You provide such a valuable service for pet owners. Thanks to you I was allowed to move into a wonderful, seniors only gated community. My dog was certified as an ESA (Emotional Support Animal) by you... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Communication was great from everyone. Customer support was spectacular and answered any questions I had. There was a second fee I had to pay after my initial one, but I believe that was a payment o... See more
I renewed my ESA designation for my 2 cats again this year with United Support Animals. The process is simple and straightforward. I heard from the therapist within 24 hours, just as they promised. I... See more
United Support Animals is a wonderful service. It was so easy to extend my dog Button's credentials for another year. Knowing that I can take her in the cabin on a plane is so reassuring. I am also ab... See more
4.6
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had 4 pets 3 cats and 1 parakeet and…
I had 4 pets 3 cats and 1 parakeet and I was able to get two letters for myself with 2 pets on each letter, it cost me around $230 because it was a renewal im sure it’s probably not much more for first time but I can’t remember.
10 February 2026
This was a miracle for me on my trip…
This was a miracle for me on my trip because I felt like nothing could go wrong .
I was entirely right. No situation or changes were necessary and NO PROBLEMS Occurred. Exceptional experience with lots of help from the Airline of United .Thank you
19 February 2026
Highly recommend their services
It was very easy to fill out the form and very informative about your rights. Even exchanges were seamless. I highly recommend United Support Animals and the services they offer.
29 January 2026
everyone was patient and kind
everyone was so patient and kind. I received my dog vest collar and certificate right away. They were very responsive to fix the spelling of my dog’s name quickly and resend the certificate.
4 February 2026
Didn’t send me the leashed or the…
Didn’t send me the leashed or the collar and I called because they put the wrong birthday for my puppy
27 January 2026
Reply from UnitedSupportAnimals
Thank you for your feedback. We sincerely apologize for the initial error with your puppy’s date of birth. As soon as you notified us, our team corrected the information and issued the updated documents promptly to ensure everything was accurate.
We also want to clarify that the Premium Package you selected does not include the leash and collar. Those items are part of our Deluxe Package, which includes additional physical accessories.
We understand how important accuracy is, and we appreciate your patience while we resolved the DOB correction. If there is anything further you need or if you would like assistance with upgrading your package, our support team is here to help.
United Support Animals Support Team
This was a very enjoyable and easy…
This was a very enjoyable and easy process. I got to speak to the doctor the same day of the purchase, and I received my documentation via email the next day. The packet was received via mail about a week later and I'm very satisfied with the entire process. Thanks!
2 February 2026
Mix up
I liked the prompt service, however there was a mix up in names on the original certificate for 2 dogs.
8 January 2026
Y'all changed my 𝘭𝘪𝘧𝘦. as well as on a…
Y'all changed my life as well as on a daily to finally doing what I need to do to have in a service dog and I thank you from the bottom of my heart thank you very much for everything.
28 January 2026
Everything went well
Everything went well. Very professional. Everything went smooth an quickly. Thank you.
20 January 2026
second time I renew
This has been second time I renew my services with USA (united support animals). They have once again surpassed my needs with multiple copies of my therapy dog letter and my order for service dog patches. The therapist was excellent in her services as well.
28 January 2026
Great experience with United Support…
Great experience with United Support Animals. Everyone was extremely helpful and walked me through the process. Ebony is amazing and a great resource.
19 January 2026
I had a phone call with Den finding out…
I had a phone call with Den finding out that it was a misunderstanding with my previous order he changed everything and I will receive what I've always ordered every time that I have been dealing with this company Thank you so much Den for you're compassion and courteous service.
26 January 2026
Animal Support Process
Simple and easy process.
Received everything in a timely manner.
23 January 2026
Very knowledgeable and understanding
Very knowledgeable and understanding
Very compassionate
16 January 2026
Reply from UnitedSupportAnimals
Thank you for sharing your feedback. We’re sorry to hear about your frustration and would like to clarify the situation for transparency.
On January 23, 2026, we requested written proof from your landlord or property management confirming that the letter was denied (such as an email or formal notice). Unfortunately, we never received any documentation showing that the letter was rejected or deemed unacceptable.
Our process requires landlord verification in order to take the next steps or escalate the matter appropriately. Without proof of denial, we were unable to confirm that there was an issue with the letter or that it was not accepted.
We always make every effort to support our clients and address legitimate concerns when proper documentation is provided. We remain open to reviewing this matter if you can still supply written confirmation from the landlord.
Please feel free to contact us directly so we can assist you further.
Very thorough appreciate them very much
13 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.