UNIQLO Reviews 

Happy with the company and clothing so far! Hope it lasts as i can see quite a lot of bad reviews. My experience have been good so far though!

This is the second time I've made an online order. I came here to see if I was the only one having bad experiences with their delivery. These guys straight up lie. They leave parcels in unattended lobbies, lie that they came which is evidenced by the door cam and are intransigent, rude and conceited. I have every intention of writing to their UK CEO. The service offered both by customer service at Uniqlo and DPD is the worst I've ever encountered.

I dont get why people write bad reviews about them

Customer service is horrendous! Package mailed back over 3 weeks ago…still no refund! Have chatted with agent at least 3 times and one time directly with agent. Was told the refund would be escalated and yet still nothing is happening. The just copy and paste canned replies and customer service is very slow. Don’t recommend EVER purchasing from them!!!!!!!!

Köpte ett par byxor som användes fåtalet gånger innan dragkedjan av allt gick sönder i gylfen, kontaktar kundtjänst som skriver att dom tyvärr inte kan hjälpa mig. Byxorna är inköpta strax över ett år sedan och använda en handfull gånger. Många märken lämnar livstidsgaranti på just dragkedjor, men Uniqlos kundtjänst hävdar att detta är "wear and tear" så förvänta er ingen hjälp eller vidare kvalitet, fast fashion slit och släng.
Uniqlos svar
After carefully reviewing this faulty item claim, the condition of your item has not been deemed to be the result of a manufacturing defect.

Due to the timeframe of when the item was purchased, the condition shows that this is generic wear and tear.



We are extremely sorry and regret to inform you that we are unable to assist with your request for a refund for the Wide Chino Trousers.

Absolutely awful experience of shopping with this brand. Stay away!
Ordered a merino jumber stated as of Grey colour. They sent me an absolutely different product sewed with grey and brown threads that looked horrible and cheap.
The other black merino sweater came almost transparent that is of no use in winter.
I had to pay the shipping costs from Portugal back to them in Germany, and then they didn't return me the shipping costs neither for the return, not for the order, althoug both products were not as described.
Their answer to my request of refunding the shipping costs:
Thank you for contacting UNIQLO and thank you for sending us the images and information we had requested.



We apologise for any inconveniences caused to you regarding the

100% Merino Ribbed Turtleneck Jumper GREY in question.



We are extremely sorry and regret to inform you that we are unable to assist with your request for a refund of the shipping fee for

100% Merino Ribbed Turtleneck Jumper GREY, M as the color is same with what you ordered.



Thank you for getting in touch with us with your query. Regrettably, we extend our apologies for being unable to assist further with this particular matter.



Kind Regards,

Beauty @ UNIQLO Customer Care

They send me jeans with holes in them. I contacted them to exchange it with new one without holes, but they don't want to do it. I have to ask a refund and do another order. But I will have to pay for shipping because the item alone is not eligible for free shipping.
I asked for a code for free shipping because it is not my fault if they send me something with holes.
Since then they ghosted me.
I am very disappointed.

Seems like there's enough 1 star reviews, pointless me sharing my awful experience. 2 months and waiting for a refund for a lost parcel.

I contacted the customer service because the parcel delivery company lost my return. Mid conversation the agent from Uniqlo asked if I could fill in a review for how I thought the help was, and she just left the chat. Very rude and absolutely not helpfull at all.

Unfortunately I can’t give no stars which is what Uniqlo deserve. I will never purchase online again. I’m still waiting for the refund for the return I made on 17/11/25, despite calling them. Customer Service are a joke. Are they trying to scam customers?

Bought a coat for £70 and 6 months after the purchase the stitches came off. Customer service do not want to own the problem and consider it as wear & tear. They offered me to repair and I had to pay for the repairs for the fault that developed that was due to the poor quality stitching. Now the product look even worst and cannot be worn. The Customer service would not own the issue and have asked me to contact citizens advice. How low can you go that you want customer to take a legal route to resolve a very small prodyct quality issue.

