VERY DISAPPOINTED
They visited my property on 20/02/24 for the annual boiler service, their service was very disturbing and disappointing. During the service, they requested a container to drain out water from the boiler and a footstool, which I found unusual. I have never had this experience before with any previous boiler services. When asking for the invoice and service report, the technician informed me that he would do them when reaching his office. However, after nine hours, he did not contact me. I sent another text message, which was unanswered. I gave him another 12 hours to respond, but after 12 hours, when I called, he did not answer the call. I sent text messages, which were rudely answered.
From this incident, I have learned a valuable lesson and have experienced firsthand the unprofessional behavior of this particular small business. From now on, I will be calling British Gas or Worcester Bosch directly instead of relying on this unreliable company for my boiler and plumbing needs.
I also want other people to be aware of the potential issues with universal boilers and plumbing. It is essential to conduct thorough research and due diligence before hiring any company for these services. By sharing my experience, I hope to warn others and help prevent similar situations from occurring in the future.