Universal Yums Reviews 

393
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers had a great experience with this company. Customers consistently enjoy the monthly adventure of discovering unique snacks from around the world, finding it a fun and educational experience. Many appreciate the overall quality and value of the products, with most items received being well-liked. However, some customers were not happy with certain snack selections, noting boxes that felt poorly curated or contained repetitive items. A few also mentioned issues with subscription management, such as unexpected auto-renewals and unhelpful customer service regarding repeated boxes or damaged goods.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing enjoyment and excitement for the snacks... See more

Subscription

Customers had positive experiences with subscription, with many highly recommending it and looking forward to... See more

Quality

Consumers find quality to be ambiguous, with some reviewers stating that the items in the boxes are of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We are enjoying this subscription. We get together and taste and rate the weird, wonderful and unique snacks from around the world. It's a fun family activity. We got a repeat box and UY sent a new bo... See more

Rated 4 out of 5 stars

I look forward to taste different snacks from each country. However, there are several snacks I give away because I don’t like them such as anything “SPICY” and some “covered in sugar candies”(they’re... See more

Rated 5 out of 5 stars

I have been getting the Universal Yums snack box for about 6 months, and my family really enjoys the opportunity to try so many unique snacks each month. While there are some snacks that we don't love... See more

Rated 5 out of 5 stars

We send a box to our son at college every month, so this is a great way for us to try to guess what country the snacks are coming from and then he does a great reveal over Facetime. We have fun disc... See more


Company details

  1. Sweet shop
  2. Confectionery

Information provided by various external sources

International snack box from a different country each month. Try delicious snacks and candies from around the world while reading our interactive guidebook!


Contact info

3.9

Great

TrustScore 4 out of 5

393 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(393)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A fun yummy learning experience

The boxes are always fun with a lot of different types of snacks. It covers salty, sweet and everything in-between. We are always excited to open the box as a family and see what's in it.

21 May 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Awful! Paid a hefty price to receive sub par products that were also damaged. Contacted support right away and got no response and then contacted them on IG.. when they responded they asked what my email was, which I provided, but then they never answered or followed up.

Don’t waste your money

18 May 2025
Unprompted review
Rated 1 out of 5 stars

Zero customer service

In January I subscribed to the largest box, of course they take payment up front so you can't cancel when things start going wrong.
The first couple months I was ver impressed & even got a friend a subscription for her birthday.
Fast forward to May & my latest box has gone missing. Went to a city it never should have went to & no updates since. I contacted Universal Yums & all they did was send a generic reply saying to allow 4 weeks for delivery, completely ignoring my issue..

18 May 2025
Unprompted review
Rated 2 out of 5 stars

Inconsistent service

I have had to reach out to them numerous times during my subscription due to shipment. They have no problem charging your card and then "shipping the item" aka making a label and not shipping your item out until almost 2 weeks later. This month was the last straw for my family boxes are supposed to ship out by the 15th and ours has yet to be shipped out. This box was supposed to be a going away experience for my son and us before he left for the summer but it appears we probably won't get it in time. When they respond to your question instead of trying to make it better rthey only quote their policy regardless if it's truly happening or not. My subscription is paused currently and we are debating going with a dlifferent company. There is snackcrate and quite a few other avenues for these snackboxes. Even for the 50 we spent you don't get too much, snack crate is far cheaper.

17 May 2025
Unprompted review
Rated 1 out of 5 stars

Don’t pay for expedited shipping

Don’t pay for expedited shipping. I paid extra for 1-3 day delivery as this was a gift. Order shipped on a Monday. I still did not have my box by Friday. I requested the expedited fee be refunded since it was not delivered between 1-3 days after shipping. Gerard who is one of the CS associates emailed me stating the 1-3 days does not include processing time nor weekends and to let him know when it’s been over 3 business days.

I still did not have my order by Saturday when it shipped on Monday and some how their CS team does not understand how Monday-Friday is 5 business days. They try to do everything possible to not issue refunds even if they have to reply with answers that clearly don’t make mathematical sense.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Flavor exposure + geography lesson

My kids love when a box arrives, and I love that it helps expose them to different tastes and flavors, as well as a little geography lesson! Now if I can just get them to eat veggies with this much passion…

1 May 2025
Unprompted review
Rated 3 out of 5 stars

NOT happy that I can't change countrys

They made the process of signing up very easily. But my biggest complaint with this company is somehow Mexico got clicked as a box I'm interested in. I never wanted Mexico, I cannot handle any spicy food and most of what comes from Mexico is spicy, so I've reached out to them and told them that there was an error that was somehow made and they said that unfortunately, once you make your selections, you cannot change them. This really upset me because I do not want to pay for a box that I don't want. This is the only downfall that I see so far. And I wish they would fix that. Because we should be able to change the boxes if we want to, if they fixed that little problem, I would give 5 stars.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

We have made opening our monthly box a…

We have made opening our monthly box a holiday! Our box comes faithfully around the same time each month. The anticipation for all the new delectables that we’ll get to try keeps us so excited! The variety of snacks that we’re able to sample is so fulfilling! Starting a subscription with Universal Yums has created a bond with my family that is priceless. We savor every minute and item!

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Family Fun

I have a blind father. We get these wonderful boxes with all the fabulous snacks and drinks to try. I am able to read all the convenient information about the country and all about the snacks that we get to taste. It is a fabulous way to let my father taste the world while we learn about new countries. Love these boxes and we look forward to each month!

4 March 2025
Unprompted review
Rated 5 out of 5 stars

We visited Italy

Every month I get together with some friends, we sample the snacks and study about the country in which they are from. We learn a lot and enjoy the snacks, it's a fun night.

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service! We have done other subscription boxes, but never Universal Yum. We didn't like it as much as others, so I asked to cancel my yearly subscription (pay monthly for what I received) and was sent a generic automated reply saying they couldn't do anything to cancel it.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Monthly Family growth and excitement

My children and I have enjoyed our monthly subscription so very much! It has given us a chance every month not only to try different snacks from other countries, but to also open up discussions about other countries and learn some geography too. My children have enjoyed finding other recipes and different things they have in common with the country we receive each month. I am so grateful that I stumbled across Universal Yums and took a chance on the subscription!

20 November 2024
Unprompted review
Rated 5 out of 5 stars

We love these monthly boxes from…

We love these monthly boxes from Universal Yums. We use this as something fun to do as a couple. We have made videos together with each box and posted them on Facebook and Tik Tok. Our daughter has joined in a few videos. Everyone asks when we are making new videos. It’s something fun and we look forward to each box.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Taste the world

My wife loves snacks, so I tried this out as a Christmas gift more than a year ago. It turns out that every month is a lovely little journey of culture and trivia, I find myself unexpectedly anticipating the box's arrival each month and the surprise factor of discovering what country is next. It's almost like a discounted way of seeing the world, and even our toddler gets to participate (in moderation of course)

3 February 2025
Unprompted review
Rated 5 out of 5 stars

My family and I just love Universal…

My family and I just love Universal Yums. It is so fun to experience different cultures and experiment with different foods. We collect the stickers and try recipes. It is something we look forward to each month. I got the subscription for my son for a Christmas present in 2023, and then I continued it because we love it so much. It's an event. We especially love fried egg chips!

31 January 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look