United Reviews 132

Flew with them NY-Chicago-Washington, and all was perfect)

United said I would be stranded in Chicago for 2 days, no hotel accommodations, sleep and hang out in the airport for 2 days.

I had to be in KC for work, so I got a rental car and drove myself to KC.

United declined to cover the rental car, and the whole experience was a disaster of customer service.

Fly any other airline.

When justfly.com missed book my trip. United advised me to contact them. So, I did. Justfly.com wasn't helpful. HOwever, the attendant advised me to go to United.com. I found a flight out for the funeral I needed to attend the same day departure and minutes apart from the flight that I booked with justfly.com and it was only $60 more than the justfly.com flight. Very economical and easy to purchase. I would use them again. The flight attendants were wonderful as well. I recommend flying United airlines.

I found the website easy to use. I was able to see all my choices clearly, each labeled well with prices. The prices for a short flight from Chicago to DC were a bit pricey, but everything else went well.

Have flown United mainly for Business in Business class.

Last week I flew to Chicago; Economy Plus. I have to say the service by the crew has always left a lot to be desired but this time it was unreal.

On the way out, during the 'lights out' period I wanted a drink. I even got out my seat to go to the galley as to not make too much disturbance. I got to the galley where a member of the crew just blankly looked at me and said "what?" in quite a rude tone.

When it came to the food service, the attendant, when I asked what the choices were said chicken and vegetarian (quite vague I thought). I asked if she could elaborate and her response what something to the effect of "I dunno, it's airplane food right. I wouldn't eat it personally".

I can't believe United have staff with these kind of attitudes on their flights.

I also forgot to mention they cancelled my outbound flight less than a day before. Luckily I had not gone to bed yet when the cancellation email came through which meant I could rebook onto the only other flight that day.

Also they charged me for an upgrade I never selected on their website. After nearly an hour in total on the phone across 5 calls I finally managed to get a refund agreed.

Overall a pretty poor level of service beginning to end.

If it wasn't that all my miles were with United I'd probably use another airline.

August 7'th we where outbound from London Heathrow to Los Angeles on UN935 , we had several issues

1) the plane had to do an emergency lending after 2 hours in the air, due to sparks in wirering on 1'st class, when we landed there where no organization and the crew on land had no information for the travelers. I later learned that since United is a low cost airline the do only requeired maintanece to keep ticket prices down.

2) we had a 24 hour delay and was routed over New York, United crew promised that all hotel cost food etc would be paid for, I filed the claim August 8'th I have had no one handle my claim yet and have 500$ waiting for a refund on this account. They say up to 30 days unacceptable at any time !!! Today is August 22'nd 2015


------Issues on return flight -------
Return flight August 22'nd Los angles terminal 7

1) the lady at the check in counter gave us wrong bording cards for a non traveling passenger and checked one of our bags into the non traveling passenger dispite having seen all travelers passports.

2) we are a family of 3 traveling, me my wife and our 2 year old girl, United did no effort whatso ever to trying to seat us together, which resulted in my wife and kid being seated together and me in an isle far away. My wife is pragnant 7 months and I had to go help her change diapers on our daughter, one of the flight attendants was rude to ask me if I could please limit going across helping my pragnant wife.

I should mention that our reservation number with United had 4 seats reservations, one was my fathers and he ended the holiday earlier, with 4 seats reservations that couldn't even manage to seat family together ( well they didn't even try )

3) I should also mention that United wanted to charge us for our free prepaid check in luggage, we paid nothing when we flew to Los Angeles and they wanted to charge us gooing back.!

I am now on the airplane writing this in frustration, I hope that anyone reading this will stay away, next time I will defiantly pay more and go with a serious airline like Lufthansa or klm

I regret deeply that we traveled with United and will never do so again EVER

Now I know that having employee flight privileges is just that, a privilege. However, when you pay $500 in taxes and just get bumped from one flight to the next, to the next and so on, due to United's overbooking philosophy/policy and end up paying $500 for a flight it is just totally unacceptable, not to mention potentially fraudulent! I am now about to miss an international connection, pay for a flight on another airline to get to where I should now be and then have to sit for 18 hours to wait and see if United will actually allow me to use the flight privilege to get home! But never mind me, I have witnessed at least 60 other 'customers' being 'bumped', due to overbooking.
Now hear this United, if you want to keep your customers, stop overbooking your flights or put on more airplanes.

I flew with United Airlines from the US to the UK for business purposes.
My flights were on time and my luggage arrived as it should have, so the basic requirements for a flight were all met. If you just want to get from A to B, the airline seemed to be fine, at least for me (although I've read lots of negative reviews about United elsewhere).

However, the service is very bad compared with other airlines, sometimes ridiculously bad. Thus, if I have the choice in the future, I won't fly with United again. Just to put this in perspective - I fly with Ryanair a lot and I have to say their service is much better (because it is reliable and predictable, as long as you stick to the rules).

As most airlines, United offers passengers to select a seat online in advance - I was trying to do that well in advance, but I had only about three options, middle seats and aisle seats. I had wanted a window seat. It was a relatively small aircraft, so one out of three passengers could have a window seat, which is a lot.

I tried again at check-in, at the United counter at the airport and on boarding the aircraft - every time I was asked to pay US$ 170 for a window seat! Any other airline lets you choose a window seat for free! They are really trying to squeeze money out of you at every stage, even though their flights are not cheaper than other mainstream airlines (e.g. Aer Lingus, British Airways).

