We were very happy with the sales team and the fact they would hold the carpets and flooring until we were ready as we were renovating. We had most carpets fitted in one day and as the hall still need... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A great experience at the Boston , Lincs store shopping for stair, landing and bedroom carpet. Looked after brilliantly by Matt, very knowledgeable, honest and friendly. Answered all questions expertl... See more
Company replied
Very helpful staff at the shop and also the chap who came out to measure and price the carpet and laying of it. Then the carpet layer who came to do the job was excellent couldn’t have asked for anyon... See more
Company replied
Went in asking for help fitting flooring into a newbuild house, friendly and welcoming staff, great honest advice from Chris especially, even came and measured the rooms for me too. Lots of choices in... See more
Company replied
Company details
- Carpet Retail Shop
- Bedroom furniture shop
- Flooring Shop
- Home Furniture Shop
- Living room shop
- Mattress Shop
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
45 Main Ridge East, PE21 6ST, Boston, United Kingdom
- 01205 358700
4.6
Excellent
323 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely no problems from start to…
Absolutely no problems from start to finish very helpful and on time 👍
1 April 2026
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Steve, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Boston store.
Thank you so much for the recommendation. We hop to assist you again in the future.
Overall happy but could do better
We were very happy with the sales team and the fact they would hold the carpets and flooring until we were ready as we were renovating. We had most carpets fitted in one day and as the hall still needed doing the fitter stated he would leave the door bars for when that was done. It wasn't until the fitter came to do that we found out they should have been fitted when the bedroom carpets were laid. Also the living room carpet was starting to bulge it transpired the original fitter removed the gripper from under the radiator and tried to glue the carpet clearly didn't work.
24 June 2026
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Anthony, thank you for taking the time to leave your feedback.
We're pleased to hear that you were happy with our sales team and that the flexibility to store your carpets and flooring during your renovation was helpful.
However, we're sorry to learn about the issues you experienced with the fitting. The door bars should have been discussed and installed at the appropriate stage, and we understand your frustration at only discovering this later. We're also disappointed to hear about the problem with the living room carpet.
We appreciate you bringing these matters to our attention, as feedback like yours helps us improve our service. We would welcome the opportunity to discuss your experience further and ensure any outstanding concerns have been fully addressed. Please contact our Boston Store directly or alternately email customerservice@unitedcarpets.co.uk if you would like to speak with a member of our team.
Thank you again for your feedback.
Chris the sales person was very helpful…
Chris the sales person was very helpful explaining all the details about the carpet we chose after his advice and the underlay. Excellent service.
23 June 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hello David, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the overall service that you recieved from our Boston Store.
Thank you so much for your kind recommendation. Take care.
A great experience at the Boston
A great experience at the Boston , Lincs store shopping for stair, landing and bedroom carpet. Looked after brilliantly by Matt, very knowledgeable, honest and friendly. Answered all questions expertly. Most of all ,not at all pushy. Highly recommend.
14 June 2026
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Alan, thank you for taking the time to leave a review.
We're so pleased that our Boston store could meet your expectations and provide you with a great service throughout. We're so pleased that you're happy with the overall service that you recieved.
Thank you so much for your kind recommendation. Take care
Stair carpet renew
Very helpful staff at the shop and also the chap who came out to measure and price the carpet and laying of it. Then the carpet layer who came to do the job was excellent couldn’t have asked for anyone better, very good experience.
14 May 2026
Unprompted review
Reply from United Carpets & Beds - Boston
Sharon, thank you for taking the time to leave a review.
Its a pleasure to hear that our Boston store could make your experience with us a positive one!
Thank you so much for the recommendation. Take care.
Disappointed with the mess left by…
Disappointed with the mess left by fitter
12 May 2026
Unprompted review
Reply from United Carpets & Beds - Boston
Good afternoon Cheryl, thank you for taking the time to leave feedback.
We're sorry to hear that your experience with the independent fitter did not meet your expectations. We would like to hear more about the service you recieved. Please email customerservice@unitedcarpets.co.uk or alternately contact our Boston Store directly so we can look into this further.
Kind Regards
The United Team
It was a rental house he did for me did…
It was a rental house he did for me did a great job
14 April 2026
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Garry, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Boston store.
Thank you so much for the recommendation. Take care.
Reply from United Carpets & Beds - Boston
Hi Carol, thank you for taking the time to leave a review.
We're so pleased that our Boston store could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future. Take care!
