Bought item through tesco marketplace. Delivery mesup their end. Ref No for refund. Their website says delivered. Tesco supposedly sorting out. Nothing. zero, zilch. Learnt my lesson using tesco m... See more
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See what reviewers are saying
Completed cancellation form 28th Oct (same day as ordered. I found item £14 cheaper direct from Mountain Warehouse). Also emailed to cancel. No response and dispatched two days after cancellation subm... See more
First I was a bit sceptical about ordering from this site as some reviews were negative.I suppose you get them everywhere.Jacket arrived in 8 working days from Belgium to Ireland.Its exactly what I ha... See more
Having worn out my very comfortable pair of leather gloves, I could not find anywhere on the high street that sold gloves. So I went on a search....and found Universal Textiles, and saw a picture of a... See more
Company details
Information provided by various external sources
Universal Textiles was initially founded in 1986 as a wholesaler of hosiery products based in Leicester Now we sell high quality products, ranging from clothing, shoes and bags to homeware, including towels, bath mats and bedding. With a wide range of brands including Trespass, Regatta, Hill Interiors, CGB Giftware and many more.
Contact info
50 Oswin Road, LE3 1HR, Leicester, United Kingdom
- 0116 218 2188
- hello@universal-textiles.com
- www.universal-textiles.com
3.0
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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it was easy to order the goods i wanted
10 October 2022
Unprompted review
The service I received and the product…
The service I received and the product were first class, I am a very happy and satisfied customer. Thank you
25 October 2022
Unprompted review
Reply from Universal Textiles
Sorry to hear you have not received your order, we have sent you a request for more information so we can look into this problem for you.
Kind Regards,
Pertemba
gorgeous gloves
fas delivery Lovely quality soft leather gloves thank you
3 October 2022
Unprompted review
The shoes arrived promptly but they…
The shoes arrived promptly but they didn't look like the quality I saw online. They look cheap and I definitely won't wear them. Disappointing 😐
3 October 2022
Unprompted review
Reply from Universal Textiles
Sorry to hear your order was not as you were expecting it. You can return your order for a refund within 30 days. If you need more information or help, please contact our customer service team.
hello@universal-textiles.com
Satisfied customer
It was a very satisfactory experience purchasing my slippers from Universal Textiles. Where as my usual supplier wouldn’t deliver to Ireland, there was no problem. Slippers arrived promptly and well packaged.
16 September 2022
Unprompted review
Excellent
The reviews for this website were a bit up and down but I decided to take a chance and I’m glad I did. Item arrived in perfect condition. Tracking information was supplied so it was great to track the journey. Will use this website again.
15 September 2022
Unprompted review
Waiting to be impressed
Wrong item dispatched. Company took a while to reply to my emails requesting returns information.Then requested a photo of the wrong style and wrong size slipper I had received . Then slow to reply to this. Still have not told me if my original order is in stock
24 September 2022
Unprompted review
Reply from Universal Textiles
Sorry to see you have received a wrong item.
I have checked your order and can see you have received a replacement of the originally ordered item. Would you be able to review your experience with us as we have resolved your issue?
Thank you
Pertemba
A gift for a dog walker so I am unable…
A gift for a dog walker so I am unable to comment on using it but it looks sturdy and clear!
20 September 2022
Unprompted review
Glad I discovered this online shop
I bought a Trespass jacket from Universal Textiles. The transaction was smooth, and I got the jacket within just 2-3 days. All perfect! I'm just very glad I discovered this online shop.
16 September 2022
Unprompted review
I bought the ladies Extra Fine Silk…
I bought the ladies Extra Fine Silk Touch Bamboo Socks (3 Pairs) in black. They were a very good price for the quality and they arrived promptly. I’ll probably buy more.
12 September 2022
Unprompted review
I have placed my order 10 days ago and…
I have placed my order 10 days ago and I still have not received it despite the fact that it says Order is with hermes, I'm still waiting.
I do appreciate the customer support though and the product was cheaper than other websites.
4 September 2022
Unprompted review
Reply from Universal Textiles
Hi Salem,
Sorry that Evri has lost your original order.
We have gone ahead and have sent you a replacement with another courier which has already reached you.
Hope you are happy with your ordered.
Pertemba
Things came but not as described really…
Things came but not as described really disappointed they did give part refund after pictures was sent to them
10 September 2022
Unprompted review
Reply from Universal Textiles
Sorry to see that there was a design change for your product.
We try to keep our products up to date but sometimes suppliers have changed designs without notifying us. We would like to apologise for the inconvenience this has caused.
Irene
Fantastic experience with this company
Fantastic experience with this company, shoes arrived very quickly, and perfect for my Special Needs Daughter who has a wide foot, they were perfect, a generous strap to fit right over the foot easily.
A VERY PLEASING TRANSACTION WITH NO PROBLEMS BRILLIANT THANK YOU !!!!
1 September 2022
Unprompted review
IT HAS NOT ARRIVED
12 September 2022
Unprompted review
Reply from Universal Textiles
I'm sorry to hear that you haven't received your order. If it isn't delivered, we'll ship a replacement or provide a full refund. I sent you a message earlier today and I've contacted the courier for an update.
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