U-Pack Moving Reviews 832

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 584 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including timely delivery and pickup services. Many people found the pricing to be fair and transparent, with no hidden fees, and appreciated the outstanding customer service throughout their moving process. However, some customers also noted minor issues, such as the delivery of the ramp arriving later than the trailer, or the guaranteed arrival date referring to the state rather than the home, leading to slight delays in receiving their items. A few people also felt the service was a bit pricey for the size of their specific move.

What people talk about most

Service

Consumers find service to be positive, highlighting its ease, efficiency, and reliability. Many reviewers... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness, friendliness,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the punctuality... See more

Price

People report positive experiences with price, often highlighting its affordability and transparency. Many... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

U-Pack was sooooo easy to use! One cost - no hidden fees, no extra delivery or shipping/fuel fees, just one total cost. The customer service reps were all easy to work with, super friendly, amazing in... See more

Company replied

Rated 5 out of 5 stars

I made a pretty big move from Austin back to Brooklyn. Upack kept my storage container safe in storage for about 8 months while I searched for the perfect apartment. On the big moving day, Nick droppe... See more

Company replied

Rated 5 out of 5 stars

Every single person I worked with, drivers, customer service, people in local yards and and the office, were polite and easy to work with. The website, the quote process, the moving plan they g... See more

Company replied

Rated 5 out of 5 stars

Competitive pricing, drivers that are willing to deliver to less than ideal locations, i.e. like mine at the bottom of a paved hill. The convenience and ease of packing the containers and having them... See more

Company replied


Company details

  1. Removals Service
  2. Delivery Company

Written by the company

U-Pack®, a service of ArcBest®, is the convenient self-moving service that makes it easier to move long distances on a budget. Load your belongings into a ReloCube® container or trailer, and U-Pack handles the driving. Since 1997, we’ve moved more than 1.5 million people over 2 billion miles.


Contact info

4.9

Excellent

TrustScore 5 out of 5

832 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great customer service and delivery…

Great customer service and delivery personnel. On time and great communication from the drivers! Very experienced at their job!

20 April 2026
Unprompted review
U-Pack Moving logo

Reply from U-Pack Moving

Thank you for choosing us for your move, Ronald! Our people are at the heart of our success, so we're glad you had an excellent experience with our team. We hope you enjoy your new home!

Rated 5 out of 5 stars

Easy to use and cost friendly.

Easy to use and cost friendly.

14 April 2026
Unprompted review
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Reply from U-Pack Moving

Thank you for choosing us for your move, Sara! We're glad our services were easy to use, and we wish you all the best as you settle into your new home.

Rated 5 out of 5 stars

U-pack is an exceptional company to utilize for your move

U-pack is an exceptional company to work with and they even serviced Kauai at an affordable cost. Everything went smoothly, just as promised. The cost was very affordable, the timing of delivery and pick-up was exactly as promised, and all personnel were exceptionally professional and nice.

15 April 2026
Unprompted review
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Reply from U-Pack Moving

We're glad we were priced right for your move, Paula! Thank you for choosing us and for taking the time to share your experience. We wish you all the best as you settle into your new home.

Rated 5 out of 5 stars

Upack was an excellent service

Upack was an excellent service. We moved from Arizona all the way to Toronto Canada, and every step of the way upack was there to answer questions. Customs was easy and delivery was quick. Highly recommend this excellent mover.

24 February 2026
Unprompted review
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Reply from U-Pack Moving

We're glad we were a great fit for your move to Toronto, Joan! Thank you for trusting us and for taking the time to leave a review. We wish you all the best as you settle into your new home.

Rated 5 out of 5 stars

Upack did a great job

Upack did a great job. I was concerned because I was using shipping containers for the first time. I will say from the first point of contact to the last was all very good. If I need to move again, this is the company that I will use.

10 April 2026
Unprompted review
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Reply from U-Pack Moving

Thank you for trusting us with your move! We're glad we were a great fit for your needs, and we look forward to being there if you have to move again.

