UNICORN COSMETICS Reviews 

472
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, reviewers had a great experience with this company. Customers frequently mention that pre-glued lashes look fantastic, feel very lightweight, and are remarkably easy to apply for daily wear. Many people also appreciate the exceptionally helpful support team, noting that staff members quickly resolve issues and provide wonderful personal touches. Though some reviewers were not happy with the overall product longevity, mentioning that the lashes started falling off much sooner than expected. A few other people also felt that certain adhesive products remained tacky on the skin, while others reported unhelpful or rude customer service interactions when seeking online assistance.

What people talk about most

Product

People report positive experiences with product, noting that the pre-glued lashes are lightweight, look like... See more

Quality

Consumers find quality to be ambiguous, with strongly divided experiences reported across purchases. Many... See more

Customer service

Customers consistently note positive experiences with customer_service, often praising the quick responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lashes speak for themselves and I honestly love the variety they come in. But in this review I wanted to give credit to the customer service and the personal touches applied to my first order. Not... See more

Rated 5 out of 5 stars

I came across this company a few days ago. The lashes looked fantastic and after doing some research (and checking trust pilot) I decided to purchase the hybrid pre glued clusters. Delivery was fantas... See more

Rated 5 out of 5 stars

I have to shout out Unicorn Cosmetics because WOW. Their pre-glued lashes are honestly the best I’ve ever used (and I’ve tried a LOT). I usually struggle so much getting lashes on, but these ar... See more

Rated 5 out of 5 stars

I recently purchased some cluster lashes for the first from Unicorn Cosmetics I didn’t realise the shipping was going to take the time it stated in the email, however Unicorn Cosmetics is a team of... See more


Company details

  1. Cosmetics shop
  2. Pharmacy

Written by the company

To Feature #UCMadeMeBuyIt 🦄 Creating the extraordinary in makeup 💄


Contact info

4.2

Great

TrustScore 4 out of 5

472 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(472)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best lash company I’ve ever used!

I’ve been religiously buying from unicorn cosmetics for about 4 years now, every year I stock up on loads and throughout the year I get extra ones I really like. They’re 100% my favourite lashes, sometimes I can get a pair to last me around a month of every day use!
In my last order I was gifted a free pair, a free lash glue and a scratchcard for galentines, and won a £15 voucher. Honestly the ladies who started up this company and run it now are amazing and I would highly recommend! Always come so quick, never been disappointed and they’re so affordable!

16 February 2024
Unprompted review
UNICORN COSMETICS logo

Reply from UNICORN COSMETICS

Hey Niamh,

Thank you for supporting our small business and leaving a review!

We are so happy to hear you are loving the products and they are giving you a month worth of use!

We hope you continue to love your products with Unicorn Cosmetics :) x

Rated 5 out of 5 stars

Stunning!!! Such value for money!!

My 3rd pack of “no fluffs given” beautiful lashes I keep them on for a week and they keep amazingly!! I ordered the wrong lashes and Danni in customer service was brilliant swapped the lashes to the correct pair and sent them out instantly! Such a quick delivery - if you love full fluffy lashes I would 100% recommend!!

13 February 2024
Unprompted review
UNICORN COSMETICS logo

Reply from UNICORN COSMETICS

Hello Christie,

Thank you so much for your lovely review and we as a small business are so happy to hear you are loving the clusters as much as we are :) x

Rated 5 out of 5 stars

Honestly the most humble & sweetest…

Honestly the most humble & sweetest people I’ve ever encountered in a small business. Not only is delivery super quick, they go above and beyond to help and even add in a few extra goodies if you’re lucky! Will always be a UC girl now! Ps the lashes and lash glue are phenomenal. Recommended to everyone I possibly can, can’t thank them enough for such a pleasant experience every time I make a purchase.

9 February 2024
Unprompted review
UNICORN COSMETICS logo

Reply from UNICORN COSMETICS

Hey Samatha,

Thank you for your lovely review and we are so happy to hear your are loving the lashes and our glue!

Thank you for supporting our small business :) x

Rated 5 out of 5 stars

Ordered a bundle from Unicorn cosmetics…

Ordered a bundle from Unicorn cosmetics had to get my fave lashes again!! The quality of the lashes are absolutely unreal the best lashes if you’re looking for an extension look. The customer service is great and the team are all so lovely! Ps thanks for my freebie in my order and the lovely note made my day a lot better! jade xx

29 January 2024
Unprompted review
UNICORN COSMETICS logo

Reply from UNICORN COSMETICS

Hello Jade, thank you so much for supporting our small business and leaving us a review. We are so happy you love the lashes as much as we do! :) x

Rated 5 out of 5 stars

Amazing, Thank you!!

Amazing customer service and support from Danni and the team at Unicorn Cosmetics. I have ordered for years through this brand and have never had an issue however in December, Royal Mail lost my parcel. For some reason I wasn’t receiving any communication from Unicorn Cosmetics however Danni did everything she could to get in contact with me and sorted the issue. I received my original order last week with the nicest note from the team, thank you so much!

