Unleashed Software Reviews 1,181

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and extensive knowledge, making the onboarding process smooth and efficient. People frequently highlight the exceptional customer service, noting quick response times and the team's dedication to providing effective solutions and personalized support. The overall user experience is described as positive, with many finding the system easy to use and adaptable to their business needs. However, some customers also noted occasional dissatisfaction with support, mentioning instances of slow responses or a complete lack of communication after submitting tickets. A few other people also felt that while the platform itself is good, the customer service could be improved, citing delays in receiving answers to their inquiries.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the support... See more

User experience

Consumers find the user experience to be positive, highlighting the intuitiveness and ease of use of the... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and efficient service,... See more

Based on these reviews

Rated 5 out of 5 stars

Jue Marsden was incredible throughout the entire onboarding experience. She was always available and quick to answer any questions I had. Thanks to her support, we were able to implement Unleashed s... See more

Rated 5 out of 5 stars

Using Unleashed has been a great experience for our business. The setup process was easy to follow, and there was always support available whenever we needed help. Now that we’re fully using it, it... See more

Rated 5 out of 5 stars

We are a growing small business (toy wholesaler) and have spent over 2 years researching/trialling new systems which needed to tick our boxes (easy to use, grow with us, take away most of our manual p... See more

Rated 5 out of 5 stars

Unleashed Support is fantastic. Clear, concise solutions along with follow-up post-troubleshooting really works well and helps our business run smoothly! A big shout out and a special thank you to Sya... See more


Company details

  1. Cloud Computing Service
  2. Business-to-Business service
  3. Software company

Written by the company

Unleashed is a cloud app that gives businesses full visibility and control over their inventory. It solves the problems caused by poorly managed stock — including stockouts, stagnating margins and lost goods — by enabling users to track their goods across suppliers, warehouses, production, customers and sales. Unleashed integrates with a number of platforms in accounting, commerce, CRM and more — meaning it can operate at the heart of any product-based business’s cloud ecosystem.

Enhanced Shopify Integration

Written by the company

New to Unleashed in November 2021
Our latest Shopify integration is available now. Featuring more 2 way information flows, data control and more, it improves the accuracy and speed of your Unleashed-Shopify workflows to make your integration sing. We understand that ecommerce can be an essential part of any business, which is why we're committed to delivering great integrated solutions that best support your business.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Great experience

Helpful support and training tools provided. We have had a smooth transition into using UNLEASHED. Ashton has been patience and extremely prompt with training and implenmentation

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Great support

We had a great experience getting started with Unleashed. Ashton made the whole process easy to follow and was very helpful and patient. He explained everything clearly and answered all our questions.
Thanks to Ashton, we feel confident using the system.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Support

My experience with Unleashed and their support team has been excellent. Claudiu, my primary point of contact, has been an exceptional resource. He is consistently responsive to all my requests and always willing to jump on a video call to provide a clear, step-by-step demonstration. I truly appreciate his positive attitude and willingness to go the extra mile, even exploring solutions outside of Unleashed's standard capabilities. Thank you, Claudiu!

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Ruxandra B

Ruxandra B. has been absolutely excellent. She has been responsive, courteous, and has been able to answer all our questions or get the right people to assist.

What's most important, is she takes the time to thoroughly explain the answer, providing videos and helpful links. It is clear that she does an excellent job of focusing on the "User Experience" - This is key in a role like hers and she knocks it out of the park!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Alicia was great

Alicia was great, she listened to my requirements and worked with me to come up with the solutions to overcome the issues that I was facing with Unleashed. She followed up and sent further information to assist as well as a recording of our conversation.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Great support

As a first time user of Unleashed I am finding it really great to use. I have found the software very user friendly and easy to user plus the training I've been getting from Ashton has been amazing. He is very knowledgeable and helpful.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Alicia Lineham- Workflows

Alicia was excellent. She understood everything we were trying to achieve and had a solution for it. I would recommend speaking to her if you have any workflow queries in Unleashed.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Moving forward

Moving across to a new stock management system was definitely made easier with Tyler's advice and support. Looking forward to having better control of stock flows and counts.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed by UL

The Unleashed team have been amazing from start to finish. Charlotte Perry-Evans was always on hand to answer any of our questions and nothing was too much trouble.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Jue’s Unleash training was outstanding

Jue’s Unleash training was outstanding. She explained everything with clarity and patience, making complex topics easy to understand. Her teaching style was engaging and highly effective—I learned a lot in a short time. Truly appreciated her support and professionalism throughout the session.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Great support team

We had an unusual issue with integration between Xero and Unleashed. After many weeks of trying to understand how to solve the issue ourselves, Tyler, part of the Unleashed support team managed to figure it out and even sent a concise video explaining the issue and how to solve it. Unleashed capabilities are quite broad and you have to really learn the software if you want to use it to its full potential, however the support is amazing for those days where you don't have time and get stuck. They also do regular follow ups if they have not heard from you which is a helpful reminder.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

As a Software Developer user of Unleashed…

As a long-time user of Unleashed Software, I can confidently say that using your API interface is one of the best decisions we've invested in for our company’s internal systems.

We use your API intensively across our entire business — from real-time data visualizations in our internal dashboards to automated custom processes that integrate with our ERP, reporting layers, and third-party services. The API is well-documented, reliable, and extremely flexible, which allows us to build and scale solutions quickly without hitting roadblocks.

Your Unleashed system has become the central data backbone for everything we do.
The stability and clarity of your API has allowed us to replace manual work with real-time, automated workflows — freeing our team to focus on insight and action rather than admin.

If your business relies on tailored internal tools or custom workflows, and you want a system that plays well with modern development standards, Unleashed Software is a top-tier choice.
Your focus on open integration has been a key enabler for our operational efficiency and visibility.

Thankyou
Unleashed

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with Unleashed so far

Very happy with Unleashed so far. Ashton has made the onboarding process very smooth and simple - he was particularly helpful in making a large transition process much more achievable. So far the system is achieving everything we're looking for.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Tyler is on the money!

Tyler is on the money!
Tyler's support and intimate knowledge of the Unleashed product have been huge in helping us extract the most value from the system.

24 July 2025
Unprompted review

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