Really happy with the customer service friendly, welcoming when walking in. Choosen a carpet good price happy to take a dispoit paid balance when Rearranged the fitting of the carpet on a convenient... See more
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The service was excellent throughout my visit greeted with a smile i wasn't rushed if I needed help they were there. They helped me with payment plans that suited my pocket Both members of staff were... See more
Company replied
we purchased carpets for our house from stockton on tees from the moment we walked into the store to the moment the fitters left our house it was top notch experienced staff who assisted us- great pri... See more
Company replied
Spent time looking for a new Super king bed and mattress. Richie was patient and answered all our questions and helped us make the right choice. The bed came this morning and the lads (Lewis and his p... See more
Company replied
Company details
- Carpet Retail Shop
- Bedroom furniture shop
- Flooring Shop
- Home Furniture Shop
- Living room shop
- Mattress Shop
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Portrack Retail Park, Holme Road, TS18 2SB, Stockton-on-Tees, United Kingdom
- 01642 676068
4.5
Excellent
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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really happy with the customer…
Really happy with the customer service friendly, welcoming when walking in. Choosen a carpet good price happy to take a dispoit paid balance when Rearranged the fitting of the carpet on a convenient date. pleased customer thank you Stockton on tees Branch
18 August 2026
Unprompted review
The service was excellent throughout my…
The service was excellent throughout my visit greeted with a smile i wasn't rushed if I needed help they were there. They helped me with payment plans that suited my pocket Both members of staff were great brilliant service.
2 July 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Christina, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Stockton-on-Tees store could meet your expectations and provide you with an excellent service throughout. We're so pleased that the team could find you a payment plan that was suitable for you and your budget!
We hope to assist you again in the future! Take care.
Great service
Great service. Andy who completed the sale was really knowledgeable and explained everything. The carpet fitters were organised and worked tidily. Great service all round. Price was a bargain!
10 June 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Maka, thank you for taking the time to leave a review.
Its such a pleasure to hear that our Stockton-on-Tees store could meet your expectations and provide you with a great service throughout.
We're so pleased that you're happy with the finished results of your carpets.
Thank you so much for the recommendation. We hope to assist you again in the future.
Knowledgeable
The staff were really friendly and knowledgeable....we also had a good laugh with them during the sale.
30 May 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Steve, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Stockton-on-Tees store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Don't receive what your told.
Carpet lovely, was told i would be fitted with a door bar to en suite but wasn't also joiner never turned up to plane door. Would never recommend your company as don't get what's promised
6 April 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Good afternoon, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with your carpets. However we're sorry to hear that the independent fitters did not meet your expectations, this is not the level of service that we strive to provide and would like the opportunity to look into this further. Please contact our Stockton-on-Tees store directly or alternately email customerservice@unitedcarpets.co.uk and a member of our team will get back to you.
Kind Regards
The United Team
Helpful team
Helpful team including, beautiful carpet and good coomunication.
26 May 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Khalil, thank you for taking the time to leave a review.
We're so pleased that our Stockton-on-Tees store could meet your expectations and provide you with a great experience with good communication throughout.
Thank you so much for your kind recommendation. Take care
Very helpful & pleasant gave us a few…
Very helpful & pleasant gave us a few choices in the measurements we needed and they were very good price wise , all in all very satisfied with the products that were purchased
6 April 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Janet, thank you so much for taking the time to leave a review.
Its great to hear that our Stockton-on-Tees store was able to meet your expectations and provide you with a positive service throughout.
We hope to assist you again in the future. Take care.
The staff were very friendly and…
The staff were very friendly and knowledgeable about their products and also very reasonable priced,
6 February 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hello Andy, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Stockport store.
Thank you so much for the recommendation. Take care.
Really happy with this company very…
Really happy with this company very prompt and professional service. I was let down by Franks factory flooring and fortunately United Carpets came to the rescue. Will be using them again.
13 March 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Dan, thank you for taking the time to share your experience.
We're so pleased that your happy with the service that you recieved from our Stockton-on-Tees store.
We hope to assist you again in the future. Have a wonderful day!
Fab experience and staff bent over…
Fab experience and staff bent over backwards to accommodate.. thank you to all especially Mark :-)
Jo & David x
19 April 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Joe, thank you for taking the time to share your experience.
We're so pleased that your happy with the service that you recieved from our Stockton-on- Tees store.
We hope to assist you again in the future. Have a wonderful day!
Fantastic
Even though we didn't buy, Andy and Mark were absolutely amazing. They were welcoming, friendly, and not pushy. They were very knowledgeable. The advice and guidance was second to none. They did not want us to rush in and buy a product until we had decided what we really wanted as we couldn't decide. Thank you so much ☺️
18 April 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Michelle, thank you so much for your kind words.
We're so pleased that our Stockton store were able to meet your expectations and provide you with a 5 star service throughout.
Its a pleasure to hear that you're pleased with the overall service that you recieved. Take care.
Excellent customer service from Andy, Mark & Dave
Excellent customer service from Andy, Mark & Dave.