When I was in the aircraft, it was obvious that most passengers on window seats had not actively selected a window seat - even when we were flying directly over Manhattan, they would rather watch a movie than look out of the window. Some of them may have preferred a window seat to avoid having to get up when their neighbour needed to go to the toilet etc. but I am convinced that this didn't apply to all of them. I would also assume that not everyone was familiar with the seat selection process online, which requires slightly more advanced knowledge of flight booking processes.

Rather, the most likely explanation is that United had allocated them there, so they would block the free window seats to those passengers who would want to select them online, hoping that these would then go on to purchase a window seat in a more expensive area of the plane (which they call "economy plus"; plus stands for "more expensive").

On one United flight food and drink cost money, on another one it didn't. That was confusing and inconsistent. I was really thirsty on the flight where it did cost money. United is not a discount airline, so they should really always include food and drink, or else radically reduce prices (as Ryanair does).

The touch screens in the aircraft didn't work very well, the old system with buttons which other airlines use is much more reliable. Movies were frequently interrupted and it was hard to click on anything with this touch-screen.

Finally, it's the first time in my life that I've been insulted by service personnel. This honour goes to United as well. I was half-awake when a stewardess asked me whether I'd like juice or water to drink. She didn't understand me when I said juice, OK, fair enough - it was really noisy, I had just woken up, it was 5 am or so, this can happen. To make things easier, I just took a cup of juice, since it was just there anyway. She then went on to complain to all the other passengers about me and said - "look at this guy, I can't understand what he says, I couldn't read his lips, oh my god, his accent is so strong!" honestly, what the hell. I didn't insult her in any way and this is someone working in the service sector. I live in the UK, I've never had any problem communicating myself with anyone. Of course I don't have a North American accent, but this was about getting "water" or "juice", come on, how could you even infer an accent from a single word said in a very noisy environment. I could have never imagined such a low level of professionalism from a person who works in the service sector. "Don't insult your passengers" should be the first rule flight attendants should learn, I would think. She can think what she said, but never say it out loud.
Goodbye United, I won't come back!

the flight was delayed and i was late for my doctor appointment because of that!!!now i need to be in a waiting list for another week! absolutely dissapointing

Their level of service and quality of product need to improve. They can't rely on a business model that everyone else is using and perform worse than their competitors. They either need to develop better products and services, provide more value for customers, or else. Horrible experience on my last trip. They cancelled my return ticket saying that I was a no-show for the outbound flight although I sat in my seat in the outbound flight and even gate-checked a bag. They wasted more than two hours of my valuable time during my trip and caused a lot of stress. They didn't even know how this happened. No one apologized to me for their mistakes as of date. Their agents thought I was lying or I was the one who made the mistake. Incredible.

as a frequent business traveler, I only take United because I live in the Houston area. it just seems to me like the whole operation is in shambles and their employees simply do not care about customer experience.

Unbelievable experience and rude customer service desk. Never fly this one in the future

I haven't even flown with United yet, but so far they've made me re-book my flights 3 times, and there's still another 3 months before I fly. I booked a return flight to the US from the UK in January, I went on-line in March to check some details to find that my flights had been changed and my seat upgrades had been cancelled with no refund. So I re-upgraded and chose new seats, a month later I checked again, the flights had changed again, still no warning or refund, so yet another, re-select the seats and pay the upgrade fee again, 1 month later, same thing. Each time I re-upgrade my seats my bank charges me £1.50 for each transaction (United put each seat on each flight through individually from the US whereas the original booking was taken from the UK). In terms on transaction costs alone I'm down around £18, if you add to that the fact that not a single cancelled seat hasn't been refunded then it's around £250. I feel a small claims court action coming on.

Book international and domestic flights with them and yet they wanted to charge us for internal baggage even though we had already paid to get our bags into the USA - staff on the phone and at the airport were very very poor and unhelpful - on another note the staff were looking miserable at Newark and Orlando so they probably hate working for them. The biggest irony is them showing a video before you take off with various CEOs of the company telling you how much they care - nonsense!

I had a flight booked from heathrow to cancun which went via Houston. The staff were unhelpful and rude they were more interested in feeding themselves.when we got to Houston for an internal transit it took two hours to get through passport control and almost missed the connecting flight.

If you want to go anywhere you never take a ticket from United Airlines.

We purchased tickets in March for a flight in June. Within 3 weeks, they had canceled our return flight without notifying us. I had to get on the phone for over an hour and get a return flight set up.

While waiting at the airport for our return flight, about an hour before we were to leave the flight was pushed back to 11:30 from 10:12. This would cause us to miss our connecting flight in Cleveland. By 11:00, the flight had been pushed back to 12:30.

The individual at the desk was able to put us on another plane to get home. I am very grateful for that, just wish that I hadn't been given a seat in the last row next to the engine for both parts of the trip home. Never flying United again!

We felt that United did not care about its customers, just the money that they had received from the purchase. Whatever happened to honoring your contract?

I regret having booked my flight from San Francisco to Honolulu with United Airlines. I paid $3,247.43 for a 1st class seat, hoping I would have a comfortable flight. But I was so disappointed when our flight was delayed for 10hrs and all they can say was the aircraft hasn't arrived yet. No food or lounge was offered. The long queue to check in took us 1 1/2hrs. The flight was supposed to leave at 4:40pm on April 1, 2012, we left at 2:30am and arrived at our hotel 6:00am. The 1 night we paid at the hotel was wasted. The aircraft was so old, and the food, chicken with tomato paste tasted so bad. The seats are wide but can only be reclined not more than 45degrees. On the way back, the flight was once again delayed for an hour or so. Although they compensated us with 17,500 miles, the experience was traumatizing, they can never repay the time wasted.