United Carpets & Beds - Worksop Reviews 115

TrustScore 4.5 out of 5

4.6

Clarence Road, S80 1QA Worksop, GB


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Rated 5 out of 5 stars

Brilliant bed we bought from united , so pleased with the quality and staff was second to none so polite definitely would recommend any one to use united carpets and beds :) thank you

Company replied

Rated 5 out of 5 stars

Staff all very helpful choosing our new carpet,also carpet fitter pulling out all the stops for fitting so quickly will certainly use again. Rgds mr&mrs wallace

Company replied

Rated 5 out of 5 stars

We would like to praise the manager of the Worksop United Carpets for the amazing service she gave us! Marie worked tirelessly to sort out an misunderstanding over the date our fitter was coming. She... See more

Company replied

Rated 5 out of 5 stars

Exceptional customer service, from walking in Marie was so lovely and attentive! We absolutely love our flooring that was fitted so quickly we couldn’t believe we didn’t have a long wait! Great qualit... See more

Company replied


Company details

  1. Carpet Retail Shop
  2. Bedroom furniture shop
  3. Flooring Shop
  4. Home Furniture Shop
  5. Living room shop
  6. Mattress Shop

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

115 reviews

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No history of asking for reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(115)

1,836 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant bed we bought from united

Brilliant bed we bought from united , so pleased with the quality
and staff was second to none so polite definitely would recommend any one to use united carpets and beds :) thank you

10 June 2026
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Hi Dale, thank you for taking the time to leave such kind feedback.

Its such a pleasure to hear that our Worksop store could meet your expectations and provide you with a brilliant 5 star service throughout.

We hope you enjoy your new bed in many years to come. Have a wonderful day.

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish . Quality flooring, Highly recommended and fabulous service all round from Marie Baird ! Thanks again

18 June 2026
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Hi Stuart, thank you for taking the time to leave such kind feedback.

Its such a pleasure to hear that our Worksop store could meet your expectations and provide you with an excellent service from start to finish.

We hope to assist you again in the future. Have a wonderful day.

Rated 5 out of 5 stars

New carpet

Excellent service throughout 👏 always friendly and helpful staff . Marie is exceptionally helpful

5 June 2026
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Hi Wendy, thank you for taking the time to leave such kind feedback.

Its such a pleasure to hear that our Worksop store could meet your expectations and provide you with an excellent service throughout.

We hope to assist you again in the future. Have a wonderful day.

Rated 5 out of 5 stars

Very helpful staff in store no pressure…

Very helpful staff in store no pressure selling booked in for fitting ,arrived and fitted as promised two very pleasant fitters very happy as always

11 May 2026
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Hi Craig, thank you for taking the time to leave a review.

Its a pleasure to hear that our Worksop store could make your experience with us a positive one!

Thank you so much for the recommendation. Take care.

Rated 5 out of 5 stars

5 Stars

Lovely carpet, Good price and quick fitting

14 May 2026
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Hello Abby, thank you for taking the time to leave a review.

Its a pleasure to hear that our Worksop store could make your experience with us a positive one!

Thank you so much for the recommendation. Take care.

Rated 3 out of 5 stars

It was a nice experience

It was a nice experience, staff friendly and helpful.

14 May 2026
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Hello Ann, thank you for taking the time to leave a review.

We're so pleased that you're happy with the service that you received from our Worksop store. Please don't hesitate to contact the store if there is anything further we can assist you with.

Thank you so much for the recommendation. Take care.

Rated 5 out of 5 stars

Excellent service

Excellent service, knowledgeable sales staff. Saw the carpet we liked salesperson calculated price Inc underlay & fitting. Also gave a discount which we weren't expecting. Highly recommend united carpets & beds Worksop

2 June 2026
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Hi, thank you for taking the time to leave a review.

We're so pleased that our Worksop store could meet your expectations and provide you with an excellent service throughout.

We hope to assist you again in the future. Take care!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. We visited the showroom looking for a carpet to meet some specific requirements, and Marie was incredibly professional, knowledgeable, and helpful throughout. She took the time to understand exactly what we needed and helped us find the perfect carpet.

They came out to measure when arranged and was punctual and efficient. The carpet fitter did an amazing job, on the stairs and landing, where the finish is excellent and the attention to detail really shows.

We’re absolutely delighted with the end result and wouldn’t hesitate to recommend United Carpets to anyone looking for quality products and first-class customer service. Thank you to Marie and the fitting team!

9 February 2026
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Hi Anita, thank you so much for your wonderful review.

We're delighted to hear that you had such a positive experience from start to finish. Marie will be thrilled to know that her professionalism, knowledge, and dedication helped you find the perfect carpet for your needs.

It's also great to hear that the measuring appointment went smoothly and that you were pleased with the workmanship of the fitting team. We take great pride in delivering a high-quality finish, and your comments about the attention to detail on the stairs and landing are especially appreciated.

Thank you for choosing United Carpets and for taking the time to share your experience. Your recommendation means a great deal to us, and we hope you enjoy your new carpet for many years to come.

Kind regards,

The United Carpets Team

Rated 5 out of 5 stars

We had a great experience at United…

We had a great experience at United Carpets, to be honest we feel like Di is like our personal advisor, she helps us with our colour scheme and best flooring to suit the space, we will definitely always shop here, friendly, professional service at great prices

2 May 2026
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Hello Sarah, thank you for taking the time to leave a review.

Its a pleasure to hear that our Worksop store could make your experience with us a positive one.

Thank you so much for the recommendation. Take care.