When entering the Stockton branch we were greeted with a very warm welcome from these lovely guys.
They were so knowledgeable and guided me through the type of flooring I would need for our kitchen & hall.
Dave came to our home & measured the kitchen & also brought samples of flooring I had already chosen so I could see what they would look like in the kitchen & hall, again very knowledgeable.
I would highly recommend United carpets a fabulous company thank you so much!
10 April 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Vanessa, thank you for taking the time to share how our Stockton-on-Tees store did.
We're so pleased to hear that Andy Mark and Dave were all able to help you make the decision of which type of flooring was most suited for your kitchen and hall. Its great to hear that you're happy with the overall service that you recieved.
We hope to assist you again in the future. Take care.
Very pleased…
Very pleased with the carpet I chose everything was excellent from the staff in store to the carpet fitter I would definitely recommend United Carpets and Beds an excellent company and wouldn’t hesitate to use them again thank you very much United Carpets
24 February 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Susan, thank you so much for taking the time to leave a review.
We're delighted to hear that our Stockton-on-Tees store was able to meet your expectations and provide you with an excellent service throughout.
We hope to assist you again in the future. Take care.
Great team
Great team in the store straight to the point just how a like it
16 March 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hello Jack, thank you for taking the time to leave a review.
Its great to hear that you're happy with the service that you recieved from our Stockton-on-Tees store.
Thank you again for your recommendation. Take care.
Mark was great he advised on what would…
Mark was great he advised on what would be best to put down in a busy office. It came at great price and the fitting team were great also i highly recommend united carpets.
25 January 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Jay, thank you for taking the time to leave a review.
We're so pleased to hear that our Stockton-on-Tees store was able to meet your expectations and provide you with a 5 star service throughout.
Thank you so much for the recommendation. Take care.
Carpet fitter was rude
Carpet fitter was rude - he rang with 20 minutes notice after I was told he would let me know the day before. Fitted carpets that were the roll end (didn’t pay £2,700 for a roll end and fitter should have known they were all roll ends ) and each room had marks on which Dave came out twice to look at. Dave and Andy have been really good. They then sent Renew out to look at the marks and then now they are replacing all the carpets on Friday. It was easy for the fitter the first time as rooms were empty with no doors on as we are not living in the house at the moment but since getting the carpets fitted we have started to move things in therefore the fitter will have to move things. Also when they fitted them they marked all my walls and paintwork meaning I’ve had to pay a decorator to touch them all up.
Not a good experience but hopefully they are ok on Friday.
15 January 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Good afternoon Cheryl, thank you for taking the time to leave feedback.
We’re really sorry to hear that parts of your experience have been frustrating, particularly regarding the short notice on the day of fitting and the condition in which the rooms were left. That’s certainly not the standard of communication or care we aim to provide, and we completely understand how inconvenient this must have been.
We’re pleased that both Dave and Andy were able to assist promptly, and that following the inspection with Renew, we’ve arranged a full replacement. We hope Friday’s installation goes smoothly and restores your confidence in both the product and our service. Please contact customerservice@unitedcarpets.co.uk if you need any further assistance.
Kind Regards
The United Team
Great service offered
Great service offered. Very knowledgeable about types of flooring and ideas for fitting. Came away very confident I had picked exactly what I needed & that it would all be seamless.
22 January 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hello Dave, thank you for sharing your experience with us.
Its great to hear that our Stockton Store could meet your expectations and `help you choose which flooring was most suited for you and your home.
We hope to assist you with any projects in the future. Have a wonderful day.
Sales men were great
Sales men were great, however carpet fitters weren't the best carpet doesn't seem like it's pulled tight enough
19 December 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Good afternoon Heather, thank you for taking the time to leave feedback.
We're pleased to hear that you had such a positive experience in our Stockton-On-Tees store. However its such a shame to learn that you're not satisfied with the finished result of your carpet.
Please contact the store directly or alternatively email customerservice@unitedcarpets.co.uk, so it can be arranged for a member of the team to come out and check your carpet has been fitted correctly.
Kind Regards
The United Team
Unfortunately there was an issue with…
Unfortunately there was an issue with the store ordering the wrong bed for me. This only became apparent when the delivery people unpacked it from the van.
The store did apologise though and got the correct one delivered the following week for me
5 December 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Good afternoon Lyndsey, thank you for taking the time to leave feedback.
We're sorry to hear that there was an issue with your bed and the wrong one was ordered and delivered to you. This is not the service we aim to provide and understand how frustrating this must if been.
However we're very pleased that our Stockton-on-Tees store apologised for the error and got the correct bed delivered to you the following week.
We apologise again for the inconvenience that was caused and hope to get the opportunity to assist you again in the future. Take care.
Reply from United Carpets & Beds - Stockton-on-Tees
Good afternoon Mohammed, thank you for taking the time to leave feedback.
We’re sorry to hear you were unhappy with the fitting. This isn’t the standard we aim for. Please contact our Stockton-on Tees store or alternatively email customerservice@unitedcarpets.co.uk, so we can review the issue and try to make it right.
Kind Regards
The United Team
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