I was helped by Harry he was very helpful, didn’t makr anything too much work and helped me stay within my budget. Will definitely use this company again. He was very professional and went above and b... See more
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Fantastic service from the staff in store. My carpet had to be ordered in and was and fitted within a week, very punctual and fitting was done very well by Naz.
Company replied
Fantastic service and great staff Went into the shop with measurements in feet (I’m old school) they did not fuss and converted it across and got me a great off cut to fit my bedroom can’t recommend... See more
Company replied
Great service and communication from staff at the shop. Quick polite fitting and carpet looks great. Will be coming back for stairs next. Happy customer. Will recommend. Jennifer stubbs
Company replied
Company details
- Carpet Retail Shop
- Bedroom furniture shop
- Flooring Shop
- Home Furniture Shop
- Living room shop
- Mattress Shop
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
5 Corporation Street, CV11 5AG, Nuneaton, United Kingdom
- 024 7632 0333
4.1
Great
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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I was helped by Harry he was very…
I was helped by Harry he was very helpful, didn’t makr anything too much work and helped me stay within my budget. Will definitely use this company again. He was very professional and went above and beyond to make sure I got what I needed.
5 August 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Hi Jane, thank you so much for sharing how our Nuneaton store did.
Its a pleasure to hear that the team could go above and beyond to make the experience you had with us a positive one.
Thank you so much for the recommendation. Take care
Fantastic service from the staff in…
Fantastic service from the staff in store. My carpet had to be ordered in and was and fitted within a week, very punctual and fitting was done very well by Naz.
4 August 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Hi Sienna, thank you so much for sharing how our Nuneaton store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
Thank you so much for the recommendation. Take care
Still waiting for a response to my…
Still waiting for a response to my formal complaint - 3 attempts of contact and 4 weeks post fitting later, no response apart from one phone call full of false promises.
Charged for 2 door bar replacements - did not fit, didnt even see them. Paid for floor removal - did not remove. Missed sealing, slashed corners, patches visible.
Also made to feel very uncomfortable in our own home, I stepped out for a moment and my partner called me back because one of the fitters were shouting and swearing while carrying out the work.
I also didnt appreciate being told I'd have to finish the caulking myself.
Oh yeah, and the vinyl was sat at the store for 2 weeks, I had to call and chase for a date - no apologies made.
Awful.
I would stay away, not sure where all these 5 star reviews are coming from!? Paid for probably.
Nuneaton branch.
18 August 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Good afternoon Phillipa, thank you for taking the time to leave feedback.
We're sorry to hear that your experience with our Nuneaton store and the independent fitters has not met your expectations. This is not the level of service we strive to provide and understand your frustration.
After speaking with our Nuneaton store I am aware that the store has tried to contact you on multiple occasions to re book you in with a different fitter to get the job rectified. Please ring the store at your earliest convenience so they can arrange an appropriate date to get this sorted for you as soon as possible.
Kind Regards
The United Team
Poor service and poor workmanship
Poor service and poor workmanship. Ordered some flooring a few weeks ago and never heard anything until we called to check. Our flooring had been there the whole time over 3 weeks and nobody had bothered to inform us. I think if we hadn’t have rang them, it would still be sat in the shop. When ordering our floor in the shop, the guy serving us couldn’t be bothered and said he was leaving that week and you could tell. He was Miserable and unprofessional. We’ve since then been told by the manager he is still there!!!!!
To top that off, the fitters came and wow so rude. Unbelievably rude, and didn’t seem to want to be there or have care for the work they carried out. They were supposed to ring us when on way, didn’t. The one guys spent the whole time moaning and shouting at the floor whilst here. They haven’t even replaced the door strips either or taken the original flooring up even though we have paid extra for this and to be honest wished I’d have done it myself, I’d have done a better job! They rang us after we emailed to say about this poor job, showing them pictures, which they admitted was poor workmanship and that we hadn’t got what we’d fully paid for. They then offered to come back out and fully replace everything and then….. nothing. We’ve followed up and still no response which is appalling. We have given them a chance before leaving this review but times up! I’m letting people now know to strongly avoid using the Nuneaton store. We will also be seeking legal support as we know our rights as consumers. I honestly cannot get over how a business can be allowed to operate like this. Poor communication, poor care, and we have been completely ripped off. Would not recommend this place or its fitters. Stay away, protect your money.
3 August 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Good afternoon Sarah, thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your experience and appreciate that the issues you’ve raised are disappointing.
We take concerns around communication, workmanship and customer service seriously. We’re particularly concerned to hear that you felt the independent fitting team’s conduct was unacceptable and that outstanding work was not completed as expected.
Your complaint has now been escalated to the owner of the store and will be addressed appropriately.
We appreciate you bringing these concerns to our attention, if you need any further assistance please don't hesitate to email customerservice@unitedcarpets.co.uk and a member of our team will be in touch.
Kind Regards
The United Team
Fantastic service and great staff
Fantastic service and great staff
Went into the shop with measurements in feet (I’m old school) they did not fuss and converted it across and got me a great off cut to fit my bedroom can’t recommend enough Alex was especially welcoming and helpful with my order
3 August 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Hi Branden, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Nuneaton store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Fantastic service really helpful and a…
Fantastic service really helpful and a bargain price- Really pleased with James and Alex thanks
1 August 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Hi Tim, thank you so much for sharing how our Nuneaton store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
Thank you so much for the recommendation. Take care
Great service and communication .
Great service and communication from staff at the shop. Quick polite fitting and carpet looks great. Will be coming back for stairs next.
Happy customer. Will recommend.
