UNIQLO Reviews 

AVOID! Terrible customer service & warehouse issues.
The warehouse lost my return, but no refund is given.
I returned a bag with 4 items. The parcel clearly reached the warehouse, as 3 items were processes, but one item got lost in their warehouse.
I am absolutely sure all 4 items were in the bag that was returned, they clearly are not at my house.

I wish if i can give 0 star, website a slow size are unreal, shipping was okey but to exchange is a mission impossible

Sold me a defective shirt. When I went on a customer service chat to try to exchange, I was asked to provide proof. I took a picture and sent them “proof” and was told to return item and order again. The item was no longer on sale so they said I “might qualify” for a $10 gift card - no guarantee. No option to just exchange and have a non-defective item sent. I’ve been a customer for 10+ years but I’m DONE. Their customer service is more like CUSTOMER WORK. Stay away unless you like disappointment and terrible customer service.

Lovely products until one arrives that you need to return and it starts costing you.

I bought a cashmere cardigan in the sale and was very excited about receiving it. When I tried it on it was tiny so I had to return it. My refund took forever to come through. I had paid £59.90 and they took off £6.95 return fee I had paid by Klarna payments which made the refund really confusing. It ended up looking like I had hardly had any refund at all. The whole process was incredibly slow and I don’t think I will be buying anything more from UNIQLO because of this. My delight in finding them soon diminished. It would have been cheaper for me to take it to the post office and return it, but I was stuck with their returns process.

I really like what they are trying to do. I love simple unbranded classic casual clothes. So far I have only bought linen mix trousers and a cotton shirt. Both were well made. They are not fantastic quality but good for the price paid. The shopping experience does miss the human touch with self service till but it works.

Horrible company. The tracking number is super long, they continually advertise items that aren’t even available and it takes a long time to get what you do order. Customer service is nonexistent. I did go thru PayPal, maybe they can help me get my money back for my order that never even shipped.

Items are lovely quality and delivered promptly. However sizing is strange and most things are too small. Refunds are very slow and stressful. Stick to M&S, QVCUK etc.

I personally love there clothing high quality

Truly awful company with the worst staff you’ll ever encounter
Have a ridiculous policy that if you order online and collect from a store ,if there is anything wrong with it you have to post it back to UniLOW and can’t return it in any store even the one you collected it from.
So Beware -I won’t be buying a thing from them again!!

I explicitly ordered a pair of Selvedge Jeans and requested a traditional clean chain stitch hem. Instead, the fulfillment team hacked them off and sent a completely raw, unstitched cut-off hem that is prone to immediate unravelling and fraying. To make matters worse, customer support is actively gaslighting me. I opened a support ticket and was promised a timely update. I had to manually follow up more than 48 hours later because I never heard back from them as promised. When I finally forced a response, the representative explicitly claimed that a raw, unstitched cut-off hem is "correct" and matches what I requested. A frayed raw edge is completely different from a locked vintage chain stitch. Uniqlo ruined a brand-new pair of premium jeans, ignored their own service windows, and is now using automated policy lines to refuse an exchange for a blatant fulfillment error. Unacceptable customer service.

I had some problem with the the jacket I bought took it back to the store. Then I returned it and bought some thing else
Dev was very helpfull v.happy with the service

awesome clothes and attire, love it!

My husband and I bought puffajackets from them on same day. He has worn his daily, mine only a handful of times 1-2hrs. The padding has separated into cotton balls making the jacket basically 2 layers of nylon material, no warmth, no waterproofing. I wrote to them, sent everything they asked for-photos, purchase evidence, washing details (only rinsed and dried naturally as per instructions). They would not accept any liability. It is clearly a manufacturing fault, I would have had the jacket again. However after there unhelpful dismissive attitude, I won't be dealing with them again.

Terrible customer service. Bought a linen top. Washed once according to label instructions. Shrunk a lot. Customer service like to ask a million questions back and forth via email pretending the "solve the issue", and refused to refund me in the end anyway. Waste of my time. Meanwhile reviews for this top kept coming in with people having the exact same issue as me. Won't use again

Returned my item, have full proof, and Uniqlo’s own tracking shows they received it — yet they still refused my refund and closed the case. Absolute joke of a returns process. I wish I’d read the negative reviews before ordering. I will never buy from Uniqlo online again.

I currently use their app here in the Philippines and it seems unreliable. Some items are labeled as out of stock even though it is available in some of their physical stores. I don't see the purpose of having the app if it isn't updated at all and it also gives inconvenience since I have to visit the store myself just to check certain items are available or not.

Returns to Uniqlo when bought online can not be made at the store. You have to pay for postage to return.

I ordered something online from Uniqlo. I have been at home for two days and each day I’ve had an email saying it’s been delivered. Then I’ve just had one saying they couldn’t deliver it to me and it’s been returned and I’ll get a refund. So disappointing.

1. Went to collect parcel on 24 November 2025. It was not there - which I was cross about, having gone there especially. But I was assured by staff & manager there that it would be refunded. I did not check ( yes, I’m an idiot) but all other refunds from Uniqlo have been OK & I trusted the process… Fool that I am

2. Last week I discovered from looking at my account, that I hadn’t been refunded. So contacted Customer Care through their Chat Process. Explained what had happened etc. Asked for transcript of conversation which has not been supplied - although promised - and a supervisor to contact me. Which also has happened.

3. Today I was told that a refund would not happen, despite the fact that I could not collect my order which had been delivered BUT was returned before the date that an email assured me it would be there until.

So Uniqlo: you have stolen £34.90 which I paid for an order YOU DID NOT SUPPLY, AS I COULD NOT COLLECT.

I will not shop at Uniqlo ever again until this situation is resolved, which saddens me deeply

What saddens me more, is that a company treats its customers in this way

I recently had a frustrating experience with UNIQLO that has left me questioning whether I want to shop there again.

A while ago, I purchased a pair of trousers and requested an alteration as they were too long. I paid and was given a receipt to collect them the next day. When I returned, I was told that my order had been lost. The staff had to process the order again, and as a gesture of goodwill, I was promised 10% off my next purchase. The gentleman assisting me even wrote this on my receipt.

I came back the following day to collect the trousers, and thankfully they were ready. However, the situation took another disappointing turn during a more recent visit. I made another purchase and presented the receipt with the handwritten 10% discount promise. The cashier told me they were not allowed to apply it and called the manager over. Despite me clearly explaining the situation and even describing the staff members involved at the time, the manager refused to honour the discount, saying it was not something they could do.

This was extremely disappointing. Not only was my original order lost, but the promise made to resolve the issue was not kept. This has seriously affected my trust in UNIQLO. Customer service should be about reliability and keeping your word, and unfortunately, this experience showed neither. It makes me question their commitment to customer satisfaction and whether I should continue shopping there in the future.