26 January 2024
Unprompted review
UNICORN COSMETICS logo

Reply from UNICORN COSMETICS

Hello Morgan, thank you so much for your lovely review and supporting our small business. We are so happy you are loving the products :) x

Rated 5 out of 5 stars

Amazing

First time ordering from here after seeing videos on TikTok and the bear brows is amazing!!! Super fast delivery as well - ordered on Thursday night, order dispatched the following day and arrived a day later!

30 December 2023
Unprompted review
Rated 5 out of 5 stars

“Don’t give a fluff”

Bought the “Don’t give a fluff” cluster lashes and they are unreal! Could easily pass as a set of Russians, first time doing my own lashes and feel like a lash tech😂 would defiantly buy again

24 December 2023
Unprompted review
Rated 5 out of 5 stars

5* customer service!

Absolutely amazing customer service from Danni at Unicorn Cosmetics.
My daughter fell and fractured her wrist so following multiple trips to and from hospital, my orders had piled up. Upon opening I realised that the lash base would be too wide for my daughters eye, but I had missed the returns period. I contacted customer services to explain and Danni was so lovely and understanding and accepted my late return, which was so greatly appreciated. Its a rare occurance to deal with a company that doesn't just care about making money. Thank you very much.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Best brow gel on the market

I love this brand and their brow gel.
No glue holds my eyebrows at all like this gel, my hair is very stubborn and naturally falls.
This gel is like glue but without ruining your eyebrows and it doesn't leave that horrible white cast when it sets. 10/10 recommend, my favourite brow gel.

25 November 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service!

There was a simple (very easy to make) mistake with my order and after emailing the team, a member called Danni got straight back to me and amended the error. Brilliant customer service and even threw in a freebie for me, which I very much appreciate but was not at all necessary!

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Bear Brows

Ordered Bear Brows towards end of august on pre order for 8th September.

It went past 8th of September which I didn’t mind as I understood how popular it was it, I emailed to ask when I could expect as I wanted for my holiday. Danni replied asking when I was going abroad and she upgraded my postage for me out of courtesy, didn’t expect it at all but very grateful!

Thank you for your generosity!!

Used the product today and it’s amazing !!🩷

12 September 2023
Unprompted review
Rated 5 out of 5 stars

My all time Favourite Brand

Unicorn cosmetics is genuinely one of the most incredible brands to come into the beauty community. Their products are so lovely to use and the packaging is unique and fun. You really do get the impression that their products are never rushed because the quality is just next level and the creators are so polite and deal with any questions you have in a wonderful manner. Honestly never loved a brand more and can’t wait to see what else they bring to the world of makeup! My personal favourites are all the Russian lashes and the bear blushes 🧸

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Really couldn't recommend enough!

Really couldn't recommend enough!

I had an issue with my delivery, i paid £10 for next day sat del they didnt show, i emailed customer service and dealt with Danni, i never leave reviews but her customer service was amazing. She emailed straight back was very sorry gave me options for delivery and refunded me the charge they arrived next day and with a freebie which i didnt expect or ask for.

The lashes are insane i deffo wont go anywhere else now. Only tiny moan is they dont include the lash glue with the lashes - BUTTT £20 for 4 pairs of good quality lashes is a no brainer!

2 August 2023
Unprompted review
Rated 5 out of 5 stars

Unlimited stars !

Unlimited stars !! Honestly I will always rave about this product !! Really is the best brow product ever. Lasted my whole swim without budging, Ordered another one yesterday came today ! Top service as well as top product !!!! No longer need to get them laminated !! Thank youuuu xx

26 July 2023
Unprompted review
Rated 5 out of 5 stars

I ordered the lash bundle and the bear…

I ordered the lash bundle and the bear brows as well as the glue. Unfortunately, my order got lost in transit. The girls at unicorn cosmetics were straight on the case, keeping in regular contact with me and we’re all so lovely. They resent my order as well as a freebie (which I wasn’t expecting or demanding) which was just so lovely and thoughtful! All the lashes have been impeccable, I cannot believe how decent their quality is! Same as lash glue, I cannot fault it. Bear brows extreme is also amazing and I will be purchasing here regularly! Top quality products as well as prompt and genuinely caring customer service is very rare these days! Unicorn cosmetics have secured a very loyal customer, cannot praise them enough! Michelle ❤️xx

4 June 2023
Unprompted review
Rated 5 out of 5 stars

Fast shipping and great products

Fast shipping and great products. I already loved the bear brows, but decided to try the bear lip oils, and the peach sponge/slice and they didn’t disappoint!

2 January 2023
Unprompted review
Rated 1 out of 5 stars

Terrible customer service and products.

I’ve been a customer of this company and have purchased lashes in the past which I thought were great, however, I purchased the brow bear balm a couple of months ago and didn’t open/use it as I was finishing up using another brow product. Upon opening this product a few days ago, fresh out the box and it was hard as a rock and had formed mould-like spores. I contacted the company and they flat out refused to replace/refund the product which I think is such bad business practice. I feel like I’ve wasted my money on a product that I never got to use and for that reason i this is the last time I’d be supporting this brand. If you are going to purchase their products just be warned that they refuse to take any accountability for the horrible quality of their products. Customer satisfaction should be top priority and I didn’t get that from this company. Awful customer service and makeup products. 0/10.

21 March 2023
Unprompted review

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