Reply from United Carpets & Beds - Boston
Hi Darren, thank you so much for your kind review.
We're so pleased that you're happy with the service that you recieved from our Boston store.
Thank you for the recommendation. Take care.
Reply from United Carpets & Beds - Boston
Hi Joanne, thank you so much for your kind review.
We're so pleased that you're happy with the service that you recieved from our Boston store.
Thank you for the recommendation. Take care.
The carpet looks excellent and has been…
The carpet looks excellent and has been fitted beautifully. The person who fitted it was excellent—very professional, efficient, and did a really great job. We’re very pleased with the quality of the fitting and the overall result.
29 April 2026
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Shimi,
Thank you for taking time to leave us a 5 star review!
We are delighted to hear that you love your new carpet and received a professional service from the team.
We look forward to assisting you again with your next project.
United Carpets and Beds Boston
Chris @ the Boston store was fantastic…
Chris @ the Boston store was fantastic as always. Very knowledgeable and friendly, will certainly be returning. Thank you Chris!
28 April 2026
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Bethany, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Boston Store.
Thank you so much for the recommendation. Take care.
Great service and a great fitter you…
Great service and a great fitter you will not beat them on prices
22 March 2026
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Allan, thank you for taking the time to leave a review.
Its a pleasure to hear that you're pleased with the service that you received from our Boston store.
Thank you so much for the recommendation. Take care.
Matt was really helpful with carpet…
Matt was really helpful with carpet choice and booking fitting in the Boston store. Blake did a great fitting job. Extremely pleased and happy to recommend their store and staff.
30 December 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Angie, thank you for taking the time to leave a review!
Its great to hear that our Boston store was able to help you find the right carpet for you and your home.
We're so pleased that you're happy with the overall service that you recieved and we hope to assist you again soon!
Thank you to Chris and Matt it was a…
Thank you to Chris and Matt it was a wobbly start with the fitter of our wooden floor letting us down by not coming to see the job 2 times but we have a new fitter which they sorted for us, can’t wait to see my floor eventually finished in time for my new sofas, well done chocolates on there way 😂
10 April 2026
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Tracy, thank you for taking the time to leave a review.
We're so pleased to hear that our Boston store was able to meet your expectations and provide you with a 5 star service.
We hope you love your new flooring once its been fitted. Take care.
Great advice
Went in asking for help fitting flooring into a newbuild house, friendly and welcoming staff, great honest advice from Chris especially, even came and measured the rooms for me too. Lots of choices in store too, definitely recommend. Thanks again
1 April 2026
Unprompted review
Reply from United Carpets & Beds - Boston
Hi, thank you for taking the time to share how our Boston store did.
Its such a pleasure to hear that Chris was able to meet your expectations and provide you with a 5 star service with a wide range of choice.
We hope to assist you again in the future. Take care.
Very knowledgeable with good advice on…
Very knowledgeable with good advice on carpets and underlay. Used before and Chris was very helpful again.
29 March 2026
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Peter, thank you for taking the time to leave a review.
We're so pleased that our Boston store was able to meet your expectations and provide you with a positive service throughout.
We look forward to assisting you again in the future. Have a wonderful day.
Excellent service
From the shop floor to the delivery and the construction of the bed was A1 very
proffesional. we have had the whole bungalow carpeted in the last year and a bed, would recommend your company to anyone without hesitation.
6 February 2026
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Keith, thank you for taking the time to leave a review.
We're so glad that our Boston store could meet your expectations and provide you with an excellent service. We're so pleased that you're happy with your new bed.
We hope to assist you again in the future. Take care.
Visited the Boston store
Visited the Boston store. Chris couldnt have been more helpful. Walked in and carpet sorted out very quickly. Very efficient and a nice friendly face.
9 March 2026
Unprompted review
Reply from United Carpets & Beds - Boston
Hello Pat, thank you for taking the time to leave our Boston store feedback.
Its great to hear that the team were able to make your experience with us a positive one that met your expectations.
Thank you again for the recommendation. Take care.
We called in at the Boston store
We called in at the Boston store, the staff were friendly and welcoming, Chris served us and helped in so many ways. We chose the carpet we wanted, and they jiggeled the dates around so our carpet would be fitted before our new bed arrived. A second to none service.
7 March 2026
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Stephen, thank you for taking the time to leave a review.
We're so pleased to hear that our Boston store was able to meet your expectations and provide you with a 5 star service throughout.
Thank you so much for the recommendation. Take care.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.