I have never experienced such a bad customer service in my whole life, and I do quite some online orders (Belgium)

I bought 2 items that I returned mid December. The return never arrived. I have already contacted the customer service over 10 times. I was supposed to deliver more information by email which I did the following minutes. I didn't get a response for over a week. After contacting them they told me they will start the research because it hadn't even started yet, and they confirmed. Again, no response, even though they told me I would receive more info in 24h. Contacted them again on a Monday, then I found out that the research was never started by the previous person. Then that person finally started the research and I received a confirmation email, which stated it takes 3 days for the research to be finished, and they told me again it would not be so long. That Friday I contacted them again, I would receive an answer that same day. Again, nothing. Contacted them on Sunday. They told me no research has been started. After pushing myself then they found out it was indeed started, but they cannot see any more info so I have to chat with them again next week. It's now already the end of January, and have been in contact with them since end of December. I always have to follow up myself and everytime I receive wrong info and they tell me something different. I hope by the beginning of February this issue is finally solved or I will be taking legal actions. They are the most incompetent customer service I have ever experienced and I want my refund.

The best punishment for such stores is to boycott them. Don't buy until they are bankrupt. They should learn to at least respect the customer for the overcharges they charge for their cheap Chinese-made goods. They charge the customer 150 pounds for the same jacket that can be purchased for 15 pounds, and then they don't provide easy after-sales service to the customer. This arrogance has only one answer: boycott everyone from buying from such stores.

Bought nearly £500 worth of items.
Loved the styles- but- a big but- not worth the the price! Very poor fabric quality. Wish I’d seen the reviews before entering the store! Not eco friendly at all! Stay away from this brand.

We contacted the customer service after receiving the wrong item- wrongly labeled of size & color - and was asked to chose between 1. A replacement item or 2. A refund.

We replied with - replacement item of the original order. Here is what the customer service’s reply (very very disappointing & unhelpful):

We’re very sorry to hear that you have received an incorrect item in your parcel. Unfortunately, we cannot reship the item, but we can offer you a refund upon the return of the incorrect item received.

The returns fee of £2.95 will be waived for this return.
Alternatively, you can exchange the item in any UNIQLO store.
You are welcome to reorder the items again at your own convenience.”

We have been loyal customers to UNIQLO in the past 10 years from Asia to Europe. We are sorry to say that how the European/UK runs the business is a shame to their mother company in Japan.

40 days after returning the items I still don't have my money back.
They won't provide the details for a complaint either.
Scammers

If I could give 0 stars, I would. Absolutely unacceptable experience at UNIQLO Kalverstraat.

A pair of trousers became defective in less than two months of normal use. This is a clear quality failure. What makes this even worse is that the staff openly acknowledged the product was faulty, yet still refused to offer any form of help or solution.

The behaviour at the return desk was rude, dismissive, and borderline contemptuous. The supervisor’s conduct was even more alarming: unprofessional, indifferent, and completely lacking accountability. Despite recognizing the defect, the supervisor showed zero willingness to act, making it painfully clear that customer service is not a priority in this store.

For a brand that positions itself as reliable and customer-focused, this was an outright failure on every level: product quality, staff attitude, and basic respect for the customer.
This experience has severely damaged my trust in UNIQLO, and I will think twice before ever shopping here again.

I am extremely disappointed and frustrated by this experience. I purchased an item on 27 December and the company clearly states a 28-day return policy. I am still well within this period, yet returning the item has been made unnecessarily difficult and stressful.

Instead of honouring their own policy, I have been met with delays, poor communication, and what feels like complete disregard for me as a customer. A straightforward return has turned into an exhausting process that should never have happened.

This has left me feeling ignored and disrespected. No customer should have to chase, explain, or justify a return when they are clearly following the company’s own rules. The lack of accountability and customer care is unacceptable.

This experience has completely damaged my trust in this company. I would strongly warn others to think twice before purchasing, as even basic consumer rights are not respected.

Online order was WRONG item. You’re at fault!
Returned the item on 10 December. Where is my REFUND.
Appalling experience and NEVER again UNiGLO.

This is the worst customer service I have ever experienced. I was only able to chat with a “live” agent for 5 days who told me they would resolve the issue. They did not. After finally reaching a supervisor they refused to replace the damaged item.