United Carpets & Beds - Stechford Reviews 

138
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TrustScore 4.5 out of 5

4.5

166-172 Station Road, B33 8BT Birmingham, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Exceptional customer service. Friendly, welcoming staff. Informative about all their products. Mrs Arif, gave good advice and wasn’t pushy, allowed us time to look around comfortably and choose my ca... See more

Company replied

Rated 5 out of 5 stars

Celia & team at the Stechford branch are absolutely brilliant at assisting you with whatever flooring type you need from start to finish. From the point of first stepping through the door, you're ass... See more

Company replied

Rated 5 out of 5 stars

We came into the shop and wasn’t bombarded with sales pitches so it was relaxed and able to look around at our on speed. Once we decided what we wanted. The gentleman sorted out a price for us and t... See more

Company replied

Rated 5 out of 5 stars

Fitted our house out when we moved in a few years ago, all carpets still going strong, replacing as needed- United Carpets just fitted our daughter's bedroom carpet, good price, expert fitting, top se... See more

Company replied


Company details

  1. Carpet Retail Shop
  2. also in
  3. Bedroom furniture shop
  4. Flooring Shop
  5. Home Furniture Shop
  6. Living room shop
  7. Mattress Shop

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

  • 166-172 Station Road, B33 8BT, Birmingham, United Kingdom

  • 0121 785 1444

4.5

Excellent

TrustScore 4.5 out of 5

138 reviews

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No recent history of asking for reviews

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Replied to 96% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(138)

1,872 reviews in the last 12 months

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Rated 5 out of 5 stars

I found the company extremely helpful…

I found the company extremely helpful reliable and professional, we were very happy with the carpet fitter he has done a great job.
It was the second time we have used them and would highly recommend.

4 December 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

Hi, thank you for leaving us a review! We're so glad our Stechford store could make your experience with us a positve one! Its great to hear that your happy with the finished result. Thanks again for the recommendation!

Rated 5 out of 5 stars

Celia and the staff always offer a warm…

Celia and the staff always offer a warm welcome and are extremely knowledgeable about their stock, advice and guidance are offered but not forced. We were returning customers and will definitely return again 😀

21 November 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

Hello, thank you so much for taking the time to leave us a review! We're so glad our Stechford store could make your experience with us a positive one.

Rated 5 out of 5 stars

Very good customer experience

We had a really good experience which began at choosing the vinyl for the kitchen at the shop all the way to the very experienced fitter who came and laid it down very professionally.

Absolutely no complaints and will happily purchase again from United Carpets.

16 November 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

Hi Jamila, thank you so much for taking the time to share with us how our Stechford store team did! Its great to hear you received a really good experience from them. We hope you love your new vinyl, we look forward to seeing you again in the future!

Rated 5 out of 5 stars

Another perfect experience from Celia…

Another perfect experience from Celia and her team. A lovely, good quality carpet at a fair price. I have been going to United Carpets Stetchford for over 10 years now. I would not buy my carpets from anywhere else.

23 November 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

Hello Elaine, thank you for taking the time to share with us how our Stechford store did! its so great to hear that you have been using United for over 10 years, thank you so much for your loyalty! We look forward to seeing you next time, take care!

Rated 5 out of 5 stars

Great service

Arranged to measure up within a couple of days, friendly when arrived. Staff in store really helpful. Fitting organised to suit my work days. Fitters punctual, tidy and did a great job. Would recommend and use again

24 October 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

Hi Vic,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you from measuring to fitting.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford

Rated 5 out of 5 stars

Well mannered

Well mannered. Fitted the carpet excellently and did a great job.

3 December 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

Hi Fiona, thank you so much for taking the time to share with us how our Stechford store did! its brilliant to hear that they provided you with such a excellent service, take care!

Rated 5 out of 5 stars

Best customer service I have received…

Best customer service I have received in a long time very personable and informed staff, made the children feel welcome and kept to their agreements.

I will come back and get carpets from there in future.

8 August 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

Good afternoon Stuart! Thank you so much for the review, its great to hear such positive feedback. We will be sure to pass on your kind words to our Stechford store!

Rated 2 out of 5 stars

Vinyl to bathroom not fitting very well…

Vinyl to bathroom not fitting very well to doorway area, Measured up landing and stairs for new carpet, were to call me next day with price and date to fit carpet I had already picked when in the showroom.

