The wood laminate fitter arrived on time. He was very pleasant and professional and made a great job of fitting the laminate flooring. He trimmed the doors and made no mess at all. Great job! Follow... See more
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In store salesman was lovely helpful and everything went fine But the carpet fitter didn't get to here between 8 & 9 as booked it was gone 9.35 before he arrived maybe the communication needs to... See more
Company replied
From getting help at the start on selecting a good quality carpet and underlay, to then having a free measure up and then to finish off having two amazing fitters (Rob and Lloyd) who worked solid for... See more
Company replied
Brilliant service throughout. The store is laid out well and staff were very helpful and friendly. My order arrived when they said it would and arranged a fitter who promptly fitted 2 rooms both to o... See more
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Company details
- Carpet Retail Shop
- Bedroom furniture shop
- Flooring Shop
- Home Furniture Shop
- Living room shop
- Mattress Shop
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
10 Nantwich Road, CW2 6AD, Crewe, United Kingdom
- 01270 210371
4.6
Excellent
134 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Great company
Great company, very helpful and polite. Fitters were expected in the afternoon, but came in the morning. Rooms weren't quite ready, guys very kindly helped to move stuff out of the rooms. Very happy with service from start to end.
20 October 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Julie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience and that that the fitters went above and beyond to get your rooms ready for fitting.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Helpful and friendly staff in store
Helpful and friendly staff in store, reasonable prices, installers were great. Really happy with the experience all around.
3 November 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Niamh,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience at United Carpets & Beds Crewe and received excellent service from our sales team and fitters.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Crewe
Beautifully fitted.
Beautifully fitted quality carpet looks and feels fab.
20 October 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Nigel,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you love your new carpet and had a great fitting experience.
We look forward to assisting you soon.
All the best,
United Carpets & Beds Crewe
Very helpful staff in shop and carpet…
Very helpful staff in shop and carpet fitters did an excellent job. Very pleased
14 November 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Alison,
Thankyou for leaving us a 5 star review. All the team love to hear such great feedback about our products and services.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Professional team!
From getting help at the start on selecting a good quality carpet and underlay, to then having a free measure up and then to finish off having two amazing fitters (Rob and Lloyd) who worked solid for 5 hours to fit carpet almost throughout the whole house. We are so, so pleased with the results and the entire experience we had with your company. Excellent value for money and a great team. Thank you everyone!
15 November 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Lynne,
Thankyou for taking time to leave us such a great review. We are delighted that you had a great experience from selecting your carpet to fitting. All the team are delighted to hear such great feedback about our products and services and that you love your new flooring.
We look forward to assisting you again soon.
All the best
United Carpets & Beds Crewe
Great value and quality
A welcoming store where you can wander and browse without being badgered. When you require assistance it is readily available. Always good value and quality.
Would recommend highly.
30 October 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Ray,
Thankyou for taking time to leave us a review. We are delighted that you had such a great in-store experience and that you would highly recommend us.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Go no where else ..Professional efficient tidy job
Professional efficient tidy and pleasant carpet fitters. On time. Large selection of carpets to suit all budgets.
Quality carpets and received nothing but compliments since very large hall landing and corridors done. Would definitely recommend
26 October 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Lynda,
Thankyou for leaving us a 5 star review. We are delighted to hear your received such a great experience and have received so many compliments on your new carpet!
It is great that you would recommend us to others!
We look forward to assisting you again.
United Carpets & Beds Crewe
Always great customer service by…
Always great customer service by Eddie and the team at the Crewe store.
20 October 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Lee,
Thankyou for leaving us a 5 star review.
All the team love to hear such positive comments about our service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
I couldn’t be happier with the service.
I couldn’t be happier with the service.
Affordable priced, great quality carpet.
The guys were friendly and laid the carpet in no time!
6 September 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
EXCELLENT SERVICE
EXCELLENT SERVICE, BEAUTIFUL CARPET AND A BEAUTIFUL JOB BY THE FITTERS WOULDN'T HESITATE TO USE UNITED CARPETS OF CREWE AGAIN. THANK YOU
17 September 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Michelle,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great value and a fantastic team
Fabulous. Chose some vinyl for our on-suite and bathroom after a refit. The staff at Crewe were helpful and attentive.
They arranged fitting on a date to suit, our fitter was punctual, engaging and very professional. He fitted the vinyls beautifully and took great care to get all the details correct. I am absolutely thrilled to bits with the result and could not be happier. Thank you, and thanks especially to the team that made this happen.
Prices were fab too.
We’ll most certainly be back and will tell our friends too.
20 July 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Charles
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
We like to thank you for the nice and…
We like to thank you for the nice and friendly manner of the staffs providing great help to finish our floor. The workmanship is definitely good and make everyone satisfied and happy. We are sure that we will introduce your company to our friends. Good business and great profit for you with good reputation.
3 July 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent service all round
Honest helpful non pushy sales team. Fast skilled polite fitters who respect your property and go the extra mile. Very happy with new carpet price quality and service thankyou
9 August 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Sharon
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Not the best impression
Called into the store to choose 2 carpets and kitchen flooring apart from a hello on entry the customer service lacked. On helping an elderley friend to choose I was so glad she wasnt on her own we were mildly helped due to sizes and basicly left to our own devises however whilst choosing, lunch arrived for both workers which was made clear we were interupting we had given the choices and was given a price as some decoration is require prior to fitting Just before we left I asked do you not need her Name or address and he just wrote a surname at the top if the page in a note book no address no contact number to follow up?? and was told it will 2.5 weeks before can fit but as we asked if they could come and measure up too no arrangements were addressed
We left feeling totally bemused and unimpressed The lady is happy to use UC but quite frankly I would avoid this outfit
27 July 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Dee
I am sorry to read that you were unhappy with our service. Our team are generally very friendly and eager to help, so I am surprised to read this. If you can send the full details of your experience through to customerservice@unitedcarpets.net. Our team will will look into this.
Thank you
Good advice from salesman
29 June 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Shelia
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Well what a great team!
Well what a great team of Lads!
Nothing was too much trouble for them.Rob was the upmost professional with his other lad (sorry did not get his name) but he too was fantastic.
12 July 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Geraldine
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Invoice was not broken down
Invoice was not broken down, against my better judgement I trusted them!
When I got the invoice checked they had hidden an extra £40!
They boast free fitting when you buy deluxe underlay (which I did).
Then had to pay the fitter £80 !!!!
Next stop TRADING STANDARDS
2 May 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Roy
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Excellent service in store and after
Excellent service in store when choosing, buying and booking fitting date.
Somehow managed to surpass that and gave even better service, when we finished painting early and couldn't continue until carpet was fitted. I tried on the off chance for an earlier fitting and they called me straight back with the next day at 9am. Superb service.
4 April 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Kim,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Comments
Good communication and fast fitting, however disappointing that they left all carpets cuts/ rubbish behind.
5 May 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Jo
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Excellent service.
Excellent service.
We had carpets and flooring throughout the house.
Staff in store really helpful, without being pushy. Visit to the house from Eddie, and good communication throughout. Fitters polite, neat, tidy and quick.
We were very happy with the whole experience, and the finished product in our home.
20 March 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Gerard
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
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