The customer service from start to finish was excellent. This is the second time I have used United Carpets. The carpets look great and have transformed the rooms. The fitters were polite, efficient a... See more
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We have bought all our carpets from United carpets and beds for at least the last 25 yrs, even when on Portwood in Stockport. Yesterday we were looking for stairs and hallway. Paul the sales guy w... See more
Company replied
Sound honest advice, really helpful at every stage. Staff had a great sense of humour and made the experience a lot of fun. Very pleased with fitted carpets, great quality and will definitely be going... See more
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We recently bought new carpets for 3 rooms from United Carpets at Hazel Grove and we are very pleased with the results. The store manager Glen was very knowledgeable and helpful and the fitter Alan... See more
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Company details
- Carpet Retail Shop
- Bedroom furniture shop
- Flooring Shop
- Home Furniture Shop
- Living room shop
- Mattress Shop
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
33 Buxton Road, SK7 6AF, Stockport, United Kingdom
- 0161 456 7509
4.6
Excellent
180 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor service standards
We have been let down very badly by the staff and service level at this branch. They supplied and fitted a carpet with a fault. Then despite us being amicable and agreeing a discount to be applied against a future purchase, we have been let down badly with the supply of the next carpet. This is despite checking initially that there would be no problem with future supplies. Having got to the 3rd delay in delivery and fitting , we no longer had any confidence in their abilities to fulfil the order, particularly as throughout we have had the chase them as calls have not been returned.
25 June 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Good afternoon Anne, thank you for taking the time to share your experience.
We are very sorry to hear that you feel you have been let you down, particularly after the issue with the original carpet and the agreement we reached to resolve that situation. We completely understand your frustration at experiencing multiple delays with your subsequent order and the inconvenience caused by having to repeatedly chase updates when calls were not returned.
This is not the level of service we aim to provide, and we appreciate how disappointing it must have been to lose confidence in our ability to fulfil your order after several postponed delivery and fitting dates.
We value your feedback and would welcome the opportunity to investigate what happened and see if there is anything we can do to address your concerns. Please contact the store directly or alternately email customerservice@unitedcarpets.co.uk so that we can review your case further.
Thank you for bringing this matter to our attention.
The best carpet fitter we've ever had!
The best carpet fitter we've ever had!
Worked 3 hours solid through a heatwave, and did a perfect job.
Fabulous
Pete & jos
22 June 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Jos, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Hazel Grove Store and the independent fitters could meet your expectations and provide you with a 5 star experience. We're so pleased that you're happy with the finished results of your new carpets.
We hope you enjoy your new carpets in many years to come!
Great service
The customer service from start to finish was excellent. This is the second time I have used United Carpets. The carpets look great and have transformed the rooms. The fitters were polite, efficient and just brilliant. I would highly recommend this Company.
28 May 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Alison, thank you for taking the time to leave a review.
We're so pleased that our Hazel Grove store could meet your expectations and provide you with an excellent service throughout. We're so pleased that you're happy with the finished results of your carpets!
Thank you so much for your kind recommendation. Take care
The staff are all so lovely
The staff are all so lovely. Mark in particular was so helpful and went out of his way to ensure we got exactly what we needed.
Thank you again The Gaffey's 🙂
23 May 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi, thank you for taking the time to leave a review.
We're so pleased that our Hazel Grove store could meet your expectations and provide you with a 5 star service throughout.
We hope to assist you again in the future. Take care!
Great service in-store
Great service in-store. Friendly and reliable service throughout. Competitive prices, good range of products.
18 April 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Sally, thank you for taking the time to leave a review.
We're so pleased that our Hazel Grove store could meet your expectations and provide you with a 5 star service from start to finish.
We hope to assist you again in the future. Take care!
Great advice and service
Great advice in the shop, delivery and fitting on time - very professional staff
28 April 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Sheila, thank you so much for your kind review.
We're so pleased that you're happy with the service that you recieved from our Hazel Grove store.
Thank you for the recommendation. Take care.
Sound honest advice and great quality.
Sound honest advice, really helpful at every stage. Staff had a great sense of humour and made the experience a lot of fun. Very pleased with fitted carpets, great quality and will definitely be going back for other flooring as we progress through this house which is quite a project 😊🤣👍
21 April 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Gwynneth, thank you so much for your fantastic review. We’re delighted to hear you enjoyed the experience with us from start to finish.
Our team always aims to give honest advice and make choosing flooring as easy and enjoyable as possible, so it’s great to know that came across — along with a few laughs too!
We’re so pleased you’re happy with your new carpets and really appreciate you choosing us as you continue your house project. We look forward to helping with the next stages and seeing the transformation along the way.
Many thanks again,
The United Carpets Team
Reply from United Carpets & Beds - Hazel Grove
Hello, thank you for taking the time to leave feedback.
Its a pleasure to hear that you're happy with the service that you received from our Hazel Grove store.
Thank you so much for the recommendation. Take care.
Hall and stairs
We have bought all our carpets from United carpets and beds for at least the last 25 yrs, even when on Portwood in Stockport.
Yesterday we were looking for stairs and hallway.
Paul the sales guy was excellent in his advice, no pressure, showing us full range and benefits. Giving us an estimated price from high to low.
Definitely now’s his stuff, pleasure talking to him.
