Unibet Reviews 

2,611
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 426 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the website easy to navigate, appreciating the smooth user experience for betting and gaming. Many people report a positive overall experience, often highlighting quick and problem-free withdrawals and payouts, indicating a reliable financial process. However, some people were not happy with customer service, frequently citing poor communication and unhelpful live chat. Many also faced account suspensions and held funds, especially after winning, often due to excessive document requests and unclear rejections. A few users also expressed doubts about game fairness, noting low payout rates and less generous bonuses.

What people talk about most

Website

Reviewers mention ambiguous feedback about the website, with some customers praising it as the "best gaming... See more

Payment

Reviewers highlight ambiguous aspects of payment, with many expressing significant frustration over... See more

User experience

Users describe positive interactions with the user experience, often highlighting the app and website as... See more

Customer service

Customers consistently note negative experiences with customer service, often citing restricted or suspended... See more

Product

Consumers find the product to be ambiguous, with some reviewers praising the wide range of games, frequent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while.... See more

Rated 4 out of 5 stars

A unique aesthetic and no communication other than gif like avatar make it easier to focus on what's important in the poker. Would recommend you try.


Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.


Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

3.0

Average

TrustScore 3 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(2,611)

446 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bizarre experience

Bizarre experience, opened the account almost 2 months ago. Provided all the documentation they requested which they have confirmed. With no explanation despite having chased them they won’t let me deposit to be able to have a bet☹️. I opened the account to have a few bets during the 2026 World Cup at this rate the 2030 World Cup is looking unlikely as well! Very strange, I’d love to know why they don’t want to deal with me before I’ve even had a bet!!!!!!

31 July 2026
Unprompted review
Rated 1 out of 5 stars

Extremely long time verification Unibet...

I had an extremely disappointing experience with Unibet UK. Opening an account was quick and easy, but everything changed once I had a significant win.

My account was suddenly restricted, and I was asked to complete verification. I submitted all the requested documents, yet more than two months later my verification is still not complete. During this entire period, I have been unable to withdraw my own money, while customer support has repeatedly told me to "wait" without providing any clear timeline or meaningful updates.

I expected a licensed UK gambling operator to have a much more efficient and transparent verification process. Based on my experience, I cannot recommend Unibet UK.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Great casino

I play on unibet a fair bit and have always had a positive experience
I really feel unibet is top notch it as every game / slot you can think of and it's pay outs are most frequent ,l have played other casino s but always come back to unibet as it is my favourite

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Three weeks ago, my account was suddenly suspended, and I was asked to submit identity verification documents and other requested information. I promptly complied with these requests.
It has now been three weeks, and my account remains restricted. I have approximately £1,500 in the account that I am completely unable to access or withdraw.
This situation is unacceptable. Being unable to access my own funds for such an extended period has caused me significant inconvenience. I request that you investigate this matter urgently and provide a clear timeline for when my account will be restored and my funds released.

13 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look