Rated 5 out of 5 stars

Staff all very helpful choosing our new…

Staff all very helpful choosing our new carpet,also carpet fitter pulling out all the stops for fitting so quickly will certainly use again. Rgds mr&mrs wallace

4 May 2026
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Hi Alan, thank you for taking the time to leave a review.

We're so pleased that our Worksop store could meet your expectations and provide you with a 5 star service throughout.

We hope to assist you again in the future. Take care!

Rated 5 out of 5 stars

Carpets…

Extremely satisfied with staff service and products .Well done United carpets ✔

12 May 2026
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Hi Wendy, thank you so much for taking the time to share your experience.

Its great to hear that our Worksop team were able to meet your expectations and provide you with a 5 star service.

We hope to assist you again in the future!

Rated 5 out of 5 stars

Get to United Carpets

Fabulous selection of carpets ,staff are knowledgeable about the range of carpets , carpet fitter came next day we had a lounge carpet and a stair and landing carpet we could choose when we wanted it fitted as we were decorating fabulous service would definitely recommend. The carpet fitter came lovely chap very professional carpet fitted superbly well done United Carpets.

22 April 2026
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Thank you so much for your kind words and the 5 stars!
We look forward to seeing you again.

Kind Regards

United Carpets and Beds

Rated 1 out of 5 stars

(Worksop branch united carpets) had…

(Worksop branch united carpets) had small bedroom carpet put down was all rucked up and bad lines all through it which it shouldnt of had ! not what i ordered did waste a lot of time with phone calls and having to swap it for what i ordered in the first place shame companies like to try cut corners but did get there in the end with a lot of time wasting.

23 April 2026
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Good afternoon Maz, thank you for taking the time to leave feedback.

We’re really sorry to hear about your initial experience with the bedroom carpet. What you’ve described is not the standard we aim to deliver, and we understand how frustrating it must have been to deal with issues like rucking and visible lines—especially when it wasn’t what you originally ordered.

We also apologise for the inconvenience caused by the time spent on phone calls and arranging the replacement. That’s certainly not the smooth experience we want for our customers.

That said, we’re glad we were able to resolve things in the end and ensure you received the correct carpet. Your feedback is important to us, and we’ll be taking it on board to help improve our service and prevent similar situations in the future.

If there’s anything further you’d like to discuss, please don’t hesitate to get in touch.

Kind regards,
The United Team

Rated 5 out of 5 stars

Thank you Marie for your service and…

Thank you Marie for your service and providing me a great deal with my new carpet. It looks fantastic thanks to the very professional fitters who also gave us amazing service. Will always continue to use your shop as I have for over 24 years.

9 April 2026
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Hello Patricia thank you for taking the time to leave a review.

Its great that our Worksop store was able to meet your expectations and help you find a great deal on your new carpet.

We're so pleased to hear that you're happy with the finished results. Take care.

Rated 5 out of 5 stars

High praise for Marie; the manager and the excellent fitter!

We would like to praise the manager of the Worksop United Carpets for the amazing service she gave us! Marie worked tirelessly to sort out an misunderstanding over the date our fitter was coming. She managed to sort out a fantastic fitter within a day's notice so we weren't disappointed. The carpet is of excellent quality at a fabulous price. It was fitted expertly and the fitter cleared up really well! A great big thankyou for a highly recommended service from start to finish!

25 February 2026
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Hello Tracey, thank you for taking the time to leave our Worksop store a review.

We're delighted to hear that the team went above and beyond to ensure your expectations were met and you wasnt disappointed. We're so pleased that you're happy with the finished results.

Thank you again for your recommendation. Take care.

Rated 5 out of 5 stars

Beautiful carpet

Beautiful carpet. Accommodating staff in the shop through to the lovely carpet fitter. Will use again.
Thanks.

10 January 2026
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Hi Sally, thank you for taking the time to leave feedback.

We're so pleased to hear that our Worksop store was able to meet your expectations and provide you with a 5 star service throughout.

We hope to assist you again in the future. Take care.

Rated 5 out of 5 stars

Helpful staff in store

Helpful staff in store
Good price for carpet

16 January 2026
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Hi Anne, thank you for taking the time to leave feedback.

We're delighted to hear that our Worksop Store was able to make your experience with us a positive one.

We hope to assist you again in the future. Take care.

Rated 5 out of 5 stars

This company is excellent

This company is excellent, the staff are friendly and helpful and the stairs carpet was efficiently fitted to a high standard.

10 December 2025
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Hi Paul, thank you for taking the time to leave a review.

Its a pleasure to hear that our Worksop store could meet your expectations and provide you with an excellent service and your stairs carpet was fitted efficiently and to a high standard.

Thank you again for the recommendation. Take care.

Rated 5 out of 5 stars

I can always recommend this company

I can always recommend this company. The team at Worksop always looks after me and my family.
Great value for money with first class service and it doesn’t matter whether you are spending a hundred pounds or ten thousand pounds either, you get the same treatment.
First class service!

14 November 2025
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Hi Trev, thank you for taking the time to share how our Worksop store did.

We're so glad that the team could look after you and provide you with a first class service that met your expectations.

We hope to get the opportunity to assist you with any projects in the future. Take care.

Rated 5 out of 5 stars

On time as stated

On time as stated, left everything clean and tidy.

8 December 2025
Unprompted review
United Carpets & Beds - Worksop logo

Reply from United Carpets & Beds - Worksop

Hi Julie, thank you for taking the time to leave a review.

We're so pleased to hear that you're happy with the service that you recieved from our Worksop store.

We hope to assist you again in the future. Take care.

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