any charges are incurred and there is no charge if customers do not wish to proceed. Regarding feedback, we may give an incentive for customers who have had a positive experience to leave reviews. We would not ask customers to change their reviews though and so any comments here are genuine experiences of our customers.

Rated 5 out of 5 stars

Very professional

I have dealt with Undercutter on two occasions, both to repair my son's PS3. The first time Simon repaired it and the second time it was irrepairable, but they offered me a very good deal on a new machine. They were courteous, replied to my emails and phone calls and above all I found them very professional.

31 December 2011
Unprompted review
Rated 5 out of 5 stars

Good Service,

Purchased a xbox 360 from this site, an got my xbox serviced on a few occasions, an each time was a easy transaction an good service.

Perry Weir, London,

30 December 2011
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have no complaints as they were very up front with the information and I was also offered a good deal on the repair of my sons PS3.I have no hesitation in recommending them and would be quite happy to use them again should the need arise.

30 December 2011
Unprompted review
Rated 5 out of 5 stars

Saviors!

About one year ago, I broke the glass of my phone (a HTC Leo) and sent it in for repair when nobody else was in able to fix it.
In time and for the money previously confirmed, Undercutter has delivered what promised.

30 December 2011
Unprompted review
Rated 5 out of 5 stars

Extremely Good Service

I took my sons PS3 in for repair and it was repaired on 2 seperate occasions although both times no promises were made as to how long the machine would last as it was very poorly.
I have no complaints as they were very up front with this information and I was also offered a good deal on a replacement PS3.
I have no hesitation in recommending them and would be quite happy to use them again should the need arise.

30 December 2011
Unprompted review
Rated 5 out of 5 stars

Excellant Service & Always Use First For Repairs

Been Using Undercutter for years, had my xbox's repaired every time, always there to ask questions and do there best to help. Reply to emails and keep me upto date with progress, Fixing another one of my xboxs at present.
Reccomend to everyone. Top Notch

Thanks For All Your Help :-)

30 December 2011
Unprompted review
Rated 1 out of 5 stars

Disgraceful

I sent my PSP in Sept 2010 to Undercutter to be repaired and paid upfront. They first said it was motherboard issue then said they didn't have a motherboard available. They said they could keep the PSP and refund my money or they could return it. I asked for it to be returned. 5 months later and there is no sign of my PSP or refund. They don't respond to emails or phone calls. Fagan had nothing on these guys.

I suspect the positive ratings here have been left by Undercutter.

8 February 2011
Unprompted review
Rated 5 out of 5 stars

brillant

sent in a ps3 that had been repaired before they fixed it on a next day service and its been working for over 4 months now and grate customer service would recommend this company to anyone i know

thank you undercutter

21 January 2011
Unprompted review
Rated 5 out of 5 stars

the best service ever

took an xbox 360 here and it was brillant customer service and fast repair time console come back as if it was new

thanks alot undercutter

20 January 2011
Unprompted review

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