11 April 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Elaine, thank you so much for your continued loyalty over the past 25 years—it truly means a lot to us that you’ve chosen United Carpets and Beds time and time again.
We’re delighted to hear that Paul provided excellent service during your recent visit. Offering clear advice, a full range of options, and transparent pricing without pressure is exactly what we aim for, so it’s great to know he delivered on that.
We’ll be sure to pass on your kind words to him. Thanks again for your support, and we look forward to helping you with your stairs and hallway!
So pleased with this shop from start to…
So pleased with this shop from start to finish. Really helpful staff in the Hazel Grove store, made the purchase super easy. The fitter arrived as scheduled and did a fantastic job, would not hesitate to use them again and recommend to others. Great price too.
21 February 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Deborah, thank you for taking the time to leave a review.
We're so pleased to hear that our Hazel Grove team were able to meet your expectations and provide you with such a positive service from start to finish, making the process super easy.
We look forward to assisting you again in the future. Take care.
The sales team were very knowledgeable…
The sales team were very knowledgeable and guided me to the best quality for my budget. Competitive price from professional and friendly staff. Fitters were excellent and helpful tidying up after themselves. Very pleased with the service I received.
30 January 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Barry, thank you for taking the time to leave a review.
Its great to hear that our Hazel Grove store was able to help you find the product that best suited your home and budget.
We're so glad that you're happy with the overall service that you recieved. Take care.
Loved the vinyl I’d chosen
Loved the vinyl I’d chosen. Fitter was very friendly and professional
17 January 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Dawn, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Hazel Grove store.
Thank you again for the recommendation. Take care.
Excellent very pleased
Excellent very pleased . Fitter was excellent laid vinyl floor to perfection .
16 January 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hello Mike, thank you for taking the time to leave a review.
Its great to hear that you're pleased with the service that you recieved from our Hazel Grove Store.
Thank you again for the recommendation. Take care.
Seamless service
From going in the shop and getting advice , booking measurements and fitting was seamless . Brilliant service from Mark in Hazel Grove and Johnny who fitted the carpets
19 December 2025
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Anneela, thank you so much for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Hazel Grove Store.
Thank you again for the recommendation. Take care.
Guess I’ll be sleeping on the sofa then.
Ordered father a new bed with mattress, and also an extra mattress for my bed, took a week and a half for delivery. Was told the 30th of January would arrive, so cleared out old bed and both mattresses outside to be removed. Delivery lads arrived at 5:30pm only to be told that the store hadn’t added the extra mattress for delivery and now the store was closed. The old mattress had been left outside for the day and was a little damp due to weather, so I was sleeping on a small sofa for the night! Not great. I phone the store in the morning Chris said he simply forgot and apologised, fair enough. I also asked Chris for a small discount for the inconvenience or for maybe a couple of pillows to be thrown in for the inconvenience, to which he promptly rejected and told me to contact head office instead which I did. Head office wasn’t interested either and told me to contact the store. They’re clearly not interested once they have your money. Mattress was delivered later that day. (31st) day after. Delivery lads were great. But as a company very Poor, zero good will gesture, not interested in my inconvenience, wish I’d gone elsewhere. Won’t be using this company again, shame for them as I was planning to make further purchases. But certainly won’t be doing. Do not recommend.
30 January 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Good afternoon Lee, thank you for taking the time to leave a review.
As previously discussed with both the store and Head office, the mattress was arranged to be brought to you the next day due to the late time it was and having no drivers available. We would never advise a customer to put the disposal outside in case there are any issues with the delivery, so that you are still able to use your own product.
We offered our sincerest apologise for this issue and provided a resolution the next day via the store. We can only apologise for the inconvenience caused but can ensure all items have now been received.
Kind Regards
The United Team
Low cost and perfect service
I went to several carpet stores in and around south Manchester and United Carpets was the cheapest. They gave me a price which was very agreeable and booked me in. On the day the carpet fitter arrived and went about doing his job. Zero complaints. Got exactly what I paid for with no surprises.
7 January 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Robert, thank you for taking the time to share how our Hazel Grove store did.
Its great to hear that the team could meet your expectations and provide you with a 5 star service.
We hope to assist you with any future projects you may have. Take care.
Purchased a carpet in November the…
Purchased a carpet in November the gentleman on reception was very welcoming and ordered the carpet in for me and even put it in my car. Would highly recommend United Carpets at Hazel Grove
20 November 2025
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Marion, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Hazel Grove store.
We hope to assist you again in the future. Take care.
Great service from going in to choose…
Great service from going in to choose the carpet to the fitting staff in the shop and the carpet fitter were very polite and professional, would definitely recommend
12 December 2025
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Rachel, thank you for taking the time to share how our Hazel Grove store did.
We're so glad that the team could make your experience with us a great one from going into store to having your carpet fitted.
Thank you again for the recommendation. Take care.
All good everything went well
24 November 2025
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Michael, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Hazel Grove store.
Thank you again for the recommendation. Take care.
Quality products.
Second time purchasing carpet from united carpets & beds Hazel Grove! Mark and the team extremely helpful from start to finish. Particularly useful is being able to take samples home before choosing! Prices are competitive and the quality is brilliant.
Thank you!
22 November 2025
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Janet, thank you for taking the time to leave our Hazel Grove store feedback.
We're so pleased that Mark and the team were extremely helpful from start to finish, making your experience with us a positive one.
We hope to assist you again in the future. take care.
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