Very helpful, lovely carpet purchased. Booked in for fitting very quickly. Jav was fantastic, couldn’t do more to help. Would definitely recommend.
Company replied
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See what reviewers are saying
great experience. As we were shopping with a vunerable adult, we felt listened to and respected by all the staff who helped us through the buying process. David, Mike and Courtney in particular we... See more
Company replied
Would have put 4/5. Landing and stairs had been measured incorrectly by sales person, now waiting for correct sizes. We have used them for all our rooms so quite disappointed. Fitter could not apolog... See more
Company replied
Mike in store was v knowledgeable and helpful when we were picking out our carpets. Had a fantastic selection to choose from. Our installer (sorry don’t know his name but he worked alone) was very pol... See more
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Company details
- Carpet Retail Shop
- Bedroom furniture shop
- Flooring Shop
- Home Furniture Shop
- Living room shop
- Mattress Shop
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Victoria Road, ST4 2HG, Stoke-on-Trent, United Kingdom
- 01782 744222
4.3
Excellent
90 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely Appalling Service
We ordered aflooring that was supposed to be fitted in three weeks. After 3 weeks we chased and were told it would be late. After 5 weeks we were told the flooring was arriving and would be fitted on the 10th December. On the day of 'fitting', no one contacted me and my daughter had the day off work to wait for the fitters. I rang at 14.00 only to be told that the flooring had been 'damaged' in transit and would not be fitted until after Xmas. I had to go into store and choose an inferior flooring just so i could get it done as requested before Xmas. The man in the store was hopeless and no one was going to contact me to say there was an issue.
10 December 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Good afternoon Mike, thank you for taking the time to leave us feedback! We are disappointed to hear that your experience with our Fenton store was not a positive one. Thank you for brining this to our attention. Please reach out to us at customerservice@unitedcarpets.net so we can work towards a resolution for you and turn your experience around for you.
Kind Regards
The United team
Helpful staff and carpet fitters was on…
Helpful staff and carpet fitters was on time friendly and did an amazing job, no complaints
12 November 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hello, thank you for leaving our Fenton store such a kind review, take care!
Big let down
£1500 on recarpetting all smiles on ordering but sadly fitter came removed 6 doors , left 3 on that don't move at all, I was told a fitter would come who could skim the bottom off the doors when I ordered the carpet. NO , this didn't happen so now I'm searching for someone to do my doors, is all I get told is sorry, that means nothing .I wouldn't recommend these to anyone
9 December 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Richard,
Thankyou for taking time to leave us a review.
I have spoken to the team who have advised they are in communication with yourself about getting your frames skimmed.
If you need any further assistance regarding this matter please email us at customerservice@unitedcarpets.net.
Once again, thankyou for leaving us a review.
The United Team
Great quality carpet at a great price
Great quality carpet at a great price, and perfectly fitted by the fitters. Very happy with the overall experience.
24 October 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Derek, thank you for taking the time to share with us how our Stoke Fenton store did! We're so glad to hear your experience with us was a positive one. We hope you love your new carpets, take care!
United carpets fenton
Very good choice of carpets as always at a very reasonable price would recommend united carpets fenton
27 October 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hello John, thank you so much for taking the time to leave us a review! We're so happy to hear that you was satisfied with our range of carpets and the prices! We hope you have a fantastic afternoon.
Great service at shop at the buying…
Great service at shop at the buying stage. Big delay on fitter getting to us on the day not his fault a job that ran on and on. Problem with our carpet size when he went to fit and he had to go back to the shop to get another. All in All not great but not the fitters fault at all.
21 September 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Mrs Wilding, Thank you for taking the time to leave us an honest review. We're sorry your experience with our Stoke Fenton store was not up to ours or your standards. We're glad to see the fitter was able to come back the same day with the correct size and rectify this issue for you. We're really sorry for any inconvenience this caused you, but we really hope you do love your new carpets.