Rated 5 out of 5 stars

Excellent Both Florida and California…

Excellent Both Florida and California 10plus the freight Company ABF was excellent in California. The driver who delivered and office men were outstanding and with great customer service skills. I would highly recommend both U pack and ABF Freight

23 April 2026
Unprompted review
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Reply from U-Pack Moving

Thank you for choosing us for your move, MM Kidd! Our people are at the heart of our success, so we're glad you had an excellent experience with our drivers and our team in the office. We wish you all the best as you settle into your new home!

Rated 5 out of 5 stars

Everything was handled perfectly!

Virtually everything was handled perfectly…from beginning to end. And that’s in a world where nothing seems to go smoothly anymore. I could not have been happier. From the initial contact with the representative on the phone, who provided comprehensive information and made the reservation process so simple and straightforward, to the scheduling and coordination, both prior to pickup and delivery. The drivers were great as well…very knowledgeable and professional. I was and am so impressed. Thanks for a great experience!

8 April 2026
Unprompted review
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Reply from U-Pack Moving

We're glad you had a great moving experience with us, Nanci! Thank you for trusting us and for taking the time to write a review. We wish you all the best as you settle into your new home.

Rated 5 out of 5 stars

Exceeded Expectations

Everything went exactly as planned and my household goods not only arrived earlier than expected, but with zero damage. Highly recommend U-Pack.

16 April 2026
Unprompted review
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Reply from U-Pack Moving

We're glad we exceeded your expectations during your move, Gary! Thank you for trusting us and for taking the time to write a review. We wish you all the best as you settle into your new home.

Rated 5 out of 5 stars

My move went so well

My move went so well. Upack communication is stellar. Scheduling was easy and the Dashboard keeps you up to date. It was absolute peace of mind. I recommend Upack for your move.

23 April 2026
Unprompted review
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Reply from U-Pack Moving

Thank you for choosing us for your move and for sharing your experience, Kira! We're glad everything went well, and we wish you all the best as you settle into your new home.

Rated 5 out of 5 stars

UPack was the shining star

UPack was the shining star in my moving experience! The containers were delivered on time and put right where I asked. I had to add a container at the last moment and the company went out of their way to bring it to me same day. The delivery was with the same prompt attention as was the picking up of the containers when they were empty. Truly a well run, organized company. I would use them again without hesitation.

23 April 2026
Unprompted review
U-Pack Moving logo

Reply from U-Pack Moving

Thank you for trusting us with your move and for sharing your experience, Patricia! We're glad our team was easy to work with, and we wish you all the best as you settle into your new home.

Rated 5 out of 5 stars

U Pack was absolutely amazing

U Pack was absolutely amazing. Everything about the process was so smooth and they helped me with my many questions and concerns about moving. The pods are a bit small but they do fit a lot! I was able to move a 1 bedroom apartment in one pod. I would recommend this service a hundred times over!

1 April 2026
Unprompted review
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Reply from U-Pack Moving

Thank you for trusting and recommending us, Taylor! We're glad the process was smooth, and we wish you all the best as you settle into your new home.

Rated 5 out of 5 stars

It was super easy to schedule and…

It was super easy to schedule and everything went as expected with no hicups.

3 April 2026
Unprompted review
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Reply from U-Pack Moving

Thank you for choosing us for your move, Craig! We're glad our scheduling tools were easy to use, and we wish you all the best as you settle into your new home.

Rated 5 out of 5 stars

Excellent Cross-Country Move Experience

U-Pack is awesome! We had a very small move (1 cube), but it was across the country from PA to NV. The whole process was seamless from start to finish with their website and knowledgeable phone agents. It was a bit pricey for the size of our specific move, but we understood because it was thousands of miles of travel. Still, it was much less than PODS, and their Relo-Cube was the perfect size for us. If you don’t mind doing your own packing and would like a clean move at a very fair price, I highly recommend U-Pack. They’re awesome!

