United Carpets & Beds - Nottingham Hartley Rd Reviews 

From start to finish, the whole process was really good ☺️ the young lady sales assistant was very helpful and the fitters were brilliant! Totally professional but happy and cheerful with it. Can’t find any fault with anything at all ☺️☺️

Fantastic service and communication from start to end

The store employees was helpful when me and my sister and my niece went it to the store , the guys who fitted the flooring was friendly

Unfortunately my experience with purchase of carpets at united carpets wasn’t great. At first everything was great, but when it came to actually fitting the carpets the surprise started arise. Lady tooked from us our own measurements, we discussed for over 40min at the store what we exactly need. We asked for bigger carpet to our living room just to have some extra, and still carpet was cut incorrectly. We asked for siedzę 4on 5m but we received 16m2.
To one of the bedrooms carpet was short 5cm, so we had to use the second carpet that was meant to go to bigger bedroom, and yet the bigger carpet wasn’t cut properly for bigger bedroom, as I did said to lady that we need carpet which is 5m wide not 4m. So we ended up with one spare carpet, as I had to spend extra money for another one to bigger bedroom. Even tho I did complain and at first I was told it is ok and I’ll be refunded £200 (we paid £260) then she changed her mind over the phone and said we CANT be refunded, because that’s what the agreement says.
When we were choosing carpets they have had end of one carpet, good quality great price. We asked for all of it, she said no problem, they will have enough, they will get it ready for us! Then again she changed her mind starting some excuses that she is not sure if they have enough etc etc. So we tooked more expensive one.

Even though she wrote down our measurements on her notes and on invoice there is strict note 4x5m. She calculated this as 16m2…!!! How?!
We asked for set of new gritters, and again she calculated how many we will need. So we ended up with full box of unused stuff which we paid for and now we can’t get our money back!
I do not recommend, if you don’t want to spend your money and throw them out to bin then do not use this company because there will be no help and refunds after all!

Great service as ever . Got my total flat refloored for £985 and £260 to install .. left them a set of keys on Sunday and the fitter had completed the job and returned the keys by Thursday . Great service and great price. People in the shop were professional and friendly

Have used united carpets a few times, but this last time im not happy the fitters didnt glue the rail across the floor properly, also left all their rubbish on my balcony, and the big roll what the lino came on , also on my balconey, will never use them again.

Lovely experience today at united carpets Nottingham. Good selection of carpets, flooring and vinyls.
Thanks Jordan for your help and advice.
Great service.

Great service by Jordan

Great, friendly service in the shop. Good quality products and value for money.
Fitters were wonderful too!

I was served by the best sales man Jordan, 10/10 customer service. Great products, loads of choice. The best place to find offcuts.

very helpful quick and good manners. good team

Annaya was a very helpful kind worker and gave us a lot of time to choose and gave us a lot of advice on what to get

This company has issues with their carpet fitters. They say they will fit the carpet and trim off the excess from the doors so that the carpet doesn’t drag on the pile of your brand new carpet. Even taking pay for it.

Great experience and service from the United Carpets team on Hartley Road Nottingham. Great choice in the price bracket I was looking for and were able to facilitate an install very quickly.
To Simon and Karl the fitters that were super efficient, friendly and incredibly professional. A pleasure to work with everyone.

Annia was super helpful from the moment I arrived would definitely recommend anyone to use your services and if they get Annia they will come away feeling very happy x

Went in to find out about our ruined carpets & laminate, Chris exceeded our expectations with his brilliant customer services. We bombarded him with lots of questions and he was more than willing to respond to all. Thanks Chris

I can’t give a zero otherwise I would. Danny the manager at the Radford store is nothing but rude arrogant and obnoxious. he miss sells products to gain sales then Denys what he offered you and what you paid for. I would stay well away from united carpets the customer service from management is unbelievable. He doesn’t accept responsibility m. He’s full of excuses and just pushes the blame he’s not fit enough to be in a customer service roll yet alone a management position you can tell even his staff are embarrassed by his rude behaviour

Annaya was amazing helped me choose, was very knowledgeable and friendly. Very good at her job. An asset to the company!

Andrew form Hartley road. Brilliant customer service.