Jennifer stubbs
9 July 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Hi Jennifer, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Nuneaton store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Absolutely horrific experience
Absolutely horrific experience! Placed order and was given installation date, called them the following week to confirm all was going ahead as had other trades to follow, I was told my LVT flooring was on the van on its way to the store so all ok for fitting. The following day I was told the flooring was delayed and couldn’t be fitted. After chasing for over a week with no return calls and no one answering the phones I went into the store to be told they couldn’t get the flooring I had chosen and would need to choose another one (cheaper) it was eventually fitted although the fitter doesn’t work work full days. The after service is horrendous and when asked for a refund for the difference I was told it would be dealt with but 2 weeks later I am still waiting. Will never use again.
15 June 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Good afternoon Susanne, thank you for taking the time to leave feedback.
We're sorry to hear that your experience with our Nuneaton store did not meet your expectations. This is not the level of service we strive to provide and we thank you for bringing this to our attention.
Our Customer Service team would like the opportunity to look into this further, please email customerservice@unitedcarpets.co.uk at your earliest convenience with your details and a member of our team will be in touch.
Kind Regards
The United Team
Harry was very helpful today in store
Harry was very helpful today in store. Sorted out our flooring and a new rug for the lounge. Was very pleasant and would highly recommend 👌
17 July 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Hi Kerry, thank you so much for sharing how our Nuneaton store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
We hope to assist you again in the future with any projects you may have. Take care!
Excellent service from ordering to…
Excellent service from ordering to fitting I went for cheapest option due to finances but it was still fantastic quality carpet! Will definitely be going back thank you
9 July 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Hi Juliet, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Nuneaton store could meet your expectations and provide you with an excellent service throughout. We're so pleased that you're happy with the finished results of your carpets.
We look forward to welcoming you back in the future. Have a wonderful day.
James helped us today with laminate…
James helped us today with laminate flooring. He was so helpful! 10/10 customer service. Thank you.
7 July 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Hi Baylie, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Nuneaton store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Experience was okay
Experience was okay, carpet is lovely quality. The man was here fitting for approx 6/7 hours (2 bedrooms and stairs) and unfortunately left marks on some of the walls. The wrong colour door bars were fitted too but it was really hot that day so didn’t make much bother. Fitter was lovely though and in store service was good too.
4 May 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Hi Lauren, thank you for taking the time to leave a review. We're pleased to hear that you're happy with the quality of your new carpet and that you found both the fitter and in-store team helpful and friendly.
We’re sorry to learn about the marks left on your walls and the incorrect colour door bars being fitted. While we're glad these issues didn't cause too much inconvenience, this isn't the standard we aim to deliver, and we appreciate you bringing it to our attention.
Your feedback is valuable and will help us improve our service going forward. If you would like to discuss the door bars or the marks further, please don't hesitate to contact the store directly.
Thank you again for choosing United Carpets, and we hope you enjoy your new carpet for many years to come.
Very pleased with the service from sale…
Very pleased with the service from sale in store, gave professional advice, fitters was brilliant, great job done..
4 May 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Hello Deborah, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Nuneaton store.
Thank you so much for the recommendation. Take care.
Damaged by newly decorated walls
I have always used the store in Nuneaton for my carpets and never had any problems. However last week a new carpet fitter was sent, he damaged my newly decorated walls, the carpet fitted denied it and the store do not seem to want to assist with the matter.
13 May 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Good afternoon Jade, thank you for taking the time to leave a review.
We're sorry to hear that your experience with our Nuneaton store and the independent fitters did not meet your expectations.
We would like to hear more about the service that you recieved. Please email customerservice@unitedcarpets.co.uk with your details so we can look into this further.
Kind Regards
The United Team
Fabulous purchase
This is our second floor from United carpets and both have been excellent quality. Fitted really and in good time
1 May 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Thank you for your kind feedback and for the 5 stars.
We hope to see you again soon for your next project.
Definitely going back again
Great friendly people and very patient. Very professional in what they do
4 February 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Thank you for taking the time to leave us a 5 star review and for shopping with United Carpets and Beds
Great customer service in the shop.
Great customer service in the shop.
Delivered when they said they would.
5 🌟 🌟🌟🌟🌟
I prefer to support local business and stop the mega companies taking over.
6 March 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Hi Rob, thank you for taking the time to leave a review.
We're so pleased that our Nuneaton store was able to meet your expectations and provide you with a 5 star service throughout.
Thank you so much for the recommendation. Take care.
Had a stairs carpet fitted today
Had a stairs carpet fitted today. From start to finish the staff have been excellent
20 April 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Hi Sarah, thank you for taking the time to leave a review.
We're so pleased that our Nuneaton store was able to meet your expectations and provide you with a excellent service from start to finish.
We hope to assist you again in the future. Take care.
Went to the Nuneaton store yesterday to…
Went to the Nuneaton store yesterday to have a look for a new bedroom carpet and underlay...after being shown some designs I found one I liked , picked underlay and paid great service ...fitting was offered today ...brilliant service
Fitter came today did a lovely job and room now looks lovely
Thank you United carpets Nuneaton store . Karen
2 March 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Hello Karen, thank you for taking the time to share how our Nuneaton store did.
Its great to hear that the team were able to help you find the right carpet that best suits you and your home. We're so pleased that you're happy with the finished results.
We hope to assist you again in the future. Take care.
Couldn’t have asked for more
Couldn’t have asked for more. Even down to the fitter was brilliant!
24 January 2026
Unprompted review
Reply from United Carpets & Beds - Nuneaton
Hi William, thank you for your kind review.
Its great to hear that our Nuneaton Store was able to meet your expectations and provide you with a brilliant service.
Thank you again for the recommendation. Have a wonderful day.
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