All the best
The united Team
Store service was great but the fitters…
Store service was great but the fitters took a chunk out of our skirting board and failed to mention it.
21 October 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Tracey, thank you so much for taking the time to share your experience. We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience when it came to the fitting side of the service. Please email your details and the store your purchase was with to customerservice@unitedcarpets.net. We can then find out which independent fitter this was, and we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon.
All the best,
United Carpets and Beds
Wouldn't go anywhere else :)
Wouldn't go anywhere else, having my third carpet from them this year. Very helpful with advising due to my asthma, fitting team are the best :) Shout out to Jez!
4 October 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Customer, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Great service
Lovely service. Lovely carpet and a good price. Will definitely go back again 🙂
27 August 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Alison, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!
Brilliant in store help and delivery perfect
Really great support from assistant in store. Knowledgable and helpful with sizing and quality I wanted.
Fitter was fab too, really personable and helped with an issue we had with the flooring underneath carpet.
11 August 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Lynsey Pace, thank you so much for your high rating! Thank you so much again for your feedback! We hope you have a great day!
Good job agian
Had to wait a bit longer for the fitting due to supply issues. Fitter did a great job. Third time I've used United carpets, always been happy.
28 August 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Tony
Thank you for the positive review! We are so happy you decided to use our service again.
All the best United Carpets Stoke Fenton
Fantastic customer service
I can’t recommend United Carpets & beds in Fenton enough, the customer service from start to finish was brilliant. The whole team couldn’t do enough especially Teri who’s the manager. Thank you!
Sandy
16 August 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Sandy,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience at United Carpets & Beds Stoke Fenton with Teri able to provide excellent customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Fenton
Reply from United Carpets & Beds - Fenton
Hi Jeremy,
Thankyou for leaving us a 5 star review.
We are happy to hear that the team was able to advise you and that you love your new mattress.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Fenton
Fitter was rude and still didn’t come…
Fitter was rude and still didn’t come back to us with a measurement for landing.
26 July 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Carl,
Thankyou for taking time to leave us review.
We are disappointed to hear that our independent fitters didn't deliver the high level of customer service we strive to achieve.
If you email us at aftersales@unitedcarpets.net we will be able to investigate this further.
Once again, thankyou for taking time to leave us a review.
The United Team
Excellent Service
Brilliant! Helpful, friendly, efficient service, wouldn't hesitate to use you again.
Josie is a credit to you
28 July 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Dawn,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to deliver great service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stoke Fenton
You resolved my problem
You resolved my problem. I now love my flooring and the guy who laid the floor was professional (Lewis 5*)
18 June 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Melanie,
Thankyou for leaving us a review.
We are happy to hear that you love your new flooring and that our independent fitter, Lewis, was able to deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Fenton
Amazing start to finish!
Terri was fantastic and helped us so much with getting our new build sorted! From helping us to pick, and sorting the measuring out. Carpet fitters were amazing too, saving us from disaster by pointing out a rather large snag the day before fitting. Overall brilliant service, fantastic prices and incredibly helpful and experienced staff - thank you so much!
1 June 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Maddy,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the Terri able to deliver a professional service from choosing your carpet to using our free measure and estimate service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stoke Fenton
Not put it down right and they never…
Not put it down right and they never sealed it
14 June 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Leslie,
Thankyou for taking time to leave us a review.
We are disappointed to hear about your fitting experience.
If you email us at aftersales@unitedcarpets.net we will be able to investigate this further.
Once again, thankyou for taking time to leave us a review.
The United Team
Tried and tested
I have used these numerous times and they always offer great prices and great quality.
The fitting is great at a great price as well
3 June 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Mick,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you and get you a great quality product at a great price as well as our fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stoke Fenton
Highly recommend
Great choice. Great service. Great value. Really helpful staff. Fitted beautifully and swiftly. Have used this company for years. Highly recommend.
20 May 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of flooring and that our independent fitters were able to deliver great customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stoke Fenton
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