Underground England Reviews 

Amazing boots and great customer service! Very quick and nice support regarding size and delivery status!
Fully recommend!

Yes, it took longer than I expected for my order to arrive but I promise you,it was well worth the wait. You can really tell the amount of care and attention that was put into my gorgeous custom made creepers and I’m absolutely over the moon with them. Not a single fault or anything out of place and their customer service was absolutely amazing as well so really cannot think of a single bad thing to say!

Perfect customer service, ordered a pair of triple sole creepers and after realized they were back ordered but was able to get in contact and get a different material type shipped out and delivered within the week!

10/10 best experience. They kept me updated and informed with every part of my custom order. Even before placing the order they made sure I knew there would be a delay. They let me know as soon as the order was started and as soon as it was completed. The shoes far exceeded my expectations and are absolutely amazing. Well worth the wait and beyond comfortable.

It's not how you fall. it's how you get up. Did my order take an obscenely long time to fufill, yes. However, at every step, the team was communicative, forthcoming, transparent, and authentic. More importantly, my custom shoes (and my wifes) are all here now, and we have never gone out and have not gotten multiple compliments. The fit and finish are well beyond the price charged. So, factor the delay as a cost for quality and craftmanship. And if you are still salty, then order more pairs (more regularly) so that every few months you randomly get a pair of swish creeps that you forgot you ordered. As they say, good things come to those that wait, and I have no qualms waiting for kicks from Underground England.

Great shoes, my hairdresser who is on his feet all day wears nothing else (on his feet!)

Great experience with Underground England !
Great shoes, great quality & great team if you have questions or need help!
I recommend at 100%
This IS England

Brilliant communication
Wonderful quality shoes!

We’ve from united state, but today we are so lucky with your company service advisor in the ( Bond St station )His name is Chris he is professional customer service we never forget his smiling face and really detail the direction to help us to take the train and the bus too , we are hundred percent never forget him today .

I have recently placed a few custom orders and am very satisfied with both, they are very busy but Rinna answered all my emails on the status of my custom orders, I’ve placed 4 total and already got 2 and should be getting the other 2 soon, customer service was amazing and emails were answered almost immediately- thank you again
Dan

How should I put it~ As a buyer from mainland China, it is already very difficult to log in to their website, and the shopping process and waiting time for logistics are very painful, but fortunately, everything is worth it after receiving the shoes. But I also suggested that they improve product quality and service quality, and I might become a loyal customer.

The Creepers.....The Creepers are awesome! Wonderfully put together and super smart to wear, they made it all the way to West Australia safe and sound! Customer service was great and will defs be ordering again in the future! Live Long and Prosper Underground England the world needs your rock'n style!

Thanks for getting my shoes to me in time for my vacation!! You guys were right about the colour combination and i am really happy to add them to my collection!

I had I short delayed with my pair of shoes. But they finally arrived at my home. I love the quality of this brand and our the historical influence they have. I really recommend this shop. This is my 5th pair of shoes. I got my first pair 10 year ago and today I still use them, so just imagine the amazing they are.

EDIT: I'm posting an edit as Underground's customer service did reach me out and sent me another pair of boots to make up for the late delivery. I received the extra pair 2 weeks after the call. They explained that they have been relocating their factory and warehouse causing a lot of delay. I received the boots I ordered 2 month later. So it took 4 months to get my boots but I got compensated with an extra one and considering their price (275£) I find this quite fair. I'm thus updating my overall experience back to 4 as the product is very good quality and CS took the time to call me and compensate me.

Original:
***I ordered a 275£ pair of boots in may 2023.
2 months later and over 30 emails with the support I don’t know what’s the status of my delivery. I can’t get refunded because the support is ghosting me.
I basically got stolen 275£. This company is a fraud, avoid at all cost ***

Excellent service from the sales manager after a quick phone call to calm my concerns. Item which was in stock arrived in good time and are great quality. Thanks to the Underground team.

My order was custom made, took for ever to be produced, shipped and delivered but the customer support was amazing. I received answers and updates within minutes. On top my shoes fit like a glove and are great quality!

Do not buy to this brand. I brought a pair of shoes 4 months ago about 350€.. at today i still didn’t get the shoes, the costumer service do not answer to my mail to refound my money… guy they are a group of thieves not buy from this brand….
Ps: sorry for my English

I ordered some boots back in December 2022, and have contacted customer service multiple times for a follow up and requested refund. I'm always told they would speak to the manager, or they will check the status of the custom order. Was told on 3 separate accounts in Dec, March, and May it was currently in the warehouse and in production, and still have received nothing. I've already asked for refund multiple times and always get the run around. At this point I don't even want the boots, or to deal with their business. DO NOT ORDER HERE and report these guys to econsumer.gov and whatever else to get this place investigated. plenty of reviews here complaining about the same issues.

Please refer to my previous reviews of these scammers, particularly 19/4 where they responded and claimed that they were dealing with my issue via email, also a previous review and response where they lied and said I had ignored their messages telling me my boots were ready. Guess what - 7 months later and no refund and no boots! What a surprise! Do not shop here- they will steal your money and when you try to warn others they will first try to report your review as a false review ( nice try, I have all the evidence of your theft and order number etc) and will try to accuse you of lying ( again, try all you want I have evidence of all messages, payment etc) SCAMMERS and THIEVES! Shop here at your own risk!! (Order number #2024326 $406.94 AUD stolen)