9 April 2026
Unprompted review
U-Pack Moving logo

Reply from U-Pack Moving

Thank you for trusting and recommending us, Sue! We're glad we were priced right for your move, and we wish you all the best as you settle into your new home.

Rated 5 out of 5 stars

UPack was an outstanding choice

UPack was an outstanding choice for our move. The drivers were professional, friendly, and extremely helpful. Overall it was a great experience and I would definitely recommend it for anyone planning a move.

10 April 2026
Unprompted review
U-Pack Moving logo

Reply from U-Pack Moving

Thank you for choosing us for your move, Mike! We're glad you had a great experience with our team, and we wish you all the best as you settle into your new home.

Rated 5 out of 5 stars

Easy & reliable

The service was easy, quick and reliable. They delivered on everything they said they would, there were no delays with my container moving cross country. They were a bit more affordable than U-Haul with a larger pod as well so I feel like it was a great value for the money and I would definitely use them again.

17 April 2026
Unprompted review
U-Pack Moving logo

Reply from U-Pack Moving

We're glad we were priced right for your move, Nicol! Thank you for choosing us and sharing your experience. We wish you all the best as you settle into your new home.

Rated 5 out of 5 stars

The process with U-Pack was easy

The process with U-Pack was easy, convenient and well priced. I moved from FL to PR, for a move across water this was fast. The employees from Tampa and Puerto Rico were helpful, profesional and respectful. Yes, I had to pack and unpack my belongings but I knew how I packed and where everything was, plus I had 3 days to fill it and empty it. The price was reasonable.

15 April 2026
Unprompted review
U-Pack Moving logo

Reply from U-Pack Moving

Thank you for trusting us with your move to Puerto Rico, Evelyn! We're glad we were priced right and a great fit for your needs. We wish you all the best as you settle into your new home.

Rated 5 out of 5 stars

U-Pack drivers were so personable &…

U-Pack drivers were so personable & friendly, & most importantly, prompt!
I was happy worth the entire experience from initial Pick-up in California to final delivery in Wichita. Exceeded my expectations!

22 April 2026
Unprompted review
U-Pack Moving logo

Reply from U-Pack Moving

Thank you for choosing us for your move to Kansas, Johnefrank! We're glad our drivers were great to work with, and we wish you all the best as you settle into your new home.

Rated 5 out of 5 stars

The best

The best. I've used them 3 times in 6 years to move mostly the same stuff between California and Maine. From the folks who pick up the Relocubes to the folks who deliver them (shout out to John who delivered my recent load to CA), to the super kind and patient people who set up the order and answer questions, this company knows how to do customer service and moving right. Nothing damaged, all as expected, on time, clear communication, fair pricing. I'm a top fan! If I ever move again (it will happen, but I hope not soon), I'll be calling U-Pack Moving.

20 April 2026
Unprompted review
U-Pack Moving logo

Reply from U-Pack Moving

Thank you for trusting us with your moves, Heather! We're glad we've been a great fit for your needs each time, and we wish you all the best as you settle into your new home.

Rated 5 out of 5 stars

U-pack was amazing!

U-pack was amazing! From requesting an estimate, to setting up the service, to the cross country transport of our goods, everyone was friendly, helpful, efficient and professional. We would definitely recommend them and use them again!

13 March 2026
Unprompted review
U-Pack Moving logo

Reply from U-Pack Moving

Thank you for choosing us for your cross-country move and for recommending us, Dana! We're glad you had an amazing experience, and we wish you all the best as you settle into your new home.

Rated 2 out of 5 stars

Dirty truck

Customer service was amazing. However, the truck was so dirty. I ended up wrapping every little thing in plastic to protect my stuff. It was way too much work but what else was I supposed to do.

20 April 2026
Unprompted review
U-Pack Moving logo

Reply from U-Pack Moving

Thank you for trusting us with your move, Keith. We're glad you had an excellent experience with our team. We also value your feedback, and we are sharing it with our team for further review.

We hope you enjoy your new home!

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