The staff in our Hull branch were excellent from our first visiting the shop to when the fitters left. They were knowledgeable and helpful while we chose our carpet and polite and efficient when booki... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the moment we walked into the store we were offered salient and pertinent advice & guidance- no mixed messages, no hard sell, no BS. No grey areas on costing or things that escalate so your out o... See more
Company replied
You were very patient with us when we had to our order on hold due to family/health problems. In addition you kindly held the price to the original quotation. In addition, the fitter did a very good... See more
Company replied
Unbelievable top service and price fir Andrew and Big Johnno at Southcoates Lane Hull branch...fitters Luke and the gang are the best in the business..we buy frequently as Landlords and always get sup... See more
Company replied
Company details
- Carpet Retail Shop
- also in
- Bedroom furniture shop
- Flooring Shop
- Home Furniture Shop
- Living room shop
- Mattress Shop
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Southcoates Lane, HU9 3AP, Hull, United Kingdom
- 01482 707191
4.3
Excellent
137 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company
We have purchased Laminate. Lino and underlay/ carpets fron United carpets southcoates Lane a few times and never had a problem good salesmen also good fitters .Not forgetting great prices Well done to all thank you.
16 January 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi John, thank you for taking the time to leave us a review!
We're so pleased to hear that our Southcoates store and independent fitters could meet your expectations and provide you with a positive service. We hope you love your new Vinyl, have a fantastic afternoon!
Really helpful friendly staff
Really helpful friendly staff. I felt that the advice and suggestions were given for the best outcome for me and not just for the sale. I love my new carpets
10 February 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Donna, thank you for taking the time to share with us how our Southcoates store did!
We're so pleased to hear that they could meet your expectations and make your experience with us a positve one.
We hope to assist you again in the future, take care!
Great carpets at an reasonable price…
Great carpets at an reasonable price ,very friendly helpful staff, great carpet fitters
13 February 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Kirsty, thank you for taking the time to leave our Southcoates store a review!
We're so glad our in store team and independent fitters could meet your expectations and make your experience with us a positve one.
We hope to assist you again in the future!
Great work in the fitting In great…
Great work in the fitting In great customer service and the advise was great and recommendations I am also buying all my flooring from here after the first experience I have had I do highly recommend cheap prices for great quality
14 January 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Olivia, thank you so much for taking the time to leave us a review!
We're so pleased to hear you had such a positive experience while visiting our Southcoates store, and that our independent fitters did a great job.
We look forward to seeing you again next time, take care!
Top Service, Best Value...
Unbelievable top service and price fir Andrew and Big Johnno at Southcoates Lane Hull branch...fitters Luke and the gang are the best in the business..we buy frequently as Landlords and always get superb value, advice and service...highly RECOMMEND...
18 January 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Jon, thank you for taking the time to leave us a review! We're so glad to hear that you had a great in-store experience at United Carpets & Beds Southcoates with the team able to advise you as well as our independent fitters delivering a professional service. We look forward to assisting you again in the future.
Great service
Great service, from choosing the carpet, coming to measure and installment. Would highly recommend.
8 January 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Tracy, thank you for taking the time to leave us a review! We're so glad to hear you had such a positive in store experience at our Southcoates store. We hope you love your new carpet, have a fantastic afternoon!
Great experience
Easy to arrange, estimate given great price, fitting as good....overall very happy and will use again when we do other carpets.
18 December 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Mark,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team and we look forward to assisting you with your next project.
All the best,
United Carpets & Beds Hull Southcoates
Great price
Great price , quick fitting, non pushy service and the lads that laid it was lovely
3 December 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Marie, thank you for taking the time to leave us a review! its great to hear that our Southcoates store could provide you with a quick and efficient service. We hope to assist you again in the future!
The man who sold me my carpet was very…
The man who sold me my carpet was very efficient and quick the carpet fitters were excellent they came fitted my carpet within half hour it was a excellent job can't fault them thankyou
5 December 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Wendy, thank you for taking the time to leave us a review! Its a pleasure to hear that our Southcoates team could meet your expectations and provide you with a quick and efficient service. We hope you love your new carpet!
Top quality carpet
Top quality carpet very well fitted by
United carpets contractors
We are very pleased with the whole
Experience
Many Thanks
21 November 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hello Brian, thank you so much for taking the time to leave us a review! We're so happy to hear that you had such a positive experience with our Southcoates store. We hope to get the opportunity to assist you again.
All the Best
The United Team
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Zoe, thank you so much for taking the time to leave us a review!
Its great to hear you recieved such a positive experience while in our Southcoates store. We hope to assist you again in the future take care.
Very quick and efficient service
Very quick and efficient service, both in the shop and the fitting service.
20 November 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hello Kevin, thanks for sharing with us how our Southcoates store did! Its brilliant to hear that they could provide you with a quick and efficient service in store and on the fitting side, we hope to assist you again in the future take care!
The initial visit went well.
The initial visit went well and we arranged for a measurement visit and paid a deposit. We were told it could be obtained and fitted within 10 to 14 days but it was 5 weeks before the carpet was fitted, the week before Christmas causing us to make alternative arrangements. The fitters didn’t clear up after fitting leaving us elderly people to clear up.We are currently disappointed with the carpet as it is leaving footprints all over. We have been told that the fibres will settle down within a couple of months but that remains to be seen.
20 December 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Good afternoon Peter, thank you for taking the time to leave us a review! We're sorry to hear that your experience with our Southcoates store wasnt a positive one. We would like to hear more about your experience please email customerservice@unitedcarpets.net at your earliest convenience with your details, so we can try and make your experience a positive one.
Kind Regards
The United Team
Brilliant guys, very helpful
Brilliant guys, helped with a lot of flooring during an insurance claim.
18 September 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Pete, thank you for sharing with us how our Southcoates store did! We're so glad to hear that they could help you during this time! We hope to see you again in the future, take care.
Helpful staff which made the purchase…
Helpful staff which made the purchase easier.
30 October 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi, thank you for such a kind review!
Great service
Great service. Always have what I want. Wouldn’t go anywhere else. Friendly staff. Efficient fitters. Thanks very much
7 November 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hello Karen, thank you for such a kind review! We're so happy to hear our Southcoates store could provide you with a great, efficient service. Take care and have a wonderful Christmas!
Again a big 👍for united carpets
Again a big 👍for united carpets! Very pleased with our purchase and fitting.
7 November 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi, thank you for such a positive review! We're so glad to hear that you're happy with the service you received from our Southcote's store!
Would not recommend not reliable at all
Would not recommend not reliable at all
11 December 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Vicky,
Thankyou for taking time to leave us a review.
If you have any further information about your experience please email us at customerservice@unitedcarpets.net
Kind regards
The United Team
The guy helped me choose what I wanted
The guy helped me choose what I wanted, I even changed my mind when I got home and wished I’d chose another. It was no problem when I rang. Delivery staff were on time and communicated with me.
I love my carpets and bed
28 October 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Lisa, thank you so much for taking the time to leave us a review! We're so happy to hear that you're more than satisfied with the service you recieved from our Southcoates store. We hope to assist you again in the future.
The drivers was lovely they took my old…
The drivers was lovely they took my old bed matteress away ( left piece behind ) we bined it it didn't take them long slowed m how it works the side control nd hand held very please with it took few day 2 get use 2 it bit heavier than my old bed avec2 get help 2 move it love the electric part ov it thanks x
5 November 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Wendy, thank you for taking the time to leave us a review! We're so happy to hear that our Southcoates store could provide you with such a positive service, we hope to assist you again in the future, take care.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.