Yet to receive a call

6 September 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

Whistle Blower, it is disappointing for us to hear that your experience was anything less than great. Please reach out to us at
+44 121 785 1444 so we may assist you in moving forward towards a resolution.

Rated 4 out of 5 stars

Helpful friendly staff

Helpful friendly staff

24 August 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

Consumer, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Lovely couple who manage the Stechford Branch of United Carpets

Lovely couple who manage the Stechford branch, polite friendly nothing is too much trouble.
Have been going to them for years for my carpets and always get excellent service. The lady has so much knowledge about carpets and can work out measurements and all the bits that you will need in a flash. Prices are always good too

21 September 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

Hi Annette Burchell,
thank you for taking the time to leave a review for us at United Carpets and Beds. We're happy we could meet your expectations! Thank you again for leaving us this response!

Rated 5 out of 5 stars

Fabulous service

Always very helpful from start to end

7 September 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

We're so glad that we were able to go above and beyond your expectations!

Rated 5 out of 5 stars

Top quality

What a great service

4 September 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

We are so pleased you enjoyed your visit to United Carpets and Beds.
Thanks again for the recommendation, and have an amazing day!

Rated 5 out of 5 stars

Brilliant service.

It was very good experience, fitter done an excellent job.

3 September 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

Susan Doody, thank you so much for the positive review!
We hope to see you again soon for your next project.

Kind Regards
United Carpets and Beds

Rated 5 out of 5 stars

The Otterton bed we purchased is a very…

The Otterton bed we purchased is a very good bed.
I didn't relize that i did not have to assemble it myself, the shop where responsible to put it together.
However i assembled.

19 July 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

Hi David,
Thankyou for leaving us a 5 star review.
We are happy to hear that you love your new bed and that the team was able to assemble your bed if required.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford

Rated 5 out of 5 stars

Great service in the shop

Great service in the shop, Cecilia is a star, only problem I had was with one of the fitters which the shop is aware of and dealing with, I always recommend the shop with family and friends one has already purchased and another going for a quote thank you

26 June 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that Celia was able to deliver great customer service and that you have recommended us!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford

Rated 5 out of 5 stars

Great team at United Carpets and beds…

Great team at United Carpets and beds Stechford. From start to finish, Celia has excellent customer service skills. She advised and worked out the costings. Pete, the carpet fitter did a brilliant job on concrete stairs. Very skilled and experienced in what he does. Excellent finish. I would recommend this team to my family and friends.

15 June 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Celia able to deliver excellent customer service and our independent fitter, Pete, delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford

Rated 5 out of 5 stars

Fantastic company

Looking for a new bedroom carpet a friend told me about United Carpets & Bed . Not to far away so we went over not had carpet for meny years as we've had hardwood flooring and tiles. So it was nice to see plenty of choice and great quality the staff pointed use in the right direction and let us get on with it. We chose a beautiful dark grey carpet and was advised on a good underlay free fitting included if you purchase underlay no brainer really we arrange for fitting around 4 weeks later we got a discount due to working for NHS . we were kept upto date with the fitting. Fitter was very professional and polite I had already cleaned the room for him . Just under an hour he was done absolutely fantastic perfect and looks stunning with a lovely feel when walking over it great quality price and service. Big thank you

2 May 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

Hi Barry,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on your new bedroom carpet and advise you on our free fitting offer as well as taking advantage of our blue light discount.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Stechford

Rated 4 out of 5 stars

Apart from coming earlier than expected…

Apart from coming earlier than expected and no phone call to say they were coming, the service from the shop to the fitters was fantastic, very happy with my purchase

4 April 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

Hi Kelly,
Thankyou for leaving us a review.
All of your comments regarding you fitting experience will be taken up with our independent fitters to improve our service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford

Rated 5 out of 5 stars

Excellent service and great carpets

Excellent service, the help and advice given in store was great. The fitter was brilliant, very professional and did a great job. I would highly recommended the Stechford store. Thanks to all the staff there for your help, it was much appreciated. We are really happy with our carpets.

26 April 2024
Unprompted review
United Carpets & Beds - Stechford logo

Reply from United Carpets & Beds - Stechford

Hi Sue,
Thankyou for leaving us a 5 star review.
We are happy to hear you received excellent service with the team able to advise you in-store and that you love your new carpet!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford

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