Ubisoft Reviews 1,991

TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, most reviewers were let down by their experience overall. Many people encountered significant issues with the company's products, including bugs, graphic errors, and games becoming unplayable or disconnecting frequently. Customers also expressed frustration with the customer service, describing it as unhelpful, unresponsive, and difficult to reach a real person, especially when dealing with account recovery or technical problems. The user experience with the company's app and website was consistently criticized, with people reporting problems like infinite loading screens, crashes, and difficulties accessing their game libraries or account information. Many found the launcher to be problematic, forcing downloads, logging them out frequently, and making it challenging to play games they had purchased. Some people also felt that the company prioritizes security in a way that hinders customers from recovering their own accounts, even with proof of ownership.

What people talk about most

Product

Reviewers express significant dissatisfaction with the product, citing issues such as unplayable games,... See more

Customer service

People report negative experiences with customer service, often describing it as terrible, useless, and... See more

User experience

Reviewers highlight negative aspects of user experience, with many finding the launcher and its associated... See more

Application

Consumers express significant frustration with the app, describing it as the "worst application" they have... See more

Website

Customers had negative experiences with the website, citing issues with account creation and login processes.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Imagine, I am coming back to the game after 5 years. I have forgotten the email I used to sign up. I gave them the Username / Password / Location / Phone number / Friends / name / Said I can give them... See more

Rated 1 out of 5 stars

Just impossible to play The Crew Motorfest on Steam Deck Keep disconnecting for no reason after 3 to 5 min of gaming. Also when you want to make a claim on the Ubisoft Support, surprisingly yo... See more

Rated 1 out of 5 stars

One of the worst gaming companies ever. There’s an old game called Growtopia that used to be incredibly fun, but Ubisoft has completely ruined it. The game is now flooded with bots that destroy the ex... See more

Rated 1 out of 5 stars

Here to write a review on the same tone as Ubisofts massive entertainments layoff statement. This is not a bad review.....I am simply exercising my right to participate in an Expedited Relationsh... See more


Company details

  1. Gaming services
  2. Game Shop
  3. Hobby shop
  4. Video Game Shop

Information provided by various external sources

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Contact info

1.1

Bad

TrustScore 1 out of 5

2k reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

Ubisoft is by far the worst

Ubisoft is by far the worst, bring out a game, make as much money as they can from it then leave it to go to trash, rainbow six siege for example, over run by cheats and hackers, multiple reports with video proof yet nothing is ever done, it has declined more and more every month and has become unplayable.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Ubisfot Luancher - a terrible app

So it is not only that Ubisoft forces you to install their terrific launcher if you want to play their games at XBOX Gamepass, but half of the time it is not even working. Infinite loadings, crashes during the game for so called "connection issues" and then me not being able to run the game afterwards for hours. Well done Ubisoft, this is the last time I have paid you anything!

10 December 2025
Unprompted review
Rated 1 out of 5 stars

No support or help in customer service

No support or help in customer service. Just sending automated emails. They do not care about the client´s problems with Ubisoft, even when you are paying for a service or premium.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

I hate you Ubisoft

The devs are not at fault but the people running the corporate side of ubi should be tried for treason. I hate these people so much they are so greedy that they ruin everything they come in contact with. People often say that capitalism is evil but don’t understand it. Ubisoft is the perfect example of that evil.

26 November 2025
Unprompted review
Rated 1 out of 5 stars

They do not care

I bought game on Steam and they force me to download launcher? Why? If CDprojectRED can put Witcher and Cyberpunk on GOG and do not force me to download it or to log in there. Ubi do not care about you enjoying game after you buy it. You must give them your info to them and log in every single time when you want to play again and again.They do not care about customers at all and punish them for using anything but their useless barely working launcher.

23 November 2025
Unprompted review
Rated 4 out of 5 stars

TO be brutally honest

TO be brutally honest - I think they are in the deep hole as of now because they lack some ideas! All they do is make a game and call it assassins creed and add a location, it was walhalla, mirage, origins, and etc, the locations are changing but the idea is still the same! I tried mirage and it;s not bad, but make sure to develop some new games with better ideas, you can do it.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Recent experiences have been appalling

Recent experiences have been appalling. Games are trahs and customer has been worse. No soul left anymore just a company trying to make as much money as possible. Perfect example of what could have been. But of course money comes 1st second and third when it comes to priorities.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Most crazy company ever

Most crazy company ever. Just paid top dollar for a new game. They force me to use their ubisoft connect service, which does not work well. Now I am locked out my account and it is suspended and I cannot play the game. The CORE thing of the company, make a game and ensure their customers can play it failed due to all the redundant things they want to do around. Please FOCUS on the basics.

Thank you

13 November 2025
Unprompted review
Rated 1 out of 5 stars

No mercy towards customers

Refused to refund accidental annual subscription - contacted them the very same minute I was charged 90$.

Got hit with a ''Digital goods can not be refunded''

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Change of Birth Date Problem

If I have to be honest about Ubisoft, their video games have really good games but their customer support is lacking and unprofessional. They're not able help to me change my birth date due to them accusing me of fraudulent activity and account sharing when it was given to me by my father who and he doesn't care about gaming and online in general. If there's improvement give us the option to actually change our birth date and not just the emails. If this keeps up i will no longer buy games from Ubisoft due to their unprofessionalism. I have been playing ubisoft games since late 2000s and up to this year while playing on PS3, PS4 and lastly PS5.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

Expedited Relationship De-escalation Program

Here to write a review on the same tone as Ubisofts massive entertainments layoff statement.

This is not a bad review.....I am simply exercising my right to participate in an Expedited Relationship De-escalation Program.

P.s. recent games have been sub par anyways. Ala skull and bones, starwars outlaws...etc

30 October 2025
Unprompted review
Rated 1 out of 5 stars

43 years old

43 years old. Playes videogames since 8years.
Problably worst application i have ever used to launch games. So slow to start a small old games (for example heroes 3). My brain is exploding of frustration.

25 October 2025
Unprompted review

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